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Random BSOD On New Dell Inspiron 7737

  1. #1


    Posts : 1
    Windows 8.1

    Random BSOD On New Dell Inspiron 7737


    Hi All,

    I have a new Dell Inspiron 7737 that will random blue screen or crash throughout the day. No rhyme or reason. This is a fresh install of Windows 8.1 Pro on a Samsung 840 Pro SSD.

    Here's What I tried:
    - Updated drivers. Either from Dell or Intel websites
    - Updated/Reinstall of DirectX
    - Installed Samsung SSD Magician to apply SSD settings to Windows
    - Updated BIOS
    - Disabled sleep and hibernate
    - Set Windows Driver Framework service startup type to Automatic
    - Memtest passed
    - SSD health is normal
    - Latest firmware for SSD
    - Malware scans

    Doesn't matter if on AC power or battery. Not plugging in new hardware. This just doesn't make sense for a new out of the box laptop with a fresh install.

    I've attached SF diagnostic tools reports with last 4 dumps. Any help would be appreciated before I go down the tech support rabbit hole.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi dsmero & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Tue Nov 11 00:14:45.595 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\111014-4437-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 0:27:33.928
     
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+23a )
     
    BugCheck D1, {fffff800357d6036, 2, 8, fffff800357d6036}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
     
    Arguments: 
    Arg1: fffff800357d6036, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: fffff800357d6036, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  DisplayLinkUse
     
    FAILURE_BUCKET_ID:  AV_CODE_AV_BAD_IP_nt!KiPageFault
     
    CPUID:        "Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz"
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A09
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Dell Inc.         
     
      Product Name                  Inspiron 7737
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov 10 23:46:53.148 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\111014-4625-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 1:43:21.313
     
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : igdkmd64.sys ( igdkmd64+1e37b )
     
    BugCheck 139, {3, ffffd00022035730, ffffd00022035688, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
     
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd00022035730, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd00022035688, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
     
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
     
    PROCESS_NAME:  iexplore.exe
     
    FAILURE_BUCKET_ID:  0x139_3_igdkmd64+1e37b
     
    CPUID:        "Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz"
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A09
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Dell Inc.         
     
      Product Name                  Inspiron 7737
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Nov  7 00:41:12.176 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\110614-4406-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 0:55:02.738
     
    Probably caused by : ntkrnlmp.exe ( nt!_report_gsfailure+25 )
     
    BugCheck F7, {726011990375, 727011990375, ffff8d8fee66fc8a, 0}
    BugCheck Info: DRIVER_OVERRAN_STACK_BUFFER (f7)
     
    Arguments: 
    Arg1: 0000726011990375, Actual security check cookie from the stack
    Arg2: 0000727011990375, Expected security check cookie
    Arg3: ffff8d8fee66fc8a, Complement of the expected security check cookie
    Arg4: 0000000000000000, zero
    BUGCHECK_STR:  0xF7_ONE_BIT
     
    DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
     
    PROCESS_NAME:  explorer.exe
     
    FAILURE_BUCKET_ID:  0xF7_ONE_BIT_MISSING_GSFRAME_nt!_report_gsfailure
     
    CPUID:        "Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz"
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A09
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Dell Inc.         
     
      Product Name                  Inspiron 7737
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Nov  6 21:41:29.300 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\110614-4921-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 23:21:21.749
     
    *** WARNING: Unable to verify checksum for win32k.sys
     
    Probably caused by : memory_corruption
     
    BugCheck 109, {a3a01f5a88bd24ef, b3b72be0db3c9ca6, fffff8008b0a9010, 1}
    BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
     
    Arguments: 
    Arg1: a3a01f5a88bd24ef, Reserved
    Arg2: b3b72be0db3c9ca6, Reserved
    Arg3: fffff8008b0a9010, Failure type dependent information
    Arg4: 0000000000000001, Type of corrupted region, can be
     0 : A generic data region
     1 : Modification of a function or .pdata
     2 : A processor IDT
     3 : A processor GDT
     4 : Type 1 process list corruption
     5 : Type 2 process list corruption
     6 : Debug routine modification
     7 : Critical MSR modification
    BUGCHECK_STR:  0x109
     
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_STRIDE
     
    CPUID:        "Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz"
     
    MaxSpeed:     2000
     
    CurrentSpeed: 1995
     
      BIOS Version                  A09
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Dell Inc.         
     
      Product Name                  Inspiron 7737
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Tue Nov 11 00:14:45.595 2014 (UTC + 5:30)**************************
    DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
    ISCTD64.sys                 Wed Nov 28 01:22:34 2012 (50B51A02)
    sdcfilter.sys               Mon Jun 10 14:21:27 2013 (51B5938F)
    Rt630x64.sys                Fri Jul 26 12:31:35 2013 (51F21ECF)
    TeeDriverx64.sys            Mon Aug 19 22:53:31 2013 (52125493)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_iaStorA.sys            Thu Aug 29 03:43:22 2013 (521E7602)
    iaStorA.sys                 Thu Aug 29 03:43:22 2013 (521E7602)
    RtsPer.sys                  Fri Oct 18 11:39:07 2013 (5260D083)
    RTKVHD64.sys                Tue Dec 10 17:46:11 2013 (52A7060B)
    savonaccess.sys             Tue Feb 18 21:32:49 2014 (53038429)
    dlcdcncm62_x64.sys          Fri Mar 21 20:56:45 2014 (532C5A35)
    SynTP.sys                   Sat Mar 22 12:42:35 2014 (532D37E3)
    Smb_driver_Intel.sys        Sat Mar 22 12:48:51 2014 (532D395B)
    btmhsf.sys                  Tue May 13 10:16:22 2014 (5371A39E)
    NxDrv.sys                   Wed Jun 11 07:27:33 2014 (5397B78D)
    iwdbus.sys                  Wed Jun 18 03:24:22 2014 (53A0B90E)
    ibtusb.sys                  Fri Jul  4 03:02:46 2014 (53B5CBFE)
    swi_callout.sys             Mon Jul 28 19:56:00 2014 (53D65D78)
    dlusbaudio_x64.sys          Fri Aug 15 12:34:15 2014 (53EDB0EF)
    nvvad64v.sys                Thu Sep 25 21:09:23 2014 (5424372B)
    dlkmd.sys                   Fri Sep 26 18:12:04 2014 (54255F1C)
    dlkmdldr.sys                Fri Sep 26 18:12:09 2014 (54255F21)
    igdkmd64.sys                Mon Sep 29 23:21:21 2014 (54299C19)
    NvStreamKms.sys             Sat Nov  1 04:34:56 2014 (54541598)
    nvpciflt.sys                Tue Nov  4 01:52:50 2014 (5457E41A)
    nvlddmkm.sys                Tue Nov  4 02:10:19 2014 (5457E833)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov 10 23:46:53.148 2014 (UTC + 5:30)**************************
    NETwbw02.sys                Tue Jul 22 15:59:40 2014 (53CE3D14)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Nov  7 00:41:12.176 2014 (UTC + 5:30)**************************
    TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    nvvad64v.sys                Thu Sep  4 22:40:48 2014 (54089D18)
    NvStreamKms.sys             Fri Oct  3 07:09:09 2014 (542DFE3D)
    igdkmd64.sys                Thu Oct  9 22:29:58 2014 (5436BF0E)
    nvpciflt.sys                Thu Oct 30 06:20:59 2014 (54518B73)
    nvlddmkm.sys                Thu Oct 30 06:31:05 2014 (54518DD1)
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    sdcfilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
    dlcdcncm62_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=NxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
    swi_callout.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    dlusbaudio_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    We can see a lot of memory corruption in the Dump file analysis. Furthermore, there is Memory Stride type corruption present in the last Dump file for the Kernel Executable. The 5th & 13th bits are bad in the Executable module.

    Till the time we are troubleshooting the system, kindly remove the Sophos Antivirus using this **TOOL**.

    Now, in the first dump file, your DisplayLink Process was the one at which the BSOD occurred. Furthermore, there is presence of your Intel Graphics Driver in the second dump file. I would suggest you to temporarily disconnect the USB Device till the time we are troubleshooting.

    If you are still facing problems, kindly run Memtest according to this **GUIDE** for no less than 8 passes. Make sure that you do not run it for less than 8 passes.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

Random BSOD On New Dell Inspiron 7737
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