Windows 8 and 8.1 Forums


Laptop Crashes After Waking Up From Sleep

  1. #1


    Dhaka
    Posts : 26
    Windows 8.1 Pro 64-bit 9600

    Laptop Crashes After Waking Up From Sleep


    I own a HP Probook 450 G1.Often when my laptop goes to sleep(automatically or manually) it just crashes. Sometimes it crashes after waking up or sometimes I can't even wake it up(The lock screen shows up then it asks for the user account's password and then the blue screen comes up and crashes)

    Note : You can see my specs below for more information

    Attachment 52507

    Attachment 52508
    Last edited by SirDarknight; 14 Oct 2014 at 23:16. Reason: Forgot to mention laptop model

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi SirDarkKnight & Welcome to the forums ^_^,

    Unfortunately, the ZIP file uploaded by you does not contain any dump files for us to analyse. We would be needing the Dump files to analyse on what is happening with your system. Kindly ZIP up the dump files at the location : "C:\Windows\Minidumps\"

    You might need to copy them to some other folder before you could ZIP them up due to permission reasons.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Dhaka
    Posts : 26
    Windows 8.1 Pro 64-bit 9600


    Unfortunately the folder's empty. What do I do now?
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by SirDarknight View Post
    Unfortunately the folder's empty. What do I do now?
    See if you can find a Large Memory Dump file in the path "C:\Windows\Memory.DMP". If you can find this file, ZIP it up and then upload it using a File hoster like Mediafire, OneDrive etc.

    Also, do a system wide manual search for the term - "*.dmp" in your C: Directory and see if you see any dump files or not.


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Dhaka
    Posts : 26
    Windows 8.1 Pro 64-bit 9600


    Still nothing
      My System SpecsSystem Spec

  6. #6


    Dhaka
    Posts : 26
    Windows 8.1 Pro 64-bit 9600


    Got it :
    Attachment 52712

    I also got the MEMORY.DMP but it's huge(4.22 GB)
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi SirDarknight ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Sat Oct 18 16:36:23.087 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\101814-20343-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 0:43:10.781
     
    *** WARNING: Unable to verify timestamp for NETwbw02.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for NETwbw02.sys
     
    Probably caused by : NETwbw02.sys ( NETwbw02+eba0 )
     
    BugCheck 133, {0, 501, 500, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
     
    Arguments: 
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
     component can usually be identified with a stack trace.
    Arg2: 0000000000000501, The DPC time count (in ticks).
    Arg3: 0000000000000500, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x133_DPC_NETwbw02+eba0
     
    CPUID:        "Intel(R) Core(TM) i3-4100M CPU @ 2.50GHz"
     
    MaxSpeed:     2500
     
    CurrentSpeed: 2494
     
      BIOS Version                  L74 Ver. 01.09
     
      BIOS Release Date             04/29/2014
     
      Manufacturer                  Hewlett-Packard
     
      Product Name                  HP ProBook 450 G1
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Sat Oct 18 16:36:23.087 2014 (UTC + 5:30)**************************
    PxHlpa64.sys                  Mon Oct 17 19:59:34 2011 (4E9C3BCE)
    TuneUpUtilitiesDriver64.sys   Fri May 25 15:58:19 2012 (4FBF5EC3)
    WirelessButtonDriver64.sys    Thu Aug 30 08:41:29 2012 (503ED9E1)
    dump_iaStorA.sys              Thu Jul 25 00:58:22 2013 (51F02AD6)
    iaStorA.sys                   Thu Jul 25 00:58:22 2013 (51F02AD6)
    intelppm.sys                  Thu Aug 22 14:16:35 2013 (5215CFEB)
    SynTP.sys                     Sat Oct 26 07:08:47 2013 (526B1D27)
    btmaux.sys                    Wed Mar 26 13:45:03 2014 (53328C87)
    btmhsf.sys                    Tue Apr 22 13:16:28 2014 (53561E54)
    HpqKbFiltr64.sys              Sat Apr 26 02:11:52 2014 (535AC890)
    hssdrv6.sys                   Sat May 17 08:04:57 2014 (5376CAD1)
    ibtusb.sys                    Fri Jun  6 06:27:40 2014 (53911204)
    idmwfp.sys                    Mon Jun  9 04:10:54 2014 (5394E676)
    iwdbus.sys                    Wed Jun 18 03:24:22 2014 (53A0B90E)
    aswHwid.sys                   Thu Jun 26 17:01:26 2014 (53AC048E)
    aswMonFlt.sys                 Thu Jun 26 17:02:51 2014 (53AC04E3)
    aswRdr2.sys                   Thu Jun 26 17:03:28 2014 (53AC0508)
    aswKbd.sys                    Thu Jun 26 17:04:01 2014 (53AC0529)
    aswSnx.sys                    Thu Jun 26 17:04:44 2014 (53AC0554)
    aswRvrt.sys                   Thu Jun 26 17:05:39 2014 (53AC058B)
    aswVmm.sys                    Thu Jun 26 17:05:49 2014 (53AC0595)
    aswNdisFlt.sys                Thu Jun 26 17:06:26 2014 (53AC05BA)
    aswStm.sys                    Thu Jun 26 17:17:09 2014 (53AC083D)
    aswSP.sys                     Wed Jul  2 23:08:12 2014 (53B44384)
    NETwbw02.sys                  Tue Jul 22 15:59:40 2014 (53CE3D14)
    igdkmd64.sys                  Tue Aug  5 21:17:18 2014 (53E0FC86)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    HpqKbFiltr64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

    The Dump file blames the Network Adapter driver but since it is the latest driver, I won't be surprised if this whole problem is being caused by Avast Antivirus.
    I would suggest you to remove Avast Antivirus using this **TOOL**.

    Let me know how it goes ^_^
    Last edited by blueelvis; 19 Oct 2014 at 01:09.
      My System SpecsSystem Spec

  8. #8


    Dhaka
    Posts : 26
    Windows 8.1 Pro 64-bit 9600


    Thanks a lot for your hard-work. Can you tell me another thing, why it doesn't happen always? I mean how do I make the crash happen? Just putting the laptop in sleep mode doesn't cause the crash.
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by SirDarknight View Post
    Thanks a lot for your hard-work. Can you tell me another thing, why it doesn't happen always? I mean how do I make the crash happen? Just putting the laptop in sleep mode doesn't cause the crash.
    Hi SirDarknight ^_^,

    You are welcome. The crashes occur only when there is a conflict. You encountered the DPC_WATCHDOG_VIOLATION. The Windows Operating System keeps a check on the drivers about their number of ticks (Basically time taken) they are taking to have a job done. Sometimes, it happens that the main driver which in this case is your Intel Network Adapter is being used by the Avast Antivirus. Avast performed such an operation like an Update Request which took longer than the set number of ticks (500 in this case) and hence the Networking Driver was flagged by the Windows Operating System. I have highlighted the two arguments in my previous post which you could take a look at which helped me in this analysis. In case of any further doubts, don't hesitate to ask ^_^.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  10. #10


    Dhaka
    Posts : 26
    Windows 8.1 Pro 64-bit 9600


    Man you're a life saver.Thanks a lot for spending your precious time for me.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Laptop Crashes After Waking Up From Sleep
Related Threads
BSOD while waking laptop from sleep in BSOD Crashes and Debugging
Hi all, I have been getting random BSOD when I wake my laptop from sleep, especially when the sleep is done when the laptop is unplugged (ie. running on battery). I have attached the recent BSOD dmp files in the link below:...
Waking From Sleep ? ? ? in Drivers & Hardware
I had this same problem while running under Win 7, and now under Win 8.1 Pro my PC is doing the same thing. It seems to wake up all on its own from "Sleep". I went through the device manager and looked at everything, and nothing but my KB and mouse where set to "Allow this device to wake computer"....
Hi, first time here, I have about a week experience (pulled out some hair) with windows 8/8.1, but I consider myself pretty comfortable with Windows in general. When my win8.1 laptop is in sleep mode, I can wake it with a mere touch of my external bluetooth k/b without any issues, as long as...
My laptop crashes when exiting sleep mode in BSOD Crashes and Debugging
I've been having trouble with Windows 7, Some chipset thing or something, So I decided to upgrade to windows 8, So far I love it, But when I take my laptop out of sleep mode it flashes a bsod, so I don't get enough time to see it. It's not that much of a problem, but it's just very inconvenient.
This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer...
Solved Keep waking up from sleep in Performance & Maintenance
When I put my computer to sleep, it keeps waking up all on it's own. Why won't it stay asleep? Is this a problem with my computer or Windows8?
Laptop Crashes in Sleep Mode in General Support
When I attempt to wake my Windows 8 laptop from sleep mode, the computer restarts due to a crash. I used WhoCrashed to identify the problem and it says the following: crash dump file: C:\Windows\Minidump\082313-67018-01.dmp This was probably caused by the following module: ntoskrnl.exe...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook