i Bought a new laptop DELL inspiron 3542 i7 model. I had problems with it like BSOD, slow perfomance and touchpad. I contacted dell and they replaced the Hard drive as well as the touchpad. But i was still getting BSOD whenevr i open the dell touchpad properties. So i uninstalled the driver. Also when i launch Crysis 3 the game freezes at the game launch itself and the touchpad stops working but mouse works and then BSOD. I uninstalled the nvidia geforce 840 m driver completely and installed the beta version but still i am facing the problem!! And the most important thing is that this happens only while i use my laptop on its battery. When i plug in the charger it never happens..i never see bsod while charging. Today i tried something..i was using my laptop with the AC adapter plugged in (charging) and then i suddenly unplugged it and my touchpad froze (while external mouse still working) and i got the error (BSOD) " DRIVER POWER STATE FAILURE". Games like sniper 3, cod: ghosts works fine..but when i launch crysis 3 or GTA 4, i get the error..But when plugged in, all the games works smoothly. Please help me, i have bought this laptop just 21 days before!!
One more thing: Last time when i reformatted my hard drive(old one) this problem was solved..but with is new hard drive i have formatted it 3 times and installing windows but it didnt help me
One more thing: Last time when i reformatted my hard drive(old one) this problem was solved..but with is new hard drive i have formatted it 3 times and installing windows but it didnt help me
My Computer
System One
-
- OS
- windows 8.1