page fault in nonpaged area and driver_irql_not_less_or eq

ne7ven

New Member
Messages
29
Hello, I get BSOD for "driver_irql_not_less_or_equal" and "page fault in nonpaged area" error when i used sopCast, sometimes just chrome browser, bluestacks. Any solutions for these errors ? Please help me, thanks in advance !
 

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Do you still need help with this problem?
I will be notified if you reply to this topic and will respond within 48 hours.

While you are waiting for a reply, please try these 4 things:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Get ALL available, Win8.1 compatible updates from the manufacturer's website.
3. Start with these free hardware diagnostics: Hardware Diagnostics
4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
hello,
i do need your help with these problem. I also update the latest drivers and window 8.1 updates
 

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II
E: drive only has about 6% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

Please run the hardware diagnostics - there's lot's of Live Kernel Events in the WER section of MSINFO32.
I'll post more tonight or tomorrow morning (US Eastern Time)
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
There are lot's of Live Kernel Event errors in the WER section of MSINFO32, please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

At times the Killer Network Manager may cause BSOD problems:
NOTE:Link thanks to blueelvis (15Oct2014): https://forum-en.msi.com/index.php?topic=178064.0 This is a method for removing all the network software and only installing the driver. Perfect for those issues that can't be resolved any other way!

NOTE: See this link first: http://www.eightforums.com/bsod-cra...msi-gt70-dragon-edition-2-a-4.html#post358413 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
Right click on it again and this time select "Properties"
In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

Next, open Task Manager (right click on TaskBar and select "Task Manager")
Click on the "More details" dropdown (if present)
Click on the "Startup" tab
Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
Finally, restart the system in order for the changes to take affect.

At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
It may be that the instructions aren't stopping everything.
In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
"c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

Here's some things to try
1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

Just FYI - here are the MSI workaround instructions: MSI USA - Online Technical Support FAQ

Please uninstall your virtual machine software. It dates from Win8 and may not be compatible w/Win8.1 Feel free to reinstall the latest, Win8.1 compatible version AFTER we've finished troubleshooting.

I suspect an issue with your video card - most likely hardware, but possibly software.
Please be sure to run the hardware diagnostics (especially the video card tests) and let us know the results.
We'll move on from there.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Nov  9 11:35:35.775 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110914-13671-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 14:42:03.464[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+23a )[/B]
BugCheck [B]D1, {fffff802cba3fc6e, 2, 8, fffff802cba3fc6e}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: fffff802cba3fc6e, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff802cba3fc6e, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  HD-Network.exe
FAILURE_BUCKET_ID: [B]AV_CODE_AV_BAD_IP_nt!KiPageFault[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  V1.10
  BIOS Release Date             06/04/2014
  Manufacturer                  MSI
  Product Name                  MS-7845
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov  8 11:50:25.795 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110814-15531-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 3:20:58.485[/B]
Probably caused by :[B]memory_corruption ( nt!MiReservePtes+206 )[/B]
BugCheck [B]50, {fffff6e800485700, 0, fffff802d1ae14e6, 9}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff6e800485700, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff802d1ae14e6, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000009, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]AV_nt!MiReservePtes[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  V1.10
  BIOS Release Date             06/04/2014
  Manufacturer                  MSI
  Product Name                  MS-7845
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov  8 08:28:27.032 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110814-23781-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]1 days 21:39:18.861[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::FreeSmallAllocation+7f )[/B]
BugCheck [B]A, {fffffd7fffffff80, 2, 1, fffff8017be5f564}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: fffffd7fffffff80, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8017be5f564, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]AV_dxgmms1!VIDMM_PROCESS_HEAP::FreeSmallAllocation[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  V1.10
  BIOS Release Date             06/04/2014
  Manufacturer                  MSI
  Product Name                  MS-7845
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Nov  9 11:35:35.775 2014 (UTC - 5:00)**************************
vmci.sys                    Fri May 17 21:19:18 2013 (5196D716)
VMNET.SYS                   Thu Jul 18 15:42:50 2013 (51E8453A)
vmnetadapter.sys            Thu Jul 18 15:43:00 2013 (51E84544)
vmnetbridge.sys             Thu Jul 18 15:43:47 2013 (51E84573)
vsock.sys                   Wed Jul 31 22:46:10 2013 (51F9CBF2)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
kbldfltr.sys                Thu Aug 22 07:38:37 2013 (5215F83D)
idmwfp.sys                  Wed Nov 27 09:24:10 2013 (5296008A)
RTKVHD64.sys                Tue Dec  3 07:26:10 2013 (529DCDE2)
imsevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
ikbevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
ISCTD.sys                   Wed Jan 22 14:37:35 2014 (52E01DFF)
asstor64.sys                Mon Jan 27 04:30:34 2014 (52E6273A)
dump_asstor64.sys           Mon Jan 27 04:30:34 2014 (52E6273A)
hcmon.sys                   Thu Feb 27 21:40:28 2014 (530FF71C)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
[COLOR=RED][B]e22w8x64.sys                Wed Mar 26 11:58:37 2014 (5332F92D)[/B][/COLOR]
INETMON.sys                 Thu Apr  3 12:50:43 2014 (533D9163)
bwcW8x64.sys                Thu Apr 10 11:40:24 2014 (5346BB68)
vmnetuserif.sys             Mon Apr 14 18:07:57 2014 (534C5C3D)
vmx86.sys                   Mon Apr 14 19:31:39 2014 (534C6FDB)
TeeDriverx64.sys            Fri May  9 17:07:35 2014 (536D4397)
SteelBus64.sys              Tue May 27 12:42:05 2014 (5384C05D)
SAlpham64.sys               Tue May 27 12:46:34 2014 (5384C16A)
atikmpag.sys                Fri Jul  4 21:26:52 2014 (53B7545C)
atikmdag.sys                Fri Jul  4 21:39:13 2014 (53B75741)
[/font]
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
kbldfltr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
http://www.carrona.org/drivers/driver.php?id=asstor64.sys
dump_asstor64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
http://www.carrona.org/drivers/driver.php?id=INETMON.sys
http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=SteelBus64.sys
http://www.carrona.org/drivers/driver.php?id=SAlpham64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
driver has stopped responding and has recovered

thank you for you suggestion, i removed virtual machine and stopped killernetwork services. Since running all the test is taking time, i attach my file admin.evtx file for you to have a look.
I have an addition question is while i playing game, the driver for graphic cards sometimes has stopped responding and has recovered. It is a uncomfortable ! Do you know why and how to troubleshooting the problem ? Please give me some solutions, thanks in advance !

I has got BSOD today again, i run SF_Diagnostic_Tool and collect information about the error. Please help me
 
Last edited:

My Computer

System One

  • OS
    windows
    Computer type
    PC/Desktop
    System Manufacturer/Model
    8.1
    CPU
    Core i7 4470k 4th
    Motherboard
    MSI Z87 GD65
    Memory
    8gb corsair vengeance
    Graphics Card(s)
    2GB Asus Radeon HD7870 DirectCU II
Here's a link for troubleshooting this kind of video issue: Please follow these troubleshooting suggestions: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
Also, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

The Admin Event Log shows critical errors (shutdowns) without any associated failures (such as bugchecks or crashes)
In this case it's most likely a hardware issue. Since we suspect your video card, the next test would be to try another, known to be good video card in it's place.

If you don't have another one to try, purchase one from a place that accepts returns - that way you'll be able to get your money back if it's not needed.

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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