Windows 8 and 8.1 Forums

Bsod - irql_not_less_or_equal

  1. #1

    Posts : 86
    Windows 8 Home Premium

    Bsod - irql_not_less_or_equal

    Hello, i'm using a new Windows 8.1 Home Premium Acer Desktop. I got it a few weeks ago, and about every week I have another BSOD. I'm getting tired of constantly loosing work because of this. I just had another one about 10 minutes ago. All of the BSOD say "IRQL_NOT_LESS_OR_EQUAL". I used a tool called Blue Screen View and I have posted what it said about the BSOD below.

    Crash List

    Created by using BlueScreenView

    Dump File 101514-10656-01.dmp
    Crash Time 10/15/2014 9:39:06 AM
    Bug Check String IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code 0x0000000a
    Parameter 1 ffffc000`daaea868
    Parameter 2 00000000`00000002
    Parameter 3 00000000`00000001
    Parameter 4 fffff803`472e9167
    Caused By Driver ntoskrnl.exe
    Caused By Address ntoskrnl.exe+14f1a0
    File Description NT Kernel & System
    Product Name Microsoft® Windows® Operating System
    Company Microsoft Corporation
    File Version 6.3.9600.17328 (winblue_r3.140827-1500)
    Processor x64
    Crash Address ntoskrnl.exe+14f1a0
    Stack Address 1
    Stack Address 2
    Stack Address 3
    Computer Name
    Full Path C:\Windows\Minidump\101514-10656-01.dmp
    Processors Count 4
    Major Version 15
    Minor Version 9600
    Dump File Size 285,008
    Dump File Time 10/15/2014 9:39:42 AM

    I'd appreciate any help with solving my issue. Other info below:

    Programs I use on computer:
    Windows Defender
    MalwareBytes Pro
    Driver Booster
    Those are some programs you may need to know about.
    Also, I cannot run a chkdsk /f on my computer. When it reboots to run the chkdsk, it gets stuck at the same point every time. I have tried sfc /scannow, and DISM. It fixes errors, then I try to run chkdsk again and it still gets stuck. Maybe the two problems are related.

      My System SpecsSystem Spec

  2. #2

    Posts : 86
    Windows 8 Home Premium


    Here is the official "SF Debug Tool" report that was in the sticky.
      My System SpecsSystem Spec

  3. #3

    Posts : 86
    Windows 8 Home Premium

      My System SpecsSystem Spec

  4. #4

    Posts : 86
    Windows 8 Home Premium

    Still waiting
      My System SpecsSystem Spec

  5. #5

    Posts : 86
    Windows 8 Home Premium

      My System SpecsSystem Spec

  6. #6

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Windows8Home ^_^,

    I am sorry for replying late as this thread did not come in 0 posts. In case you feel that your thread is not getting an answer or it is very urgent, please do not hesitate to PM me or other analysts. You could also post in this thread below -
    Have you been waiting for a response?

    Now, I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    0: kd> k
    Child-SP          RetAddr           Call Site
    ffffd001`134d38f8 fffff803`473ddce9 nt!KeBugCheckEx
    ffffd001`134d3900 fffff803`473dc53a nt!KiBugCheckDispatch+0x69
    ffffd001`134d3a40 fffff803`472e9167 nt!KiPageFault+0x23a
    ffffd001`134d3bd0 fffff800`c586b103 nt!KeWaitForSingleObject+0x137
    ffffd001`134d3c60 ffffc000`daaea868 GUBootStartup+0x1103
    ffffd001`134d3c68 fffff800`00000000 0xffffc000`daaea868
    ffffd001`134d3c70 ffffe001`68178500 0xfffff800`00000000
    ffffd001`134d3c78 fffff800`00000000 0xffffe001`68178500
    ffffd001`134d3c80 00000000`00000000 0xfffff800`00000000
    As we can see from the stack, your GlarySoft Utilities driver is causing the problem. I would suggest you to uninstall this program immediately and then check for stability issues.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  7. #7

    Posts : 86
    Windows 8 Home Premium

    Thanks a ton for your help blueelvis. The thing is, I do not have GlarySoft Utilities installed on my computer. I did use a portable version of it on a USB drive once though. Just to do a quick tuneup with the utilities without going through the trouble of installing it. It seems it left a driver behind that was not removed. Could you help me manually remove it? Until then, I will give it a go myself.
      My System SpecsSystem Spec

  8. #8

    Posts : 86
    Windows 8 Home Premium

    I gave it a try, was unable to figure it out. I tried looking in the Device Manager, Msconfig, and Task Manager but was unsuccessful. Whenever you get a chance you can walk me through it. Thanks.
      My System SpecsSystem Spec

  9. #9

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Windows8Home ^_^,

    -Download the AutoRuns software from this **LINK**.

    -Run it as Administrator bu right clicking on it and then Clicking "Run As Administrator".

    -Once it is opened, a list would be generated of the Registry Entries which run at startup. Search for any entries which you could find for the GlarySoft Utilites or the "GUBootStartup.sys".

    -Once, you find them uncheck the checkmark in front of the entries. Make sure you do this for all of the entries which you find for the above criteria.

    -Restart the system

    -Once the system is rebooted, do a system wide manual search for the driver "GUBootStartup.sys" and then rename the driver to "GUBootStartup.s-s". You would be given a warning, don't worry about it. Once this is done, reboot your machine.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  10. #10

    Posts : 86
    Windows 8 Home Premium

    Okay, I finished all the steps. I found "GUBootStartup" using Autoruns and disabled it. Then I found the "GUBootStartup.sys", and renamed it. It then deleted itself.

    I will see if I still have the BSOD. It would happen randomly about once a week or so. I'll tell you if it happens again.

    Thanks a ton!
      My System SpecsSystem Spec

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