Windows 8 and 8.1 Forums

BSOD when playing games

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Remove the PS2 mouse and reboot.
    Check in the Components...Problem Devices section of MSINFO32 to see if it's still there.

      My System SpecsSystem Spec

  2. #12


    Posts : 9
    Windows 8.1 64-bit


    OK my bad, I have NO PS/2 mouse connected to the pc but just 1 usb mouse. All I have is a PS/2 keyboard connected.
    I did everything you instructed, and also updated my graphics driver as a new update just went out today.
    Now when I'm playing games, I'm not getting any more BSODs (till now) but the game just crashes with an error message saying "{game_name}.exe has stopped responding". I think it's kind of an improvement from the BSODs.

    Also in the Problem Devices section of MSINFO32, there's an indication of a problem with Microsoft PS/2 mouse, but I have no PS/2 mouse connected...

    Any other suggestions?

    Thanks
      My System SpecsSystem Spec

  3. #13


    Posts : 9
    Windows 8.1 64-bit


    Got another BSOD just now. Dump file attached. Sorry for double posting.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If there is no PS2 mouse connected - don't worry about it (It's most likely the controller reporting that the mouse isn't attached).

    What were the results of the hardware tests? This memory dump blames video - so I'd have to wonder about the results of the video stress tests.

    Please tell me about uninstalling these drivers (as they are still in the memory dumps:
    Please uninstall MSI Afterburner (if it's installed). Also, please uninstall MSI Live Update. They use the same driver (NTIOLib_X64.sys) and they are known to cause BSOD's on some Windows systems. In the future, should you need LiveUpdate - install it, use it, then uninstall it.

    ......

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ndisrd.sys Wed Sep 14 06:18:41 2011 (4E707F81)
    Driver Description: Mionet driver/ WinpkFilter high performance packet filtering framework
    http://www.carrona.org/drivers/driver.php?id=ndisrd.sys
    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Nov 19 06:56:53.851 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111914-12515-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 0:23:34.488
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :hardware ( nvlddmkm+2568df )
    BugCheck 3B, {c0000005, fffff800e8ea58df, ffffd0002c328f50, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800e8ea58df, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002c328f50, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  watch_dogs.exe
    FAILURE_BUCKET_ID: IP_MISALIGNED_nvlddmkm.sys
    CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V1.8
      BIOS Release Date             07/21/2014
      Manufacturer                  MSI
      Product Name                  MS-7850
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Nov 19 06:56:53.851 2014 (UTC - 5:00)**************************
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    ndisrd.sys                  Wed Sep 14 06:18:41 2011 (4E707F81)
    NTIOLib_X64.sys             Thu Oct 25 21:46:44 2012 (5089EB84)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    imsevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
    ikbevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
    ISCTD.sys                   Wed Jan 22 14:37:35 2014 (52E01DFF)
    INETMON.sys                 Thu Apr  3 12:50:43 2014 (533D9163)
    RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
    Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
    nvlddmkm.sys                Wed Nov 12 15:51:31 2014 (5463C853)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=ndisrd.sys
    http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  5. #15


    Posts : 9
    Windows 8.1 64-bit


    I did a GPU stress test recently and no errors were found. Note that I stopped the test immediately when the GPU temperature exceeded 85 degrees Celsius. Yes, I uninstalled both MSI Afterburner and MSI Live Update. I am not able to update (download) ndisrd.sys driver as the link provided leads to a Not Found page (broken).

    Also, today I got 2 more BSODs (dump files attached). Seems like the problem is with the file ntoskrnl.exe, but I'll leave that up to you of course .

    Thanks again.
    Last edited by EmanLeli; 19 Nov 2014 at 17:49.
      My System SpecsSystem Spec

  6. #16


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I expect that your graphics card is overheating. Please check to make sure that the cooler and fan on the card are working properly.

    We'll also need the results of the rest of the hardware tests (it helps to narrow down where the problem may be).

    Depending on what program that you use that installs the ndisrd.sys driver, here's the 2 links that I was able to find:
    Mionet: MioNet| Your personal private network for PC remote access, webcam access software, backup, and file sharing
    Windows Packet Filter Kit: NT Kernel Resources - Windows Packet Filter Kit (I've fixed the link in the table - thanks for letting us know!)

    ntoskrnl.exe is kernel (core) of the operating system. If it were to blame for the BSOD's you'd most likely be seeing many other problems with the system other than the occasional BSOD. In most cases that blame it, it's actually a 3rd party driver corrupting the memory space that is assigned to it.

    Just FYI - here's how I do BSOD analysis':
    - first I rule out 3rd party drivers (over 90% of BSOD's are due to this)
    - then I rule out hardware (less than 10% of BSOD's are due to this)
    - then I look at Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).

    Here's how to safely remove the NTIOLib_X64.sys driver:
    1) Create a Restore Point using System Restore
    2) Create a Repair disc (Recovery Drive in Win8.1):
    Win 8.1 - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes). That will start the recovery drive process. You will need a USB drive of at least 512 mB - and all data will be erased off of it. If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
    3) Test the System Repair disc/Recovery Drive to make sure that you can get to the System Restore entry when you boot from the disk/drive (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of NTIOLib_X64.sys that are starting (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of NTIOLib_X64.sys are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of NTIOLib_X64.sys are disabled.
    7) EXPERIMENTAL STEP (only try if you're certain of your abilities - I have not tried this step myself). Search the registry (use regedit.exe) to locate any entries that have the driver name (NTIOLib_X64.sys). Delete these keys (it's advisable to back them up first - but you've also backed up the entire registry when creating a System Restore point in step 1. Alternatively, you can set the values in these keys to DISABLED (but the "how" of this is beyond the scope of this).
    8) Go to C:\Windows\System32\drivers and rename the NTIOLib_X64.sys driver to NTIOLib_X64.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


    In the event that the system doesn't boot:

    1) Boot from the System Repair disc/Recovery Drive and use the Command Prompt option to rename NTIOLib_X64.BAD to NTIOLib_X64.sys
    Code:
    ren C:\Windows\System32\drivers\NTIOLib_X64.BAD C:\Windows\System32\drivers\NTIOLib_X64.sys
    21) Boot from the System Repair disc/Recovery Drive and use the System Restore option to restore the system to a point before the changes were made.

    Good luck!
    The ndisrd.sys driver isn't present in these last 2 memory dumps - as such I'm not as worried about it as I was previously.
    Also, this increases my suspicion about the NTIOLib_X64.sys driver (as it is still present).

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings (I can't recall if we've done this yet)

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Nov 19 11:18:54.994 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111914-18250-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17415.amd64fre.winblue_r4.141028-1500
    System Uptime:0 days 0:15:01.633
    Probably caused by :ntkrnlmp.exe ( nt!EtwpLogKernelEvent+22c )
    BugCheck A, {250, 9, 1, fffff80322ce316c}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000250, memory referenced
    Arg2: 0000000000000009, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80322ce316c, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  watch_dogs.exe
    FAILURE_BUCKET_ID: AV_nt!EtwpLogKernelEvent
    CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V1.8
      BIOS Release Date             07/21/2014
      Manufacturer                  MSI
      Product Name                  MS-7850
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov 19 09:54:17.849 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111914-18953-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 2:42:57.486
    Probably caused by :HDAudBus.sys ( HDAudBus!HdaController::Isr+49e )
    BugCheck D1, {fffff80212d6d350, a, 8, fffff80212d6d350}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: fffff80212d6d350, memory referenced
    Arg2: 000000000000000a, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: fffff80212d6d350, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  watch_dogs.exe
    FAILURE_BUCKET_ID: AV_CODE_AV_BAD_IP_HDAudBus!HdaController::Isr
    CPUID:        "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V1.8
      BIOS Release Date             07/21/2014
      Manufacturer                  MSI
      Product Name                  MS-7850
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Nov 19 11:18:54.994 2014 (UTC - 5:00)**************************
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    NTIOLib_X64.sys             Thu Oct 25 21:46:44 2012 (5089EB84)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    ikbevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
    imsevent.sys                Fri Jan 10 12:52:53 2014 (52D03375)
    ISCTD.sys                   Wed Jan 22 14:37:35 2014 (52E01DFF)
    INETMON.sys                 Thu Apr  3 12:50:43 2014 (533D9163)
    RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
    Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
    nvlddmkm.sys                Wed Nov 12 15:51:31 2014 (5463C853)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

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