Windows 8 and 8.1 Forums


page fault in nonpaged area and driver_irql_not_less_or eq

  1. #1


    Posts : 29
    windows

    page fault in nonpaged area and driver_irql_not_less_or eq


    Hello, I get BSOD for "driver_irql_not_less_or_equal" and "page fault in nonpaged area" error when i used sopCast, sometimes just chrome browser, bluestacks. Any solutions for these errors ? Please help me, thanks in advance !

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Do you still need help with this problem?
    I will be notified if you reply to this topic and will respond within 48 hours.

    While you are waiting for a reply, please try these 4 things:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Get ALL available, Win8.1 compatible updates from the manufacturer's website.
    3. Start with these free hardware diagnostics: Hardware Diagnostics
    4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings
      My System SpecsSystem Spec

  3. #3


    Posts : 29
    windows


    hello,
    i do need your help with these problem. I also update the latest drivers and window 8.1 updates
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    E: drive only has about 6% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    Please run the hardware diagnostics - there's lot's of Live Kernel Events in the WER section of MSINFO32.
    I'll post more tonight or tomorrow morning (US Eastern Time)
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are lot's of Live Kernel Event errors in the WER section of MSINFO32, please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    At times the Killer Network Manager may cause BSOD problems:
    NOTE:Link thanks to blueelvis (15Oct2014): https://forum-en.msi.com/index.php?topic=178064.0 This is a method for removing all the network software and only installing the driver. Perfect for those issues that can't be resolved any other way!

    NOTE: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.
    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA - Online Technical Support FAQ
    Please uninstall your virtual machine software. It dates from Win8 and may not be compatible w/Win8.1 Feel free to reinstall the latest, Win8.1 compatible version AFTER we've finished troubleshooting.

    I suspect an issue with your video card - most likely hardware, but possibly software.
    Please be sure to run the hardware diagnostics (especially the video card tests) and let us know the results.
    We'll move on from there.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Nov  9 11:35:35.775 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110914-13671-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 14:42:03.464
    Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+23a )
    BugCheck D1, {fffff802cba3fc6e, 2, 8, fffff802cba3fc6e}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: fffff802cba3fc6e, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: fffff802cba3fc6e, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  HD-Network.exe
    FAILURE_BUCKET_ID: AV_CODE_AV_BAD_IP_nt!KiPageFault
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V1.10
      BIOS Release Date             06/04/2014
      Manufacturer                  MSI
      Product Name                  MS-7845
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  8 11:50:25.795 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110814-15531-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 3:20:58.485
    Probably caused by :memory_corruption ( nt!MiReservePtes+206 )
    BugCheck 50, {fffff6e800485700, 0, fffff802d1ae14e6, 9}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff6e800485700, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff802d1ae14e6, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000009, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: AV_nt!MiReservePtes
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V1.10
      BIOS Release Date             06/04/2014
      Manufacturer                  MSI
      Product Name                  MS-7845
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  8 08:28:27.032 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110814-23781-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:1 days 21:39:18.861
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::FreeSmallAllocation+7f )
    BugCheck A, {fffffd7fffffff80, 2, 1, fffff8017be5f564}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: fffffd7fffffff80, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8017be5f564, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: AV_dxgmms1!VIDMM_PROCESS_HEAP::FreeSmallAllocation
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V1.10
      BIOS Release Date             06/04/2014
      Manufacturer                  MSI
      Product Name                  MS-7845
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Nov  9 11:35:35.775 2014 (UTC - 5:00)**************************
    vmci.sys                    Fri May 17 21:19:18 2013 (5196D716)
    VMNET.SYS                   Thu Jul 18 15:42:50 2013 (51E8453A)
    vmnetadapter.sys            Thu Jul 18 15:43:00 2013 (51E84544)
    vmnetbridge.sys             Thu Jul 18 15:43:47 2013 (51E84573)
    vsock.sys                   Wed Jul 31 22:46:10 2013 (51F9CBF2)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    kbldfltr.sys                Thu Aug 22 07:38:37 2013 (5215F83D)
    idmwfp.sys                  Wed Nov 27 09:24:10 2013 (5296008A)
    RTKVHD64.sys                Tue Dec  3 07:26:10 2013 (529DCDE2)
    imsevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
    ikbevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
    ISCTD.sys                   Wed Jan 22 14:37:35 2014 (52E01DFF)
    asstor64.sys                Mon Jan 27 04:30:34 2014 (52E6273A)
    dump_asstor64.sys           Mon Jan 27 04:30:34 2014 (52E6273A)
    hcmon.sys                   Thu Feb 27 21:40:28 2014 (530FF71C)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    e22w8x64.sys                Wed Mar 26 11:58:37 2014 (5332F92D)
    INETMON.sys                 Thu Apr  3 12:50:43 2014 (533D9163)
    bwcW8x64.sys                Thu Apr 10 11:40:24 2014 (5346BB68)
    vmnetuserif.sys             Mon Apr 14 18:07:57 2014 (534C5C3D)
    vmx86.sys                   Mon Apr 14 19:31:39 2014 (534C6FDB)
    TeeDriverx64.sys            Fri May  9 17:07:35 2014 (536D4397)
    SteelBus64.sys              Tue May 27 12:42:05 2014 (5384C05D)
    SAlpham64.sys               Tue May 27 12:46:34 2014 (5384C16A)
    atikmpag.sys                Fri Jul  4 21:26:52 2014 (53B7545C)
    atikmdag.sys                Fri Jul  4 21:39:13 2014 (53B75741)
    
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    kbldfltr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
    http://www.carrona.org/drivers/driver.php?id=asstor64.sys
    dump_asstor64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=SteelBus64.sys
    http://www.carrona.org/drivers/driver.php?id=SAlpham64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  6. #6


    Posts : 29
    windows

    driver has stopped responding and has recovered


    thank you for you suggestion, i removed virtual machine and stopped killernetwork services. Since running all the test is taking time, i attach my file admin.evtx file for you to have a look.
    I have an addition question is while i playing game, the driver for graphic cards sometimes has stopped responding and has recovered. It is a uncomfortable ! Do you know why and how to troubleshooting the problem ? Please give me some solutions, thanks in advance !

    I has got BSOD today again, i run SF_Diagnostic_Tool and collect information about the error. Please help me
    Last edited by ne7ven; 16 Nov 2014 at 00:47.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Here's a link for troubleshooting this kind of video issue: Please follow these troubleshooting suggestions: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums
    Also, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    The Admin Event Log shows critical errors (shutdowns) without any associated failures (such as bugchecks or crashes)
    In this case it's most likely a hardware issue. Since we suspect your video card, the next test would be to try another, known to be good video card in it's place.

    If you don't have another one to try, purchase one from a place that accepts returns - that way you'll be able to get your money back if it's not needed.

    Good luck!
      My System SpecsSystem Spec

page fault in nonpaged area and driver_irql_not_less_or eq
Related Threads
BSOD Error page fault in nonpaged area in BSOD Crashes and Debugging
So, I opened my comp today, and found it unreasonably laggy. The cpu % from the task manager was up to 100 even though I didn't even open anything (except some start up stuff, but it's not usually like that). I started to play LOL, and found the fps wasn't really good. Then suddenly, I god BSOD,...
random bsods - page fault in nonpaged area in BSOD Crashes and Debugging
Dont know reason, i get random crashes "page fault in nonpaged area". Please help.. 57640
BOSD page fault in nonpaged area in BSOD Crashes and Debugging
I have always a blue screen after computer is booting into windows. It's not always at the same time / plus minus 15sec. It's happening on the login screen when I wait long enough. I can also login an then it comes up after a while. Odly enough, the only time it doesn't do it, it's when I boot...
BSOD page fault in nonpaged area in BSOD Crashes and Debugging
Hello everybody, I know a thing of two of computers but I'm not familliar with windows 8.1 This is a brand new laptop (MSI GT72), yet I have got 4 BSOD's page fault in nonpaged area (on a cold start only!!!).. All caused by adress ntoskrnl.exe+1509a0. I would like some tips how to...
Solved BSOD page fault in nonpaged area on restart in BSOD Crashes and Debugging
I have been getting the infamous BSOD when restarting my laptop with the error message of "page fault in nonpaged area". I have a Toshiba Satellite laptop with an intel i3 2.40ghz processor, 6gb of ram and a 500gb hard drive. It mostly happens when doing a system restart but occasionally happens...
Hi, my first time here. I have a new Dell Aurora R4, only a month old, with 32GB of RAM and a 3TB harddrive, for gaming though it isn't exclusively all I use it for. (Technically two months old, since they delayed delivery by a whole month). I apologize for not providing more detailed...
BSOD (page fault in nonpaged area) in BSOD Crashes and Debugging
I've been having this issue ever since installing win8 1-2 months ago and haven't been able to isolate the cause so here I am. The crash usually occurs while gaming (WoW, GR:O, etc) though it has happened occasionally while simply surfing the web or watching movies. I initially had 4 gigs of ram...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook