Windows 8 and 8.1 Forums


Random, annoying SYSTEM_SERVICE_EXCEPTION BSOD.

  1. #1


    Posts : 6
    Windows 8.1

    Random, annoying SYSTEM_SERVICE_EXCEPTION BSOD.


    I just built my PC 2 weeks ago, and well, instead of my dream PC, all i've been getting is a huge pain in the neck, and it depresses me to feel this way about it.

    I've been getting the most annoying BSOD at just random times, SYSTEM_SERVICE_EXCEPTION is what it says. I've already tried the CMD file verification method, and that didn't seem to do much. I've gotten this stupid screen and a random reboot about 10 times now, it's just so annoying and all I want to do is fix it.

    Specs:

    -AMD FX-8350 4.0GHZ 8-core

    -Asus M5A97 R2.0 ATX AM3+
    -G.Skill ARES 8GB
    -Toshiba 3TB HDD 7200RPM
    -EVGA GeForce GTX 970 4GB Superclocked ACX
    -Rosewill Galaxy-01 ATX Mid Tower
    -Corsair 600W ATX12V
    -Rosewill RNX-N250PCe 802.11b/g/n PCI-Express x1
    -Windows 8.1 64-Bit

    Please, Eightforums, help me fix this and enjoy the master race even more.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):
    Eight Forums: Blue Screen of Death (BSOD) Posting Instructions

    While waiting for a reply, please run Driver Verifier according to these instructions: Driver Verifier Settings
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    Here's what it gave me: https://www.dropbox.com/s/qn48mc1g19...15_61.zip?dl=0

    Another thing i've been getting is random freezing during stream-watching and playing flash games. No BSOD, just freezes and makes an ear-killing noise. Coupled with the BSOD, it's a pain in the neck.
    Last edited by Abcdude; 05 Nov 2014 at 23:31.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for not responding sooner - I was traveling and must've missed the notification that you'd replied!

    Are you running Driver Verifier as I suggested? If so, has the system BSOD'd on you yet?
    If so, please zip up and upload the contents of C:\Windows\Minidump (you may have to copy it to your Desktop in order to zip it up).

    I have these generic suggestions while you're waiting for a response:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Get ALL available, Win8.1 compatible updates from the manufacturer's website.
    3. Start with these free hardware diagnostics: Hardware Diagnostics
    4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Nov  4 07:05:18.291 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110414-32281-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:1 days 6:52:36.981
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )
    BugCheck 1000007E, {ffffffffc0000005, fffff8022650b040, ffffd00024e23188, ffffd00024e22990}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8022650b040, The address that the exception occurred at
    Arg3: ffffd00024e23188, Exception Record Address
    Arg4: ffffd00024e22990, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShipWithIrql
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  1 22:20:58.761 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110114-25296-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:1 days 0:00:01.451
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+c8ede )
    BugCheck 3B, {c0000005, fffff801b52f3040, ffffd000270f6ef0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801b52f3040, Address of the instruction which caused the bugcheck
    Arg3: ffffd000270f6ef0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Steam.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+c8ede
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Oct 28 03:38:54.303 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102814-16796-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:1 days 1:02:24.994
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!SwapContext_PatchLdtBypass+12 )
    BugCheck 3B, {c0000005, fffff803cd7d6f3e, ffffd0002541ecb0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff803cd7d6f3e, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002541ecb0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  BioShockInfini
    FAILURE_BUCKET_ID: 0x3B_nt!SwapContext_PatchLdtBypass
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct 25 02:35:09.063 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102514-16546-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 21:48:59.754
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+12aed3 )
    BugCheck 3B, {c0000005, fffff801f0301040, ffffd00025106e70, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801f0301040, Address of the instruction which caused the bugcheck
    Arg3: ffffd00025106e70, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+12aed3
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct 18 19:37:16.857 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101814-20140-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:13:06.547
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+12aed3 )
    BugCheck 3B, {c0000005, fffff8003ecfb040, ffffd00022f96f20, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8003ecfb040, Address of the instruction which caused the bugcheck
    Arg3: ffffd00022f96f20, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+12aed3
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct 18 18:50:24.007 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101814-15656-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 16:40:09.711
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 1000007E, {ffffffffc0000005, fffff802aecc0c02, ffffd001f51bc738, ffffd001f51bbf40}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff802aecc0c02, The address that the exception occurred at
    Arg3: ffffd001f51bc738, Exception Record Address
    Arg4: ffffd001f51bbf40, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Oct 15 21:14:47.541 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101514-20140-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 15:49:21.243
    Probably caused by :win32k.sys ( win32k!EngAcquireSemaphore+1c )
    BugCheck 3B, {c0000005, fffff8000eaddc1c, ffffd0002483e070, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8000eaddc1c, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002483e070, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!EngAcquireSemaphore
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Nov  4 07:05:18.291 2014 (UTC - 5:00)**************************
    t_mouse.sys                 Mon Dec  3 01:19:30 2012 (50BC4472)
    ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    rtwlane.sys                 Thu Jul 11 10:20:03 2013 (51DEBF13)
    asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
    asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
    RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    xusb22.sys                  Tue Mar 18 04:18:41 2014 (53280161)
    avgrkx64.sys                Wed Jun 18 15:03:17 2014 (53A1E275)
    avgdiska.sys                Wed Jun 18 15:03:29 2014 (53A1E281)
    avgidsha.sys                Wed Jun 18 15:03:31 2014 (53A1E283)
    avgtpx64.sys                Mon Jun 30 07:15:17 2014 (53B146C5)
    avgloga.sys                 Fri Jul 18 09:53:20 2014 (53C926D0)
    nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
    avgldx64.sys                Thu Aug 28 15:47:21 2014 (53FF8749)
    nvvad64v.sys                Thu Sep  4 13:10:48 2014 (54089D18)
    avgwfpa.sys                 Wed Sep 24 15:03:37 2014 (54231589)
    NvStreamKms.sys             Thu Oct  2 21:39:09 2014 (542DFE3D)
    avgmfx64.sys                Sun Oct  5 15:41:36 2014 (54319EF0)
    avgidsdrivera.sys           Tue Oct  7 15:43:00 2014 (54344244)
    nvlddmkm.sys                Thu Oct 16 08:31:28 2014 (543FBAA0)
    nvvadarm.sys                Thu Oct 16 08:49:45 2014 (543FBEE9)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Nov  1 22:20:58.761 2014 (UTC - 5:00)**************************
    VBoxAswDrv.sys              Wed Oct 15 22:39:11 2014 (543F2FCF)
    aswRvrt.sys                 Tue Oct 21 06:50:27 2014 (54463A73)
    aswVmm.sys                  Tue Oct 21 06:50:40 2014 (54463A80)
    aswRdr2.sys                 Tue Oct 21 06:50:55 2014 (54463A8F)
    aswSnx.sys                  Tue Oct 21 06:50:58 2014 (54463A92)
    aswMonFlt.sys               Tue Oct 21 06:51:11 2014 (54463A9F)
    aswHwid.sys                 Tue Oct 21 06:52:08 2014 (54463AD8)
    aswSP.sys                   Tue Oct 21 07:06:22 2014 (54463E2E)
    aswStm.sys                  Tue Oct 21 07:07:21 2014 (54463E69)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Oct 28 03:38:54.303 2014 (UTC - 5:00)**************************
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    aswHwid.sys                 Thu Jun 26 07:31:26 2014 (53AC048E)
    aswMonFlt.sys               Thu Jun 26 07:32:51 2014 (53AC04E3)
    aswRdr2.sys                 Thu Jun 26 07:33:28 2014 (53AC0508)
    aswKbd.sys                  Thu Jun 26 07:34:01 2014 (53AC0529)
    aswSnx.sys                  Thu Jun 26 07:34:44 2014 (53AC0554)
    aswRvrt.sys                 Thu Jun 26 07:35:39 2014 (53AC058B)
    aswVmm.sys                  Thu Jun 26 07:35:49 2014 (53AC0595)
    aswNdisFlt.sys              Thu Jun 26 07:36:26 2014 (53AC05BA)
    aswStm.sys                  Thu Jun 26 07:47:09 2014 (53AC083D)
    aswSP.sys                   Wed Jul  2 13:38:12 2014 (53B44384)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct 18 19:37:16.857 2014 (UTC - 5:00)**************************
    agp440.sys                  Thu Aug 22 07:39:35 2013 (5215F877)
    nv_agp.sys                  Thu Aug 22 07:39:38 2013 (5215F87A)
    nvlddmkm.sys                Thu Sep 18 23:49:22 2014 (541BA7C2)
    nvvadarm.sys                Fri Sep 19 00:05:52 2014 (541BABA0)
    
    http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
    http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    nvvadarm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    VBoxAswDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=agp440.sys
    http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    nvvadarm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1


    Thank you, urasama, but I'm afraid to say that it happened again last night. I'll try to run Driver Verifier tomorrow night.

    EDIT: Two of these freezes again today. One in the middle of the night when I wasn't there to see it, and one during the bootup of Saints Row 4.
    Last edited by Abcdude; 14 Nov 2014 at 00:31.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This may help identify the cause of the freezes (if they're separate from the BSOD's):
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1


    Here you go: https://www.dropbox.com/s/s29x4e8ogc...Admin.zip?dl=0

    EDIT: It's both BSOD's and just random freezes, most often I freeze is watching Twitch streams, BSOD's when the computer is idle for at least 48 hours.
    Last edited by Abcdude; 14 Nov 2014 at 16:18.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm starting to suspect your video - unsure if it's hardware or software tho'
    Saw some NvStreamKms errors on 12 Nov
    Have you done anything with the video drivers since Nov 4 (the date of the last memory dump that you uploaded)?

    Try this:
    - download a fresh copy of the latest video drivers from nVidia.com
    - uninstall the current video drivers from your system
    - install the freshly downloaded drivers
    - monitor for further problems

    Also, run the video hardware diagnostics located here: Hardware Diagnostics
    Run the other diagnostics also

    If you get any further BSOD's, please zip up the contents of C:\Windows\Minidump and upload it with your next post. You may have to copy it to your Desktop in order to zip it up.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    I've actually been updating drivers frequently since about a month ago, and each one has been filled with bugs and problems. The next release is going to be on Monday, so i'll try those out when they release.

    Is there any way it could be my Antivirus? I have noticed people saying that 8.1 doesn't need an antivirus, and installing one could cause a confrontation with Microsoft Security Essentials.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Other techs have reported seeing problems with AVG, but I haven't seen them myself. A way to check would be to uninstall AVG temporarily - and see if that helps the problems that you are having.

    Microsoft Security Essentials is known as Windows Defender in Windows 8/8.1
    The possible confrontation is possible, but rare - and it's easy to check to see if Windows Defender is also running (in Action Center).
      My System SpecsSystem Spec

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Random, annoying SYSTEM_SERVICE_EXCEPTION BSOD.
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Hello, I have an issue, after logging into my laptop after a few minutes it crash's with the BSOD error "SYSTEM_SERVICE_EXCEPTION". My laptop is a MSI GT60 Help me fix it please :)57247
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Hey All, thankyou for your time to look at this. I've been getting blue screens of death infrequently, attached to my PC randomly losing power and hard freezes. I used to ignore it (used to get it rarely in BF4 a while ago, and often in Star-Citizen), but with things like LoL or Diablo 3, it...
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Hello. I have been getting this BSOD every hour or so for a while now. Really cant find a fix. From my understanding, it might be a driver or a hardware problem and i really hope it is a driver. It's driving me crazy already, every hour my computer crashing. I am attaching two minidump files. I...
Random system_service_exception bsod in BSOD Crashes and Debugging
I purchased a new computer, custom built by a local computer store, in April 2014. Since that time, I have had about 10 system_service_exception lock ups. Some occurred during playing a game (Civ5), one occurred at night while my computer was asleep and today it occurred when I was making an...
Bsod system_service_exception in BSOD Crashes and Debugging
Hi. When I turned on my PC (Acer Aspire V3 17.3" bцrbar PC 571-32324G50Mnks) I got a message from my antivirussoftware. It told me that my pc was infected by Adware generic5.SRC. It was in the folder called BrowserProtect in the folder called ProgramData. After a minute my PC gets this BSOD. It...
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