Solved BSOD 6 or 7 times, "Unexpected Kernel Trap Mode".

mirkubu

New Member
Messages
2
Hi there!

I have new laptop, BSOD showed "Unexpected Kernel Trap Mode" 5 or 6 times when using Popcorn time (after this I uninstalled it) and uTorrent. Last time it happened while I was just surfing on internet. Involved were files Wdf01000.sys, Netio.sys, ntoskrnl.exe and others.

I followed instructions and in the attachment you can find the zip file with all needed informations (minidump etc..).

I don't have any idea how to fix this problem, so I'd really appreciate if anyone could help me. Thank you very much in advance for any help.

Greetings!
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G510
    CPU
    Intel i5 4210M
    Motherboard
    Lenovo Invalid 31900058 Std
    Memory
    4GB
    Graphics Card(s)
    Intel HD Graphics 4600
    Screen Resolution
    1366 x 768
    Hard Drives
    SSD
    Browser
    Chrome 38.0.2125.101
    Antivirus
    Mc Afee
There is only 1 memory dump in the uploaded reports, yet there are at least 7 BSOD crashes in the reports. Are you using a disk cleaning tool (like CCleaner)? If so, please do not use it while we're troubleshooting.

The memory dump blames the USBXHCI.sys driver. Try updating your Intel USB 3.0 drivers to the latest, Win8.1 compatible version from the Lenovo support website.

Please note that the Huwaei device is also USB - and it's older drivers could be causing problems with the USBXHCI.sys driver. Please update them to the latest, Win8.1 compatible version from the manufacturer's website.

Also, your Bluetooth drivers are dated from before Win8.1 was released. Win8 versions of bluetooth sometimes cause BSOD's in Win8.1 systems. Please update them to the latest, Win8.1 compatible version from the Lenovo support website.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ew_jucdcacm.sys Sun Sep 26 06:01:41 2010 (4C9F1A05)
Huawei Modem Driver
http://www.carrona.org/drivers/driver.php?id=ew_jucdcacm.sys

ew_jubusenum.sys Sat Oct 9 02:49:50 2010 (4CB0108E)
HUAWEI Mobile Connect - Bus Enumerate Device
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Oct 21 04:54:49.302 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102114-6875-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]2 days 8:03:48.737[/B]
*** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
*** ERROR: Module load completed but symbols could not be loaded for ucx01000.sys
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for ew_jubusenum.sys
*** ERROR: Module load completed but symbols could not be loaded for ew_jubusenum.sys
Probably caused by :[B]USBXHCI.SYS ( USBXHCI+20ce0 )[/B]
BugCheck [B]7F, {8, ffffd00183f5d130, ffffd00183f78fd0, fffff801c24d40a4}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd00183f5d130
Arg3: ffffd00183f78fd0
Arg4: fffff801c24d40a4
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7f_8_USBXHCI+20ce0[/B]
CPUID:        "Intel(R) Core(TM) i5-4210M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: [B]2594[/B]
  BIOS Version                  79CN48WW(V3.07)
  BIOS Release Date             04/18/2014
  Manufacturer                  LENOVO
  Product Name                  20238
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Oct 21 04:54:49.302 2014 (UTC - 4:00)**************************
[COLOR=RED][B]ew_jucdcacm.sys             Sun Sep 26 06:01:41 2010 (4C9F1A05)[/B][/COLOR]
[COLOR=RED][B]ew_jubusenum.sys            Sat Oct  9 02:49:50 2010 (4CB0108E)[/B][/COLOR]
btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
AcpiVpc.sys                 Sat Feb 16 20:52:02 2013 (512037C2)
btwavdt.sys                 Thu Apr 18 13:27:13 2013 (51702CF1)
btwaudio.sys                Thu Apr 18 13:29:23 2013 (51702D73)
btwrchid.sys                Wed Jun 19 20:23:46 2013 (51C24B92)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
L1C63x64.sys                Tue Jul 16 02:56:31 2013 (51E4EE9F)
rtsuvc.sys                  Fri Jul 19 03:58:16 2013 (51E8F198)
iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
bcmwl63a.sys                Wed Aug  7 00:04:47 2013 (5201C75F)
bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]iaStorA.sys                 Wed Aug 28 18:13:22 2013 (521E7602)
[DEL]dump_iaStorA.sys            Wed Aug 28 18:13:22 2013 (521E7602)
[/DEL]btwampfl.sys                Fri Aug 30 14:32:26 2013 (5220E53A)
igdkmd64.sys                Mon Sep  9 13:27:52 2013 (522E0518)
SynTP.sys                   Fri Sep 13 17:49:40 2013 (52338874)
Smb_driver_Intel.sys        Fri Sep 13 17:52:30 2013 (5233891E)



CHDRT64.sys                 Fri Dec 20 03:47:20 2013 (52B40418)
mfehidk.sys                 Fri Jun 13 12:28:09 2014 (539B2699)
mfewfpk.sys                 Fri Jun 13 12:28:21 2014 (539B26A5)
mfeapfk.sys                 Fri Jun 13 12:28:47 2014 (539B26BF)
mfeavfk.sys                 Fri Jun 13 12:29:02 2014 (539B26CE)
mfefirek.sys                Fri Jun 13 12:30:21 2014 (539B271D)
cfwids.sys                  Fri Jun 13 12:30:46 2014 (539B2736)
mfencbdc.sys                Thu Jul 24 17:28:04 2014 (53D17A64)
[/font]
http://www.carrona.org/drivers/driver.php?id=ew_jucdcacm.sys
http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thank you very much for reply, Usasma! ;)

Yes, actually I'm using unfortunately Ccleaner. I won't use it anymore till problem will be solved.

I'l try to find appropriate updates as you indicated and I'll write back how it goes. Anyway, I was planning to change this Huawei device to a brand new router very soon -so I think these drivers shouldn't be a big problem in the next future.

Thank you again! :)
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G510
    CPU
    Intel i5 4210M
    Motherboard
    Lenovo Invalid 31900058 Std
    Memory
    4GB
    Graphics Card(s)
    Intel HD Graphics 4600
    Screen Resolution
    1366 x 768
    Hard Drives
    SSD
    Browser
    Chrome 38.0.2125.101
    Antivirus
    Mc Afee
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