BSOD - hal.dll & ntoskrnl.exe - While Gaming/Heavier Load

ZumbuL · Oct 19, 2014

Hey everyone,

I am experiencing BSODs whenever I play games that put a heavier load on the PC. It is not exact, it is quite random, sometimes when I have netflix and LoL/other game running, it will just crap out.

I've attached the DM Log and SF Diagnostic.

Any help appreciated.

usasma · Oct 22, 2014

You have 5 hard drives. What is the make/model/wattage and age of your Power Supply?

These devices don't have drivers installed:

SM Bus Controller PCI\VEN_8086&DEV_8CA2&SUBSYS_85341043&REV_00\3&11583659&0&FB The drivers for this device are not installed.

Ethernet Controller PCI\VEN_8086&DEV_15A0&SUBSYS_862A1043&REV_00\3&11583659&0&C8 The drivers for this device are not installed.

PCI Simple Communications Controller PCI\VEN_8086&DEV_8CBA&SUBSYS_85341043&REV_00\3&11583659&0&B0 The drivers for this device are not installed.

The SM Bus Controller is likely a part of the chipset drivers for your system. The Ethernet controller is most likely your Intel Ethernet networking drivers. And the PCI Simple Communications Controller is most likely a part of the Intel Management Engine Interface drivers. Please visit the Asus website and download the latest, Win8.1 compatible version of these drivers for your system.

This is most likely a hardware or an incompatibility problem with your system. As there isn't any evidence of extremely older drivers, incompatibility is less likely than a hardware problem (there are other things possible - but they are even more unlikely).
As such, please start with these free hardware diagnostics: Hardware Diagnostics

Also, to help rule out the other possibilities, please run Driver Verifier according to these instructions: Driver Verifier Settings

Please remove the Logitech Camera software and disconnect the camera from your system. This is a temporary measure to help rule out these older drivers. Once it's done, feel free to reinstall the latest, Win8.1 compatible drivers for this device.

Please remove Speedfan, it's drivers are also older.

Please remove Virtual Clone drive. This is a temporary measure to help rule out these older drivers. Once it's done, feel free to reinstall the latest, Win8.1 compatible drivers for this device.

Interestingly, your Intel ethernet drivers aren't installed, but the Intel ethernet drivers are present in the memory dump (and are older). Please update them to the latest, Win8.1 compatible version. Do you have 2 ethernet ports on your motherboard? Is it possible that one of them may be damaged? Are both connected to the network (if so, please disconnect one and test with that configuration)?

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sat Oct 18 15:43:34.577 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101814-14843-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 4:02:53.306[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe001e248e028, be000000, 100110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001e248e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: [B]4007[/B]
  BIOS Version                  0604
  BIOS Release Date             04/25/2014
  Manufacturer                  ASUS
  Product Name                  All Series
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sat Oct 18 15:43:34.577 2014 (UTC - 4:00)**************************
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
VClone.sys                  Wed Jul 24 11:02:55 2013 (51EFEC9F)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
[/DEL]

asstor64.sys                Mon Jan 27 04:30:34 2014 (52E6273A)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
RTKVHD64.sys                Tue Jul 29 06:32:10 2014 (53D7782A)
igdkmd64.sys                Tue Aug  5 11:47:18 2014 (53E0FC86)
nvvad64v.sys                Thu Sep  4 13:10:48 2014 (54089D18)
nvlddmkm.sys                Sat Sep 13 15:59:50 2014 (5414A236)
NvStreamKms.sys             Thu Oct  2 21:39:09 2014 (542DFE3D)
[/font]

BSOD - hal.dll & ntoskrnl.exe - While Gaming/Heavier Load

ZumbuL

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One