Windows 8 and 8.1 Forums

Random Crashes

  1. #1

    Posts : 1
    Windows 8.1

    Random Crashes


    My computer has recently been randomly crashing (last 2 days). It could happen when I'm just browsing the web or playing games. It doesn't seem to matter if it's under load or not. Sometimes my computer stays on for 8 hours, sometimes 2 or under 1.

    I used "DM Log Collector": Attachment 52643

    EDIT: I don't get a BSOD, my monitor just goes black and my computer restarts.

    EDIT2: Checked Event Viewer and found this error:

    Event Type: Critical
    Event ID: 41
    Source: Kernel-Power
    Log: System
    Keywords: 0x8000000000000002

    This one has happened 8 times in 24 hours
    Last edited by ecol; 17 Oct 2014 at 04:43.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Ecol & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    **************************Sat Oct  4 07:36:00.434 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100414-9437-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime: 2 days 8:59:54.091
    *** WARNING: Unable to verify timestamp for ffusb2audio.sys
    *** ERROR: Module load completed but symbols could not be loaded for ffusb2audio.sys
    Probably caused by : ffusb2audio.sys ( ffusb2audio+3f56 )
    BugCheck 1000007E, {ffffffffc0000005, fffff8007f25f0ff, ffffd000250fa868, ffffd000250fa070}
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8007f25f0ff, The address that the exception occurred at
    Arg3: ffffd000250fa868, Exception Record Address
    Arg4: ffffd000250fa070, Context Record Address
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  AV_ffusb2audio+3f56
    CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
    MaxSpeed:     3070
    CurrentSpeed: 4009
    Processor may be overclocked!
    Expected Frequency:   3070
    Actual Frequency:     4009
    Overclock Ratio:      1.30586
      BIOS Version                  0303   
      BIOS Release Date             05/25/2010
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    This BSOD was caused by your Focuswrite USB Audio Device. I would suggest you to find an updated set of drivers for this one or if the problems still occur, kindly remove it till the time we are troubleshooting your system.

    Also, it appears that you are overclocking your system which justifies the Event 41 which is related to Kernel Power. I would suggest you to immediately reset your BIOS settings to STOCK settings to clear the Overclock.

    Also, kindly see if there is any BIOS Update for your system. Do note that updating BIOS can be a very unforgiving task as even a minute mistake of failing to flash the BIOS properly would result in your motherboard being bricked or permanently damaged.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

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