Windows 8 and 8.1 Forums


BSOD randomly, not happening when playing games.

  1. #1


    Posts : 3
    Windows 8.1

    BSOD randomly, not happening when playing games.


    Hello! My PC has been getting BSODs quite regularly for the last few weeks and I can't figure out what's causing it. Originally I was seeing WHEA logger errors in eventviewer just before the BSOD occured, so I upped the voltage on my CPU. The errors are gone but the BSODs remain. I should mention I haven't had an issue with my overclock for nearly 3 years now, the WHEA logger errors being a recent thing (seemed to start after a powercut...).

    Attachment 53449

    Any help is massively appreciated!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. Do you still need help with this topic?
    If so, respond and I'll be notified by email.

    While waiting for a reply, please try these suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Get ALL available, Windows 8.1 compatible updates from the manufacturer's website.
    3. Start with these free hardware diagnostics: Hardware Diagnostics
    4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Yes I still need help please. I jacked up the voltage a bit more on my CPU and it seems to be totally fine now, but if the underlying cause it still there and identifiable, I'd love to know.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm a BSOD analyst - I'm not well versed in non-standard systems.
    If overclocking, please stop while we're troubleshooting.
    I have no clue about what to check when over/under-volting seems to have stabilized the system.

    You have 6 hard drives. What is the make/model/wattage and age of your Power Supply?

    These devices have issues in Device Manager:
    TAP-Windows Adapter V9 ROOT\NET\0000 This device is disabled.

    Standard PS/2 Keyboard ACPI\PNP0303\4&FA2F13B&0 This device is not present, is not working properly, or does not have all its drivers installed.
    You'll have to re-enable the TAP device and update it drivers (or remove the device from your system). I've seen a lot of issues with these devices recently.

    As for the keyboard, if you're using a USB keyboard, this error is safe to ignore. If not, please post back.

    Please update your bluetooth drivers - Win8 bluetooth drivers are sometimes known to have problems on Win8.1 systems.

    Looks like a hardware problem - please run these free diagnostics: Hardware Diagnostics
    Let us know the results (and let us know which one's you've already run, so we don't ask you to repeat them unnecessarily).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Nov  7 03:12:36.860 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110714-21390-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 15:36:08.050
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :hardware ( win32k+63d98 )
    BugCheck 3B, {c0000005, fffff96000154d98, ffffd000231bcf30, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff96000154d98, Address of the instruction which caused the bugcheck
    Arg3: ffffd000231bcf30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  WINWORD.EXE
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3403
      BIOS Version                  F23b
      BIOS Release Date             01/06/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov  3 12:36:47.863 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110314-11281-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:2 days 8:30:16.502
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!PpmIdleUpdateConcurrency+93 )
    BugCheck 1E, {ffffffffc000001d, fffff80377211d97, fffff80377361a00, 4}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc000001d, The exception code that was not handled
    Arg2: fffff80377211d97, The address that the exception occurred at
    Arg3: fffff80377361a00, Parameter 0 of the exception
    Arg4: 0000000000000004, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c000001d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c000001d_BAD_IP_nt!PpmIdleUpdateConcurrency
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3403
      BIOS Version                  F23b
      BIOS Release Date             01/06/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Nov  7 03:12:36.860 2014 (UTC - 5:00)**************************
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    BthHfAud.sys                Thu Aug 22 07:38:26 2013 (5215F832)
    BthA2DP.sys                 Thu Aug 22 07:38:30 2013 (5215F836)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    nvvad64v.sys                Thu Sep  4 13:10:48 2014 (54089D18)
    NvStreamKms.sys             Thu Oct  2 21:39:09 2014 (542DFE3D)
    nvlddmkm.sys                Wed Oct 29 21:01:05 2014 (54518DD1)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Nov  3 12:36:47.863 2014 (UTC - 5:00)**************************
    nvlddmkm.sys                Thu Oct 16 08:31:28 2014 (543FBAA0)
    
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=BthHfAud.sys
    http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Thanks for your response.

    My PSU is a Corsair CX600M rated at 600 Watts.

    I've returned all clocks to stock and I've re-enabled the TAP Adapter.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Waiting on the results of the hardware diagnostics.
      My System SpecsSystem Spec

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