unexpected_kernal_mode trap

Omar Adnan · Nov 1, 2014

View attachment 53244

my laptop restarted in unexpected way , I attached the BsoD

usasma · Nov 3, 2014

Your UEFI/BIOS dates from 2011. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the UEFI/BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - that is much more forgiving than the traditional (floppy drive) flash method.

Only 8 Windows Updates installed. Most systems have 70 to 100 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

Please provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

HECI.sys Thu Sep 17 15:54:12 2009 (4AB293E4)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECI.sys

iaStor.sys Fri Jan 15 15:04:54 2010 (4B50CA66)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

Also:
- Remove Virtual Box software to test
- remove and reinstall wifi drivers to test them

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Fri Oct 31 23:52:36.411 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\103114-28734-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x86 compatible
Built by: [B]9600[/B].16404.x86fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 0:05:55.199[/B]
*** WARNING: Unable to verify timestamp for athwb.sys
*** ERROR: Module load completed but symbols could not be loaded for athwb.sys
Probably caused by :[B]athwb.sys ( athwb+172070 )[/B]
BugCheck [B]1000007E, {c0000005, b6d9f070, 81de7a98, 81de7660}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: c0000005, The exception code that was not handled
Arg2: b6d9f070, The address that the exception occurred at
Arg3: 81de7a98, Exception Record Address
Arg4: 81de7660, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID: [B]AV_athwb+172070[/B]
CPUID:        "Intel(R) Core(TM) i3 CPU       M 380  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]2527[/B]
  BIOS Version                  1.40
  BIOS Release Date             01/21/11
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov  1 11:18:02.013 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110114-20437-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x86 compatible
Built by: [B]9600[/B].16404.x86fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 0:09:07.037[/B]
*** WARNING: Unable to verify timestamp for VMMASWR0.r0
*** ERROR: Module load completed but symbols could not be loaded for VMMASWR0.r0
*** WARNING: Unable to verify timestamp for VBoxAswDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for VBoxAswDrv.sys
Probably caused by :[B]VMMASWR0.r0 ( VMMASWR0+ca57 )[/B]
BugCheck [B]7F, {d, 0, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000007F"]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/URL]
Arguments: 
Arg1: 0000000d, EXCEPTION_GP_FAULT
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0x7f_d
PROCESS_NAME:  aswFe.exe
FAILURE_BUCKET_ID: [B]0x7f_d_VMMASWR0+ca57[/B]
CPUID:        "Intel(R) Core(TM) i3 CPU       M 380  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]2527[/B]
  BIOS Version                  1.40
  BIOS Release Date             01/21/11
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Fri Oct 31 23:52:36.411 2014 (UTC - 5:00)**************************
[COLOR=RED][B]HECI.sys                    Thu Sep 17 15:54:12 2009 (4AB293E4)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Fri Jan 15 15:04:54 2010 (4B50CA66)[/B][/COLOR]
TVALZ_O.SYS                 Wed Jul 25 19:23:30 2012 (50107FF2)
Rt630x86.sys                Fri May 10 05:59:39 2013 (518CC50B)
Thotkey.sys                 Thu Aug 15 02:12:48 2013 (520C7160)
intelppm.sys                Wed Aug 21 21:58:53 2013 (5215705D)
athwb.sys                   Thu Oct 17 05:42:57 2013 (525FB121)
tosrfec.sys                 Wed Oct 30 23:20:47 2013 (5271CC8F)
btfilter.sys                Thu Apr 24 23:01:14 2014 (5359CFFA)
atikmpag.sys                Fri Jul  4 21:26:31 2014 (53B75447)
atikmdag.sys                Fri Jul  4 21:38:16 2014 (53B75708)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov  1 11:18:02.013 2014 (UTC - 5:00)**************************
athwn.sys                   Mon Apr  1 01:33:05 2013 (51591C11)
BthHfAud.sys                Thu Aug 22 00:09:54 2013 (52158F12)
BthA2DP.sys                 Thu Aug 22 00:09:57 2013 (52158F15)
tap0901.sys                 Thu Aug 22 08:40:00 2013 (521606A0)
VBoxDDR0.r0                 Tue Oct  7 08:15:03 2014 (5433D947)
VBoxDD2R0.r0                Tue Oct  7 08:15:05 2014 (5433D949)
VMMASWR0.r0                 Wed Oct 15 22:16:57 2014 (543F2A99)
VBoxAswDrv.sys              Wed Oct 15 22:17:49 2014 (543F2ACD)
aswVmm.sys                  Tue Oct 21 06:50:30 2014 (54463A76)
aswRdr2.sys                 Tue Oct 21 06:50:30 2014 (54463A76)
aswHwid.sys                 Tue Oct 21 06:52:06 2014 (54463AD6)
aswStm.sys                  Tue Oct 21 06:52:53 2014 (54463B05)
aswSP.sys                   Tue Oct 21 07:05:53 2014 (54463E11)
aswMonFlt.sys               Thu Oct 23 11:49:51 2014 (5449239F)
aswSnx.sys                  Thu Oct 23 11:51:28 2014 (54492400)
smdmfmgrc2.cfg              Wed Oct 29 08:37:34 2014 (5450DF8E)
[/FONT]

unexpected_kernal_mode trap

Omar Adnan

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One