Windows 8 and 8.1 Forums


Unplugging power crashes system

  1. #1


    Posts : 14
    Windows Server 2012 R2 Datacenter

    Unplugging power crashes system


    Unplugging the power causes the system to crash.
    This is especially bad with a slippery power plug.

    I'd be immensely thankful for tips on getting the latest drivers.
    I haven't figured out why Intel's utility for detecting my system (Intelฎ Driver Update Utility) won't work for me.
    HP's Support Assistant doesn't install, and they don't show the latest drivers on their support pages.
    Identifying the motherboard or chipset, and locating their drivers have been especially tricky for me.

    The OS is the same core as Windows 8.1 Update, so it belongs here.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Did the system come with Win8/8.1 installed on it?
    What sort of error do you get when trying to install HP Support Assistant?
    I have issues with the Intel utility also, I chalk it up to it only being accurate on actual Intel systems.

    You can manually download the drivers from HP if you visit the support site for your system.
    Please be sure to update the UEFI/BIOS using the inside Windows installer.

    Only 7 Windows Updates installed. Most systems have 170 to 190 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

    After the system is fully updated, try to install the HP Support Assistant again.
    If you get it installed, make sure to run it and install ALL available updates.

    If the system continues to BSOD after it's fully updated, then please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Oct 14 18:27:06.651 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101414-21937-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
    System Uptime:0 days 0:02:21.399
    Probably caused by :intelppm.sys ( intelppm!SetGV3PerfState+28 )
    BugCheck 1E, {ffffffffc0000096, fffff801e3bd6240, 0, 0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000096, The exception code that was not handled
    Arg2: fffff801e3bd6240, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000096
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x1E_c0000096_intelppm!SetGV3PerfState
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  F.24
      BIOS Release Date             01/22/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY dv6 Notebook PC
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Tue Oct 14 16:43:28.920 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101414-24406-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
    System Uptime:0 days 1:17:42.667
    Probably caused by :intelppm.sys ( intelppm!SetGV3PerfState+28 )
    BugCheck 1E, {ffffffffc0000096, fffff8010d6f3240, 0, 0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000096, The exception code that was not handled
    Arg2: fffff8010d6f3240, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000096
    PROCESS_NAME:  TiWorker.exe
    FAILURE_BUCKET_ID: 0x1E_c0000096_intelppm!SetGV3PerfState
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  F.24
      BIOS Release Date             01/22/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY dv6 Notebook PC
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Oct 14 18:27:06.651 2014 (UTC - 4:00)**************************
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
    Smb_driver_Intel.sys         Tue Apr 23 20:36:19 2013 (51772903)
    Rt630x64.sys                 Fri May 10 05:59:08 2013 (518CC4EC)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    peerdistkm.sys               Thu Aug 22 07:35:45 2013 (5215F791)
    netr28x.sys                  Mon Aug 26 10:08:40 2013 (521B6168)
    iwdbus.sys                   Thu Sep 26 17:38:04 2013 (5244A93C)
    IntcDAud.sys                 Wed Oct 16 08:59:24 2013 (525E8DAC)
    
    
    igdkmd64.sys                 Mon Oct 28 17:57:02 2013 (526EDDAE)
    MpFilter.sys                 Wed Jul  9 22:43:06 2014 (53BDFDBA)
    iaStorA.sys                  Fri Jul 25 18:09:44 2014 (53D2D5A8)
    dump_iaStorA.sys             Fri Jul 25 18:09:44 2014 (53D2D5A8)
    nvvad64v.sys                 Thu Sep  4 13:10:48 2014 (54089D18)
    nvlddmkm.sys                 Sat Sep 13 15:59:50 2014 (5414A236)
    nvpciflt.sys                 Sat Sep 13 16:02:34 2014 (5414A2DA)
    NvStreamKms.sys              Thu Oct  2 21:39:09 2014 (542DFE3D)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Tue Oct 14 16:43:28.920 2014 (UTC - 4:00)**************************
    dump_iaStorA.sys             Mon Oct 28 17:15:26 2013 (526ED3EE)
    iaStorA.sys                  Mon Oct 28 17:15:26 2013 (526ED3EE)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    peerdistkm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 14
    Windows Server 2012 R2 Datacenter


    Thank you for writing.
    I really appreciate you looking at this.
    Quote Originally Posted by usasma View Post
    Did the system come with Win8/8.1 installed on it?
    Windows 8
    It's now running Windows Server (2012 R2 Update, same core as Windows 8.1 Update).
    Quote Originally Posted by usasma View Post
    What sort of error do you get when trying to install HP Support Assistant?
    I reinstalled just now to check.
    It installs fine, but it doesn't run.
    HPSF.exe has stopped working. This application has encountered a serious problem and must close.
    Not very helpful.
    Here's the event log.
    Attachment 52610
    Quote Originally Posted by usasma View Post
    I have issues with the Intel utility also, I chalk it up to it only being accurate on actual Intel systems.
    It is a certified Intel system.
    I suspect a permissions issue: the Intel utility may have needed a web browser running as Administrator, which I didn't do.
    Quote Originally Posted by usasma View Post
    You can manually download the drivers from HP if you visit the support site for your system.
    I do this, but they're outdated.
    They only list drivers up to Windows 8 for my model when they show Windows 8.1 drivers for other models.
    They seem to distribute the newest drivers only through Support Assistant: it seemed to crank out new drivers every few weeks when I had Windows 8.
    Quote Originally Posted by usasma View Post
    Please be sure to update the UEFI/BIOS using the inside Windows installer.
    I'd like to. If I knew the motherboard, I could probably get newer ones. Do you know how to identify it?
    Quote Originally Posted by usasma View Post
    Only 7 Windows Updates installed. Most systems have 170 to 190 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
    It's a fresh install with most updates built-in.
    I got the most up-to-date install volume from Microsoft before reinstalling.
    Windows Update says I'm up to date.
    Quote Originally Posted by usasma View Post
    If the system continues to BSOD after it's fully updated, then please run Driver Verifier according to these instructions: Driver Verifier Settings
    I'll do this, because I really need to get these drivers up to date.

    Before I read your message, I tried plugging and unplugging the system during boot just to mess with it and see when it'd crash.
    It didn't.
    The boot process ran flawlessly and the system continued to resist crashing even after start-up.

    Even though this appears to work (for now), the issue always comes back to haunt me (it's happened before after getting "solved").
    I'd like to solve it for real.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm late for work. You can identify the motherboard (usually) using CPU-Z, and click on the Mainboard tab.
    CPU-Z is free from here: CPU-Z CPUID - System & hardware benchmark, monitoring, reporting

    I've gotta wonder if the HP Support Assistant doesn't like the Server OS.
    You might want to contact HP support to see if they have any solutions for the Server OS's

    Hopefully Driver Verifier will allow us to focus on a particular driver.
    Please zip up and upload the memory dumps once you've run it (and it has crashed)
    You may have to copy them to your desktop in order to zip them up.
      My System SpecsSystem Spec

  5. #5


    Posts : 14
    Windows Server 2012 R2 Datacenter


    That program was quite helpful.
    Unfortunately, it identifies my mainboard as an HP 181B, so I'm entirely reliant on HP's dismal support.
    Quote Originally Posted by usasma View Post
    I've gotta wonder if the HP Support Assistant doesn't like the Server OS.
    You might want to contact HP support to see if they have any solutions for the Server OS's
    They usually say they don't design their laptops to support server OSs, as if a computer manufacturer has any say over what hardware software they don't create runs on.
    The same drivers run on both client and server editions of the same Windows versions.

    The computer hasn't yet crashed since I inadvertently "fixed" it.
    This may change with restoration to a fresh state, which I plan to do.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm uncertain of the source of this particular motherboard - but HP does have manufacturing facilities that can make motherboards - or they could just as easily have had it outsourced and labeled as theirs.

    The HP Support Assistant has to have a routine built in to determine the OS and it's version (in order to select the proper driver package to install). If they don't code the server OS's into it, then it's not going to work with a server OS.

    Also, a large company like HP custom designs a lot of their drivers. If their coders don't code for server OS's, then those drivers won't work either. The workaround would be to download drivers from the device manufacturers and see if they support server OS's

    If you're going to reset the system, make an image prior to that. That way if the accidental fix is the most stable, you'll be able to go back to it.

    If updating the drivers, I'd start by reviewing the driver lists for this device on the HP website. Then go to the device manufacturer's website and use the HP info to find the proper driver for the server OS. I'd start with the Intel uitlities, as they are the biggest problem I see when they're outdated (http://downloadcenter.intel.com )

    Work your way from the oldest drivers to the newest (this presumes that newer is more stable than older - and that newer drivers are more "refined" and "aware" than older drivers are.

    In my list above, I believe that peerdistkm.sys is a Windows driver for this server OS. As such it'll only be updated through Windows Update. I don't list the rest of the OS drivers as they are usually not needed in BSOD analysis (for a fully updated system).
      My System SpecsSystem Spec

Unplugging power crashes system
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