Windows 8 and 8.1 Forums


Paged Fault in Nonpaged Area BSOD on Wake

  1. #21


    Posts : 20
    Windows 8.1


    I tried uninstalling Norton earlier and that didn't fix it, so I went ahead and re-installed it.

    I also had the BSOD before I installed the UXStyle software (which was about a week ago), so that shouldn't be the problem either.

    Regarding Diskkeeper, I can't seem to find it in the Programs section of the control panel, and searching for "Diskkeeper" in Windows Explorer didn't return anything. Are you sure that it's installed?

      My System SpecsSystem Spec

  2. #22


    Posts : 5,139
    Win8.1Pro - Finally!!!


    These are 2 of the Diskkeeper drivers:

    excsd.sys Fri Aug 17 20:07:27 2012 (502EDCBF)
    excfs.sys Fri Aug 17 20:07:50 2012 (502EDCD6)

    They may be a part of another program. In the System Drivers section of MSINFO32 they are labelled as ExpressCache drivers
    Here's some links to start you off: https://www.google.com/search?q=expr...utf-8&oe=utf-8
      My System SpecsSystem Spec

  3. #23


    Posts : 20
    Windows 8.1


    ExpressCache is used to help boot up the system with the SSD, so it'd make sense that it could be contributing to this on-wake BSOD. However, I'm a bit hesitant to fully delete the drivers, since they seem pretty important if they're used to help boot up the system (though I could be wrong).

    Is there any way I could try updating the drivers before deleting them/
      My System SpecsSystem Spec

  4. #24


    Posts : 20
    Windows 8.1


    Quote Originally Posted by rukiru View Post
    ExpressCache is used to help boot up the system with the SSD, so it'd make sense that it could be contributing to this on-wake BSOD. However, I'm a bit hesitant to fully delete the drivers, since they seem pretty important if they're used to help boot up the system (though I could be wrong).

    Is there any way I could try updating the drivers before deleting them/
    I found ExpressCache in the Programs sections of the Control Panel. Should I try uninstalling it and then looking for a version compatible with Windows 8.1?
      My System SpecsSystem Spec

  5. #25


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I got a bit of a chance to do a bit of research this morning.
    First, I found this ExpressCache software for Win8.1 on Lenovos: ExpressCache Software for Windows 8.1 (64-bit), 8 (64-bit), 7 (64-bit) - ThinkCentre, Notebook - Lenovo Support (US)
    Next, this article addresses a clean install of ExpressCache: GUIDE Install ExpressCache for SSD Caching - Acer Community

    Updating these drivers may be a bit tricky.
    I strongly suggest the following:
    1) Create a Restore Point using System Restore
    2) Create a Repair disc (Recovery Drive in Win8.1):
    Win 7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
    Win 8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    Win 8.1 - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes). That will start the recovery drive process. You will need a USB drive of at least 512 mB - and all data will be erased off of it. If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
    3) Test the System Repair disc/Recovery Drive to make sure that you can get to the System Restore entry when you boot from the disk/drive (you may also want to try actually using System Restore to make sure that it works)
    Once that's done, try installing the Lenovo stuff first and see if that updates those drivers.
      My System SpecsSystem Spec

  6. #26


    Posts : 20
    Windows 8.1


    After uninstalling the old version of ExpressCache (which took out the drivers), I still got a BSOD.
    I then went and installed the Windows 8.1 64-bit version from the Lenovo site, which gave me a few days without a BSOD, but then happened to get one today. It could be that the Lenovo version of ExpressCache isn't compatible with my Acer laptop.

    Attachment 55495
      My System SpecsSystem Spec

  7. #27


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You've changed the ExpressCache drivers and the problem still exists. As such, I don't think it's the ExpressCache at all, so let's leave it alone for now.

    Let's get a bit more aggressive now. Please uninstall:
    - Norton (use the Norton Removal Tool also). Make sure that Windows Defender and the Windows Firewall are enabled after uninstalling Norton.
    - UXStyle
    - Camera software

    Then test to see if the BSOD's have stopped. If not, we'll move on to other software.

    I can't recall if you've reinstalled Windows - but if you haven't, is that a possibility (it'll help confirm if this is a Windows problem or not).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Dec 21 01:09:44.124 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122014-32531-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:2 days 4:36:14.029
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+1f5982 )
    BugCheck 50, {fffff6fb40000000, 0, 0, 6}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff6fb40000000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000006, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_tcpip+1f5982
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  V2.11
      BIOS Release Date             02/25/2013
      Manufacturer                  Acer
      Product Name                  Aspire M5-581T
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Dec 18 20:19:47.054 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121814-36593-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:0 days 0:06:53.955
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+1f5982 )
    BugCheck 50, {fffff6fb40000000, 0, 0, 6}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff6fb40000000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000006, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_tcpip+1f5982
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  V2.11
      BIOS Release Date             02/25/2013
      Manufacturer                  Acer
      Product Name                  Aspire M5-581T
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Dec 18 19:51:13.091 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121814-28421-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:0 days 0:29:48.999
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+1f5982 )
    BugCheck 50, {fffff6fb40000000, 0, 0, 6}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff6fb40000000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000006, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_tcpip+1f5982
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  V2.11
      BIOS Release Date             02/25/2013
      Manufacturer                  Acer
      Product Name                  Aspire M5-581T
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Dec 18 19:20:54.905 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121814-36640-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:0 days 19:22:25.806
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+1f5982 )
    BugCheck 50, {fffff6fb40000000, 0, 0, 6}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff6fb40000000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000006, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_tcpip+1f5982
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  V2.11
      BIOS Release Date             02/25/2013
      Manufacturer                  Acer
      Product Name                  Aspire M5-581T
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Dec 17 23:57:46.569 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121714-41812-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:0 days 8:16:10.471
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+1f5982 )
    BugCheck 50, {fffff6fb40000000, 0, 0, 6}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff6fb40000000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000006, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_tcpip+1f5982
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  V2.11
      BIOS Release Date             02/25/2013
      Manufacturer                  Acer
      Product Name                  Aspire M5-581T
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Dec 17 15:40:59.938 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121714-32015-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:0 days 14:24:32.840
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+1f5982 )
    BugCheck 50, {fffff6fb40000000, 0, 0, 6}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff6fb40000000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000006, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_tcpip+1f5982
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  V2.11
      BIOS Release Date             02/25/2013
      Manufacturer                  Acer
      Product Name                  Aspire M5-581T
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Dec 17 01:15:50.908 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\121614-54937-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:1 days 2:13:51.813
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+1f5982 )
    BugCheck 50, {fffff6fb40000000, 0, 0, 6}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff6fb40000000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: 0000000000000000, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000006, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_tcpip+1f5982
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  V2.11
      BIOS Release Date             02/25/2013
      Manufacturer                  Acer
      Product Name                  Aspire M5-581T
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Dec 21 01:09:44.124 2014 (UTC - 5:00)**************************
    irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
    aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
    ETD.sys                     Tue Nov 20 02:25:48 2012 (50AB307C)
    spuvcdriver1_x64.sys        Fri Jan 11 04:07:53 2013 (50EFD669)
    RtsPStor.sys                Thu Mar 14 04:00:32 2013 (514183A0)
    SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
    SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    uxstyle.sys                 Mon Sep 23 07:19:02 2013 (524023A6)
    k57nd60a.sys                Wed Oct 30 03:14:03 2013 (5270B1BB)
    excfs.sys                   Mon Nov 18 17:00:10 2013 (528A8DEA)
    excsd.sys                   Mon Nov 18 17:00:13 2013 (528A8DED)
    SYMNETS.SYS                 Thu Feb 13 06:25:14 2014 (52FCAB9A)
    SYMEFA64.SYS                Thu Feb 27 18:32:07 2014 (530FCAF7)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    RTKVHD64.sys                Tue May  6 09:14:37 2014 (5368E03D)
    Ironx64.SYS                 Tue May 20 18:27:42 2014 (537BD6DE)
    SRTSPX64.SYS                Fri Jun 13 13:27:22 2014 (539B347A)
    NETwew00.sys                Wed Jul  2 10:57:07 2014 (53B41DC3)
    IntcDAud.sys                Tue Jul  8 09:58:59 2014 (53BBF923)
    EX64.SYS                    Mon Aug 11 06:19:41 2014 (53E898BD)
    ENG64.SYS                   Mon Aug 11 06:25:04 2014 (53E89A00)
    SRTSP64.SYS                 Wed Aug 20 16:56:53 2014 (53F50B95)
    BHDrvx64.sys                Tue Sep 23 22:12:51 2014 (542228A3)
    igdkmd64.sys                Thu Oct 23 07:01:59 2014 (5448E027)
    IDSvia64.sys                Fri Oct 31 23:14:03 2014 (54544FFB)
    Smb_driver_Intel.sys        Tue Nov 11 15:04:38 2014 (54626BD6)
    EraserUtilRebootDrv.sys     Tue Nov 25 15:15:44 2014 (5474E370)
    eeCtrl64.sys                Tue Nov 25 15:15:44 2014 (5474E370)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Dec 18 20:19:47.054 2014 (UTC - 5:00)**************************
    ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Dec 18 19:51:13.091 2014 (UTC - 5:00)**************************
    excsd.sys                   Fri Aug 17 20:07:27 2012 (502EDCBF)
    excfs.sys                   Fri Aug 17 20:07:50 2012 (502EDCD6)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Dec 18 19:20:54.905 2014 (UTC - 5:00)**************************
    Smb_driver_Intel.sys        Mon Aug 25 17:48:35 2014 (53FBAF33)
    igdkmd64.sys                Fri Sep 26 09:42:04 2014 (54256D2C)
    
    http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
    http://www.carrona.org/drivers/driver.php?id=aPs2Kb2Hid.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    spuvcdriver1_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=uxstyle.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

  8. #28


    Posts : 20
    Windows 8.1


    I'll give those a try. By camera software, do you mean the camera driver in Device Manager?
      My System SpecsSystem Spec

  9. #29


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Looks like a webcam (it's this driver: spuvcdriver1_x64.sys )

      My System SpecsSystem Spec

  10. #30


    Posts : 20
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Looks like a webcam (it's this driver: spuvcdriver1_x64.sys )

    When I click "driver details" in the Properties section of the HD Webcam in Device Manager, it lists 3 drivers: ksthunk.sys, spuvcdriver1_x64.sys, and usbvideo.sys. Can I just disable the drivers from Device Manager or should I manually delete them (or just rename so that I can restore them afterward)?

    Also, regarding Norton and UXStyle, I tried uninstalling those and kept getting the BSOD.
      My System SpecsSystem Spec

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