Windows 8 and 8.1 Forums


BSOD that apperes suddenly or at startup or just random

  1. #1


    Posts : 3
    Win 8.1 Enterprise x64

    BSOD that apperes suddenly or at startup or just random


    Hi.

    I have BSOD several times and have not find any reason for it with my knowledge, so i hope that you can see what's wrong with my computer.

    Have run the Collector, and have attatch the zipfile.

    I have also run the SF_Diagnostic as well, but that crashed on my compter but the Collector worked perfekt

    Hoping for some help


    Regards
    Pไr
    Last edited by khvorsteh20; 17 Oct 2014 at 04:30.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi khvorsteh20 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis for informative purposes :-
    Code:
    **************************Fri Oct 17 11:59:11.954 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\101714-6250-01.dmp]
     
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
     
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 19:38:24.951
     
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
     
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
     
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : igdkmd64.sys ( igdkmd64+1b41fa )
     
    BugCheck 3B, {c0000094, fffff8016a9f21fa, ffffd00020ad5cc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff8016a9f21fa, Address of the instruction which caused the bugcheck
    Arg3: ffffd00020ad5cc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  WRONG_SYMBOLS
     
    CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
     
    MaxSpeed:     2100
     
    CurrentSpeed: 2694
     
     
    Processor may be overclocked!
    Expected Frequency:   2100
    Actual Frequency:     2694
    Overclock Ratio:      1.28286
     
      BIOS Version                  A08
     
      BIOS Release Date             02/18/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Latitude E7440
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu Oct 16 15:54:40.873 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\101614-6984-01.dmp]
     
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
     
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 3:38:49.707
     
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
     
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
     
    Probably caused by : ntoskrnl.exe ( nt+75f87 )
     
    BugCheck A, {c12c000108, 2, 0, fffff8019a28ef87}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    Arguments: 
    Arg1: 000000c12c000108, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
     bit 0 : value 0 = read operation, 1 = write operation
     bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8019a28ef87, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  WRONG_SYMBOLS
     
    CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
     
    MaxSpeed:     2100
     
    CurrentSpeed: 2694
     
     
    Processor may be overclocked!
    Expected Frequency:   2100
    Actual Frequency:     2694
    Overclock Ratio:      1.28286
     
      BIOS Version                  A08
     
      BIOS Release Date             02/18/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Latitude E7440
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Oct 15 01:32:30.975 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\101514-7343-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 1 days 11:39:27.472
     
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : igdkmd64.sys ( igdkmd64+1b41fa )
     
    BugCheck 3B, {c0000094, fffff801af6ab1fa, ffffd00029d4d790, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff801af6ab1fa, Address of the instruction which caused the bugcheck
    Arg3: ffffd00029d4d790, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  csrss.exe
     
    FAILURE_BUCKET_ID:  0x3B_igdkmd64+1b41fa
     
    CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
     
    MaxSpeed:     2100
     
    CurrentSpeed: 2694
     
     
    Processor may be overclocked!
    Expected Frequency:   2100
    Actual Frequency:     2694
    Overclock Ratio:      1.28286
     
      BIOS Version                  A08
     
      BIOS Release Date             02/18/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Latitude E7440
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Oct 13 13:52:00.968 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\101314-7312-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 7 days 1:22:59.997
     
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : igdkmd64.sys ( igdkmd64+1b41fa )
     
    BugCheck 3B, {c0000094, fffff800100161fa, ffffd00022104cc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff800100161fa, Address of the instruction which caused the bugcheck
    Arg3: ffffd00022104cc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  igfxTray.exe
     
    FAILURE_BUCKET_ID:  0x3B_igdkmd64+1b41fa
     
    CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
     
    MaxSpeed:     2100
     
    CurrentSpeed: 2694
     
     
    Processor may be overclocked!
    Expected Frequency:   2100
    Actual Frequency:     2694
    Overclock Ratio:      1.28286
     
      BIOS Version                  A08
     
      BIOS Release Date             02/18/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Latitude E7440
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Fri Oct  3 15:57:40.996 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100314-8453-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 3 days 4:01:27.229
     
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     
    Probably caused by : igdkmd64.sys ( igdkmd64+1b41fa )
     
    BugCheck 3B, {c0000094, fffff8014446c1fa, ffffd00021f84cc0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff8014446c1fa, Address of the instruction which caused the bugcheck
    Arg3: ffffd00021f84cc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  igfxTray.exe
     
    FAILURE_BUCKET_ID:  0x3B_igdkmd64+1b41fa
     
    CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
     
    MaxSpeed:     2100
     
    CurrentSpeed: 2694
     
     
    Processor may be overclocked!
    Expected Frequency:   2100
    Actual Frequency:     2694
    Overclock Ratio:      1.28286
     
      BIOS Version                  A08
     
      BIOS Release Date             02/18/2014
     
      Manufacturer                  Dell Inc.
     
      Product Name                  Latitude E7440
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    As per the dump files, your system has been overclocked. I would suggest you to reset the BIOS to stock settings immediately.
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Fri Oct 17 11:59:11.954 2014 (UTC + 5:30)**************************
    fsvista.sys                 Tue Mar 18 12:07:07 2008 (47DF6313)
    vfilter.sys                 Fri Dec 17 11:12:25 2010 (4D0AF841)
    prepdrv.sys                 Wed Aug  3 18:26:26 2011 (4E39457A)
    fsbts.sys                   Mon May 14 16:33:07 2012 (4FB0E66B)
    DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
    e1i63x64.sys                Wed Mar 20 13:07:29 2013 (51496739)
    amdkmpfd.sys                Wed May 22 06:35:52 2013 (519C19F0)
    fses.sys                    Wed May 29 13:40:23 2013 (51A5B7EF)
    dump_iaStorAV.sys           Thu Aug  1 05:30:49 2013 (51F9A531)
    iaStorAV.sys                Thu Aug  1 05:30:49 2013 (51F9A531)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
    NETwbw02.sys                Thu Sep 19 13:10:12 2013 (523AAA5C)
    fsdfw.sys                   Mon Oct  7 20:14:04 2013 (5252C8B4)
    wmbclass.sys                Fri Nov  1 14:36:50 2013 (52736F2A)
    dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
    fsgk.sys                    Mon Jun  2 20:10:49 2014 (538C8CF1)
    fshs.sys                    Thu Jun 19 14:58:10 2014 (53A2AD2A)
    fsni64.sys                  Mon Jun 23 14:20:01 2014 (53A7EA39)
    http://www.carrona.org/drivers/driver.php?id=fsvista.sys
    http://www.carrona.org/drivers/driver.php?id=vfilter.sys
    prepdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=fsbts.sys
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
    http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=fses.sys
    dump_iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    http://www.carrona.org/drivers/driver.php?id=fsdfw.sys
    wmbclass.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=fsgk.sys
    http://www.carrona.org/drivers/driver.php?id=fshs.sys
    http://www.carrona.org/drivers/driver.php?id=fsni64.sys

    According to the Dump files, your Intel Graphics drivers have been blamed. I would suggest you to re-install the latest drivers. Furthermore, I have highlighted a driver in RED which is the F-Secure Driver which is extremely outdated and was released for Windows Vista. I would suggest you upgrade to the latest version. If you are still having problems, I would suggest you to remove it completely using this **TOOL** till the time we are troubleshooting.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Win 8.1 Enterprise x64


    Thanks for the quick response !

    I'll look in to this and i'll be back (as the terminator said ) with info of how it went...

    Regards
    Pไr
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by khvorsteh20 View Post
    Thanks for the quick response !

    I'll look in to this and i'll be back (as the terminator said ) with info of how it went...

    Regards
    Pไr
    Oh you mean this one right?


    Sure thing, keep me posted ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Win 8.1 Enterprise x64


    Hi. Not got it for a while... Fingers crossed

    Big thanks !
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by khvorsteh20 View Post
    Hi. Not got it for a while... Fingers crossed

    Big thanks !
    Glad to hear that the issue has been resolved ^_^
      My System SpecsSystem Spec

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