Windows 8 and 8.1 Forums

BSOD error Win8.1 kmode_exception_not_handled (mv91xx.sys)

  1. #1

    Posts : 3
    Windows 8.1

    BSOD error Win8.1 kmode_exception_not_handled (mv91xx.sys)

    I just recently upgraded my self-built pc from Windows 7 to Windows 8.1, and it's been running fine except for an occasional BSOD that seems to be related to the file mv91xx.sys. I went to my Marvell controller in the device manager and tried to update the driver, but Windows comes back saying that the drivers are up to date. Any help would be much appreciated, as I am rather new to this BSOD error debugging.

    Attachment 52711
    Last edited by JTerek88; 18 Oct 2014 at 21:20.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi JTerek88 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    7: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`c67e2408 fffff802`47418cdd nt!KeBugCheckEx
    ffffd000`c67e2410 fffff802`473d88c2 nt! ?? ::FNODOBFM::`string'+0x3bb2d
    ffffd000`c67e2b00 fffff802`473d6334 nt!KiExceptionDispatch+0xc2
    ffffd000`c67e2ce0 fffff800`59712cc2 nt!KiBreakpointTrap+0xf4
    ffffd000`c67e2e70 00000000`00000001 mv91xx+0x30cc2
    ffffd000`c67e2e78 ffffd000`c6dbd180 0x1
    ffffd000`c67e2e80 00000000`00000001 0xffffd000`c6dbd180
    ffffd000`c67e2e88 ffffe000`9e400008 0x1
    ffffd000`c67e2e90 00000000`00000098 0xffffe000`9e400008
    ffffd000`c67e2e98 ffffe000`9e59e8d0 0x98
    ffffd000`c67e2ea0 ffffe000`9e33c401 0xffffe000`9e59e8d0
    ffffd000`c67e2ea8 fffff800`59718582 0xffffe000`9e33c401
    ffffd000`c67e2eb0 00000000`00000100 mv91xx+0x36582
    ffffd000`c67e2eb8 fffff800`59708619 0x100
    ffffd000`c67e2ec0 ffffe000`9e5b04c8 mv91xx+0x26619
    ffffd000`c67e2ec8 00000000`00000001 0xffffe000`9e5b04c8
    ffffd000`c67e2ed0 ffffe000`9e59e8d0 0x1
    ffffd000`c67e2ed8 ffffe000`9e59f0a0 0xffffe000`9e59e8d0
    ffffd000`c67e2ee0 00001d40`ebfa76ea 0xffffe000`9e59f0a0
    ffffd000`c67e2ee8 fffff800`596e3dd7 0x00001d40`ebfa76ea
    ffffd000`c67e2ef0 ffffe000`9e33c401 mv91xx+0x1dd7
    ffffd000`c67e2ef8 ffffe000`9e59e8d0 0xffffe000`9e33c401
    ffffd000`c67e2f00 ffffe000`9e400008 0xffffe000`9e59e8d0
    ffffd000`c67e2f08 00000000`ffffffff 0xffffe000`9e400008
    ffffd000`c67e2f10 ffffe000`9e33c340 0xffffffff
    ffffd000`c67e2f18 fffff800`5977307c 0xffffe000`9e33c340
    ffffd000`c67e2f20 fffff802`473520e3 SCSIPORT!ScsiPortInterrupt+0x34
    ffffd000`c67e2f50 fffff802`473cdd4a nt!KiCallInterruptServiceRoutine+0xa3
    ffffd000`c67e2f90 fffff802`473cda5b nt!KiScanInterruptObjectList+0x13a
    ffffd000`c67d4890 00000000`00000000 nt!KiChainedDispatch+0xfb
    Let's check the driver date of the Marvell Controller -

    7: kd> lmvm mv91xx
    start             end                 module name
    fffff800`596e2000 fffff800`5976e000   mv91xx   T (no symbols)           
        Loaded symbol image file: mv91xx.sys
        Image path: \SystemRoot\System32\drivers\mv91xx.sys
        Image name: mv91xx.sys
        Timestamp:        Thu Jul 01 07:25:14 2010 (4C2BF582)
        CheckSum:         00054DFC
        ImageSize:        0008C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    As we can see that it dates back to the year 2010 and most likely is not compatible with Windows 8.1 . You would need to go to the Support page of your motherboard manufacturer, enter the model of your motherboard and download the latest Windows 8.1 compatible drivers for your Marvell Controller.

    If no drivers are found then see if you can find any over this support page - Marvell - Support - Driver Downloads

    If all this fails, I must advise you to revert back to Windows 7 for compatibility. But, that is your choice

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1

    blueelvis, Thank you for the feedback! I did see a SATA 6Gb/s ISO on the motherboard manufacturer's website that was dated to 2011 (I believe that was the latest date I saw). I had installed a non-ISO driver for the SATA 6Gb/s chipset, and it contained the suspect file. I am suspecting that what I installed was the normal software driver, and that what needs updated is the chipset firmware. I will play around with it in the next few days and let you know what I figure out.

    Also, I didn't look at Marvell's driver page either, so I will definitely try that as well. My one question for you is that when you analyzed the dump file up above, did it list all of the BSOD's that have happened recently? I was wondering if the same file was the culprit for all of them. The BSOD's that I have been present for have all listed the mv91xx.sys file, but there has been times where I've left the computer on and have come back to see that it rebooted itself. I can only imagine that it was a BSOD that occurred while I was not there, and so I could not confirm that it was caused by the same mv91xx.sys file. In any event, thank you again for your help!
      My System SpecsSystem Spec

  4. #4

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi JTerek88 ^_^,

    Yes, the dump files blamed the Marvell Controller.
    You need to update the Chipset drivers as well. If there is no version compatible, I think that you might need to downgrade to Windows 7.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8.1

    So, EVGA pointed me towards an updated driver. I think I figured out how to install it; using the device manager on the control panel, the date on my Marvell 6 Gb/s controller was 7/18/2010. Now, the driver is dated 10/11/2013. I think this might have solved the problem!

    For future reference, if anyone else ever has a similar problem, the link that EVGA gave me was:

    New Driver for Marvel 91xx controller for SATA3 6GB/S - EVGA Forums

    The advice from EVGA support was the following:

    "I was able to find a forum post with other customers who experienced a similar issue here: New Driver for Marvel 91xx controller for SATA3 6GB/S - EVGA Forums There would be a link which will point you to download the Marvell Drivers Version : Other customers have reported that this resolved their issue. I would only recommend downloading the Driver and not the optional BIOS from the site."

    I will now wait to see if I get anymore BSOD's or not. For now, I will mark this thread as solved. Of course, if another BSOD occurs, I will have to change the solved status ha. Thanks again for your help blueelvis!
    Last edited by JTerek88; 24 Oct 2014 at 21:48.
      My System SpecsSystem Spec

  6. #6

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi JTerek88 ^_^,

    Glad to hear that this has fixed your problem ^_^
    In case of any further problems, kindly do not hesitate to post back.

    Oh yea, thanks for posting back with the proper solution. It is much appreciated!

      My System SpecsSystem Spec

BSOD error Win8.1 kmode_exception_not_handled (mv91xx.sys)
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