Seemingly Random ntfs.sys BSODs

Pete993 · Oct 15, 2014

Hello there. So I've been running into this problem for a while, and I'm not sure what to do about it. I built this PC in December of 2013, and it's been giving me some issues since built it, but the most recent problem is an ntfs.sys blue screen that pops up every so often. The most recent occurrence of this seemed to be while I was on a Skype call and using Google Chrome. However, that doesn't always trigger it. In fact, I haven't yet figured out a way to reproduce the problem consistently. I've tried various kinds of stress testing of the CPU, RAM, and GPU, all of which turn up no problems. I found that this BSOD error popped up significantly more often however while I was running a program designed to use a webcam as a security camera whenever it detects movement while the computer is locked. I uninstalled that program. I've also run chkdsk several times on all the internal drives to see if any of them are failing, and none of them show any errors.

Other issues I've run into with this computer are: I use an SSD for the boot drive, and I've had to have it replaced under warranty due to an issue where the computer would act as though I've unplugged the drive while the computer was running. That issue hasn't come up again since I've done that. Also, tabs on Google Chrome keep crashing for no apparent reason, even though I know it hasn't run out of memory. The machine has 16GB.

Please let me know if I've forgotten anything or if you need more information.

blueelvis · Oct 15, 2014

Hi Pete993 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Wed Oct 15 08:02:55.687 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101414-43468-01.dmp]
 
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 3 days 22:29:01.405
 
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 
Probably caused by : Ntfs.sys ( Ntfs+c114b )
 
BugCheck 24, {b500190637, ffffd00071787658, ffffd00071786e60, fffff80193b0114b}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL]
 
Arguments: 
Arg1: 000000b500190637
Arg2: ffffd00071787658
Arg3: ffffd00071786e60
Arg4: fffff80193b0114b
PROCESS_NAME:  System
 
BUGCHECK_STR:  0x24
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  0x24_Ntfs+c114b
 
  BIOS Version                  1903
 
  BIOS Release Date             07/11/2013
 
  Manufacturer                  To be filled by O.E.M.
 
  Product Name                  To be filled by O.E.M.
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 11 09:33:13.336 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101014-38531-01.dmp]
 
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 2 days 2:52:17.069
 
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 
Probably caused by : Ntfs.sys ( Ntfs+c114b )
 
BugCheck 24, {b500190637, ffffd0002337a658, ffffd00023379e60, fffff8019cd7214b}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL]
 
Arguments: 
Arg1: 000000b500190637
Arg2: ffffd0002337a658
Arg3: ffffd00023379e60
Arg4: fffff8019cd7214b
PROCESS_NAME:  System
 
BUGCHECK_STR:  0x24
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  0x24_Ntfs+c114b
 
  BIOS Version                  1903
 
  BIOS Release Date             07/11/2013
 
  Manufacturer                  To be filled by O.E.M.
 
  Product Name                  To be filled by O.E.M.
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system :-

Code:

**************************Wed Oct 15 08:02:55.687 2014 (UTC + 5:30)**************************
[COLOR=#ff0000][U][B]AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
[/B][/U][/COLOR][U][B]afcdp.sys                   Wed Jul 20 20:16:03 2011 (4E26EA2B)
[/B][/U][COLOR=#ff0000][U][B]ASUSFILTER.sys              Tue Sep 20 21:16:33 2011 (4E78B559)
AiChargerPlus.sys           Thu Apr 19 06:47:35 2012 (4F8F67AF)
[/B][/U][/COLOR]GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
Rt630x64.sys                Tue Jun 12 19:07:53 2012 (4FD74631)
[U][B]amd_sata.sys                Tue Jun 12 19:54:37 2012 (4FD75125)
amd_xata.sys                Tue Jun 12 19:54:45 2012 (4FD7512D)
[/B][/U]RTKVHD64.sys                Tue Aug  7 16:19:39 2012 (5020F2C3)
[COLOR=#ff0000][U][B]AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
[/B][/U][/COLOR]rtwlane.sys                 Thu Aug 23 18:46:07 2012 (50362D17)
lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
tib_mounter.sys             Thu Dec 27 18:55:05 2012 (50DC4C31)
snapman.sys                 Wed Jan 16 19:14:06 2013 (50F6AEA6)
fltsrv.sys                  Fri Mar  1 19:23:39 2013 (5130B2E3)
tib.sys                     Wed Mar 20 14:30:38 2013 (51497AB6)
hcw72ADFilter.sys           Fri Mar 29 22:32:50 2013 (5155C93A)
hcw72ATV.sys                Fri Mar 29 22:34:11 2013 (5155C98B)
hcw72DTV.sys                Fri Mar 29 22:36:03 2013 (5155C9FB)
asmtxhci.sys                Mon Jun 24 22:46:27 2013 (51C87EEB)
asmthub3.sys                Mon Jun 24 22:46:39 2013 (51C87EF7)
exfat.SYS                   Thu Aug 22 17:10:18 2013 (5215F8A2)
SmartDefragDriver.sys       Mon Dec 23 15:35:52 2013 (52B80B00)
[COLOR=#0000ff][U][B]AODDriver2.sys              Tue Feb 11 16:36:52 2014 (52FA044C)
[/B][/U][/COLOR]AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
LHidEqd.Sys                 Wed Mar 19 05:50:53 2014 (5328E2E5)
LEqdUsb.Sys                 Wed Mar 19 05:50:55 2014 (5328E2E7)
LMouFilt.Sys                Wed Mar 19 05:51:03 2014 (5328E2EF)
LHidFilt.Sys                Wed Mar 19 05:51:03 2014 (5328E2EF)
atikmpag.sys                Fri Apr 18 06:37:07 2014 (53507ABB)
atikmdag.sys                Fri Apr 18 07:43:16 2014 (53508A3C)
CorsairVBusDriver.sys       Thu Aug 28 20:44:50 2014 (53FF476A)
CorsairVHidDriver.sys       Thu Aug 28 20:44:52 2014 (53FF476C)

Pete993 · Oct 15, 2014

blueelvis said:
Hi Pete993 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Wed Oct 15 08:02:55.687 2014 (UTC + 5:30)************************** Loading Dump File [C:\SysnativeBSODApps\101414-43468-01.dmp] Windows 8 Kernel Version 9600 MP (6 procs) Free x64 Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018 System Uptime: 3 days 22:29:01.405 *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys Probably caused by : Ntfs.sys ( Ntfs+c114b ) BugCheck 24, {b500190637, ffffd00071787658, ffffd00071786e60, fffff80193b0114b} BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL] Arguments: Arg1: 000000b500190637 Arg2: ffffd00071787658 Arg3: ffffd00071786e60 Arg4: fffff80193b0114b PROCESS_NAME: System BUGCHECK_STR: 0x24 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT FAILURE_BUCKET_ID: 0x24_Ntfs+c114b BIOS Version 1903 BIOS Release Date 07/11/2013 Manufacturer To be filled by O.E.M. Product Name To be filled by O.E.M. ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Sat Oct 11 09:33:13.336 2014 (UTC + 5:30)************************** Loading Dump File [C:\SysnativeBSODApps\101014-38531-01.dmp] Windows 8 Kernel Version 9600 MP (6 procs) Free x64 Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018 System Uptime: 2 days 2:52:17.069 *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys Probably caused by : Ntfs.sys ( Ntfs+c114b ) BugCheck 24, {b500190637, ffffd0002337a658, ffffd00023379e60, fffff8019cd7214b} BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL] Arguments: Arg1: 000000b500190637 Arg2: ffffd0002337a658 Arg3: ffffd00023379e60 Arg4: fffff8019cd7214b PROCESS_NAME: System BUGCHECK_STR: 0x24 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT FAILURE_BUCKET_ID: 0x24_Ntfs+c114b BIOS Version 1903 BIOS Release Date 07/11/2013 Manufacturer To be filled by O.E.M. Product Name To be filled by O.E.M. ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system :-

Code:

**************************Wed Oct 15 08:02:55.687 2014 (UTC + 5:30)************************** [COLOR=#ff0000][U][B]AsUpIO.sys Tue Aug 3 08:17:59 2010 (4C57835F) [/B][/U][/COLOR][U][B]afcdp.sys Wed Jul 20 20:16:03 2011 (4E26EA2B) [/B][/U][COLOR=#ff0000][U][B]ASUSFILTER.sys Tue Sep 20 21:16:33 2011 (4E78B559) AiChargerPlus.sys Thu Apr 19 06:47:35 2012 (4F8F67AF) [/B][/U][/COLOR]GEARAspiWDM.sys Fri May 4 01:26:17 2012 (4FA2E2E1) Rt630x64.sys Tue Jun 12 19:07:53 2012 (4FD74631) [U][B]amd_sata.sys Tue Jun 12 19:54:37 2012 (4FD75125) amd_xata.sys Tue Jun 12 19:54:45 2012 (4FD7512D) [/B][/U]RTKVHD64.sys Tue Aug 7 16:19:39 2012 (5020F2C3) [COLOR=#ff0000][U][B]AsIO.sys Wed Aug 22 15:24:47 2012 (5034AC67) [/B][/U][/COLOR]rtwlane.sys Thu Aug 23 18:46:07 2012 (50362D17) lvrs64.sys Tue Oct 23 07:41:24 2012 (5085FCCC) lvuvc64.sys Tue Oct 23 07:42:08 2012 (5085FCF8) tib_mounter.sys Thu Dec 27 18:55:05 2012 (50DC4C31) snapman.sys Wed Jan 16 19:14:06 2013 (50F6AEA6) fltsrv.sys Fri Mar 1 19:23:39 2013 (5130B2E3) tib.sys Wed Mar 20 14:30:38 2013 (51497AB6) hcw72ADFilter.sys Fri Mar 29 22:32:50 2013 (5155C93A) hcw72ATV.sys Fri Mar 29 22:34:11 2013 (5155C98B) hcw72DTV.sys Fri Mar 29 22:36:03 2013 (5155C9FB) asmtxhci.sys Mon Jun 24 22:46:27 2013 (51C87EEB) asmthub3.sys Mon Jun 24 22:46:39 2013 (51C87EF7) exfat.SYS Thu Aug 22 17:10:18 2013 (5215F8A2) SmartDefragDriver.sys Mon Dec 23 15:35:52 2013 (52B80B00) [COLOR=#0000ff][U][B]AODDriver2.sys Tue Feb 11 16:36:52 2014 (52FA044C) [/B][/U][/COLOR]AMDACPKSL.SYS Wed Mar 12 05:19:44 2014 (531FA118) AtihdWB6.sys Wed Mar 12 05:20:02 2014 (531FA12A) LHidEqd.Sys Wed Mar 19 05:50:53 2014 (5328E2E5) LEqdUsb.Sys Wed Mar 19 05:50:55 2014 (5328E2E7) LMouFilt.Sys Wed Mar 19 05:51:03 2014 (5328E2EF) LHidFilt.Sys Wed Mar 19 05:51:03 2014 (5328E2EF) atikmpag.sys Fri Apr 18 06:37:07 2014 (53507ABB) atikmdag.sys Fri Apr 18 07:43:16 2014 (53508A3C) CorsairVBusDriver.sys Thu Aug 28 20:44:50 2014 (53FF476A) CorsairVHidDriver.sys Thu Aug 28 20:44:52 2014 (53FF476C)

http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=afcdp.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=tib.sys
http://www.carrona.org/drivers/driver.php?id=hcw72ADFilter.sys
http://www.carrona.org/drivers/driver.php?id=hcw72ATV.sys
http://www.carrona.org/drivers/driver.php?id=hcw72DTV.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=exfat.SYS
http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
CorsairVBusDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
CorsairVHidDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

I have highlighted some drivers in RED which are part of the ASUS Bloatware and are known to cause issues. I would suggest you to remove any ASUS Software installed on the system and then making sure that these files are not present anywhere on the system by doing a manual system wide file search.

I have also highlighted a driver in BLUE which is also known to cause issues. I suggest you to remove it using the information provided in the link related to that driver.

Update the chipset drivers for your system. Make sure you update the AMD SATA & XATA drivers as well. Furthermore, make sure that your Acronis Software is up to date and so is the firmware of the SSD which you are using.

In case the problem is still not solved, I would suggest you to turn on Driver Verifier using this **GUIDE** and let it crash for few times. After this, re-run the SF Diagnostic ZIP File and then upload it with your next post.

Let me know how it goes ^_^

Thank you for the advice, blueelvis. I've removed the ASUS AI Suite, which included some utilities related to the driver's you described. I also manually removed all instances of the drivers from my system that you highlighted in red and blue. I have checked the firmware for the SSD, and it says it is up to date. The Acronis software is a hard drive imaging utility that I don't actually use, but I've updated it anyway. I've also updated the BIOS to the latest version from the ASUS site. However, I'm not certain how to update the chipset drivers or the AMD SATA & XATA drivers. More specifically, I can't seem to find anything relating to them online. The motherboard is an ASUS M5A97 R2.0, which seems to use the AMD 970/SB950 chipset. The BIOS revision I updated to was 2501 from 1903. Also, the AMD SATA drivers seem to be version 1.3.1.41.

Finally, I'm familiar with the Driver Verifier, and it will indeed be my next step. However, as I said, this issue doesn't seem to be something I can reproduce on demand. It sometimes will be several days before another crash occurs. Unless you can think of any way to attempt to stress test it to find whether the issue is resolved, I will just wait until it comes up again before trying this step. Thank you again for your help.

blueelvis · Oct 16, 2014

Sure thing.

Let me know how it goes ^_^

Seemingly Random ntfs.sys BSODs

Pete993

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One

Pete993

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One