Solved BSOD that apperes suddenly or at startup or just random

khvorsteh20

New Member
Messages
3
Hi.

I have BSOD several times and have not find any reason for it with my knowledge, so i hope that you can see what's wrong with my computer.

Have run the Collector, and have attatch the zipfile.

I have also run the SF_Diagnostic as well, but that crashed on my compter :think: but the Collector worked perfekt :)

Hoping for some help :D


Regards
Pär
 
Last edited:

My Computer

System One

  • OS
    Win 8.1 Enterprise x64
Hi khvorsteh20 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis for informative purposes :-
Code:
**************************Fri Oct 17 11:59:11.954 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101714-6250-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 19:38:24.951
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
*** WARNING: Unable to verify timestamp for igdkmd64.sys
 
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 
Probably caused by : igdkmd64.sys ( igdkmd64+1b41fa )
 
BugCheck 3B, {c0000094, fffff8016a9f21fa, ffffd00020ad5cc0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
Arguments: 
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff8016a9f21fa, Address of the instruction which caused the bugcheck
Arg3: ffffd00020ad5cc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
 
MaxSpeed:     2100
 
CurrentSpeed: 2694
 
 
[COLOR=#FF0000][U][B]Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      1.28286
[/B][/U][/COLOR] 
  BIOS Version                  A08
 
  BIOS Release Date             02/18/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  Latitude E7440
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Oct 16 15:54:40.873 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101614-6984-01.dmp]
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 3:38:49.707
 
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
 
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
 
Probably caused by : ntoskrnl.exe ( nt+75f87 )
 
BugCheck A, {c12c000108, 2, 0, fffff8019a28ef87}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
 
Arguments: 
Arg1: 000000c12c000108, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
 bit 0 : value 0 = read operation, 1 = write operation
 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8019a28ef87, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
 
CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
 
MaxSpeed:     2100
 
CurrentSpeed: 2694
 
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      1.28286
 
  BIOS Version                  A08
 
  BIOS Release Date             02/18/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  Latitude E7440
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct 15 01:32:30.975 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101514-7343-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 1 days 11:39:27.472
 
*** WARNING: Unable to verify timestamp for igdkmd64.sys
 
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 
Probably caused by : igdkmd64.sys ( igdkmd64+1b41fa )
 
BugCheck 3B, {c0000094, fffff801af6ab1fa, ffffd00029d4d790, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
Arguments: 
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff801af6ab1fa, Address of the instruction which caused the bugcheck
Arg3: ffffd00029d4d790, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  csrss.exe
 
FAILURE_BUCKET_ID:  0x3B_igdkmd64+1b41fa
 
CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
 
MaxSpeed:     2100
 
CurrentSpeed: 2694
 
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      1.28286
 
  BIOS Version                  A08
 
  BIOS Release Date             02/18/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  Latitude E7440
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 13 13:52:00.968 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101314-7312-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 7 days 1:22:59.997
 
*** WARNING: Unable to verify timestamp for igdkmd64.sys
 
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 
Probably caused by : igdkmd64.sys ( igdkmd64+1b41fa )
 
BugCheck 3B, {c0000094, fffff800100161fa, ffffd00022104cc0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
Arguments: 
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff800100161fa, Address of the instruction which caused the bugcheck
Arg3: ffffd00022104cc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  igfxTray.exe
 
FAILURE_BUCKET_ID:  0x3B_igdkmd64+1b41fa
 
CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
 
MaxSpeed:     2100
 
CurrentSpeed: 2694
 
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      1.28286
 
  BIOS Version                  A08
 
  BIOS Release Date             02/18/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  Latitude E7440
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Oct  3 15:57:40.996 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\100314-8453-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 3 days 4:01:27.229
 
*** WARNING: Unable to verify timestamp for igdkmd64.sys
 
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 
Probably caused by : igdkmd64.sys ( igdkmd64+1b41fa )
 
BugCheck 3B, {c0000094, fffff8014446c1fa, ffffd00021f84cc0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
Arguments: 
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff8014446c1fa, Address of the instruction which caused the bugcheck
Arg3: ffffd00021f84cc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  igfxTray.exe
 
FAILURE_BUCKET_ID:  0x3B_igdkmd64+1b41fa
 
CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
 
MaxSpeed:     2100
 
CurrentSpeed: 2694
 
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      1.28286
 
  BIOS Version                  A08
 
  BIOS Release Date             02/18/2014
 
  Manufacturer                  Dell Inc.
 
  Product Name                  Latitude E7440
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
As per the dump files, your system has been overclocked. I would suggest you to reset the BIOS to stock settings immediately.
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Fri Oct 17 11:59:11.954 2014 (UTC + 5:30)**************************
[U][B][COLOR=#FF0000]fsvista.sys                 Tue Mar 18 12:07:07 2008 (47DF6313)
[/COLOR]vfilter.sys                 Fri Dec 17 11:12:25 2010 (4D0AF841)
prepdrv.sys                 Wed Aug  3 18:26:26 2011 (4E39457A)
fsbts.sys                   Mon May 14 16:33:07 2012 (4FB0E66B)
DellRbtn.sys                Sat Aug  4 03:02:54 2012 (501C4386)
[/B][/U]e1i63x64.sys                Wed Mar 20 13:07:29 2013 (51496739)
amdkmpfd.sys                Wed May 22 06:35:52 2013 (519C19F0)
fses.sys                    Wed May 29 13:40:23 2013 (51A5B7EF)
dump_iaStorAV.sys           Thu Aug  1 05:30:49 2013 (51F9A531)
iaStorAV.sys                Thu Aug  1 05:30:49 2013 (51F9A531)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
NETwbw02.sys                Thu Sep 19 13:10:12 2013 (523AAA5C)
fsdfw.sys                   Mon Oct  7 20:14:04 2013 (5252C8B4)
wmbclass.sys                Fri Nov  1 14:36:50 2013 (52736F2A)
dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
fsgk.sys                    Mon Jun  2 20:10:49 2014 (538C8CF1)
fshs.sys                    Thu Jun 19 14:58:10 2014 (53A2AD2A)
fsni64.sys                  Mon Jun 23 14:20:01 2014 (53A7EA39)
http://www.carrona.org/drivers/driver.php?id=fsvista.sys
http://www.carrona.org/drivers/driver.php?id=vfilter.sys
prepdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=fsbts.sys
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=fses.sys
dump_iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
http://www.carrona.org/drivers/driver.php?id=fsdfw.sys
wmbclass.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=fsgk.sys
http://www.carrona.org/drivers/driver.php?id=fshs.sys
http://www.carrona.org/drivers/driver.php?id=fsni64.sys

According to the Dump files, your Intel Graphics drivers have been blamed. I would suggest you to re-install the latest drivers. Furthermore, I have highlighted a driver in RED which is the F-Secure Driver which is extremely outdated and was released for Windows Vista. I would suggest you upgrade to the latest version. If you are still having problems, I would suggest you to remove it completely using this **TOOL** till the time we are troubleshooting.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Thanks for the quick response !

I'll look in to this and i'll be back (as the terminator said ;) ) with info of how it went...

Regards
Pär
 

My Computer

System One

  • OS
    Win 8.1 Enterprise x64
Thanks for the quick response !

I'll look in to this and i'll be back (as the terminator said ;) ) with info of how it went...

Regards
Pär

Oh you mean this one right?
terminator-ill-be-back-social-media-lesson.gif


Sure thing, keep me posted ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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