Windows 8 and 8.1 Forums


BSOD often, during regular work (such as surfing)

  1. #1


    Silesia
    Posts : 3
    Windows 8

    BSOD often, during regular work (such as surfing)


    Could I ask You for help?
    I'm getting a lot of BSODs.
    I tried reinstall Windows 8.1 several times but BSOD still appears.

    My Laptop: Thinkpad t420, i5-2520M, 2x 4GB Corsair Vengeance CMSX4GX3M1A1600C9, Samsung SSD 840 PRO, Hitachi HTS547550A9E384

    Thanks in advance

    I forgot to translate Thread name. I am sorry for this Czech topic name. It should be "BSOD often, during regular work (such as surfing)"

    Attachment 52374

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    It appears that Avast Virtualization Driver and UAC might be causing the crash

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8033fe9d632, ffffd00023188c70, 0}
    
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
    Probably caused by : luafv.sys ( luafv!LuafvGenerateFileName+55 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8033fe9d632, Address of the instruction which caused the bugcheck
    Arg3: ffffd00023188c70, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nt!ExAllocatePoolWithTag+622
    fffff803`3fe9d632 4c8b4808        mov     r9,qword ptr [rax+8]
    
    CONTEXT:  ffffd00023188c70 -- (.cxr 0xffffd00023188c70;r)
    rax=fff7e00000268a00 rbx=ffffe00000268a00 rcx=ffffe0000680d080
    rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000001
    rip=fffff8033fe9d632 rsp=ffffd000231896a0 rbp=000000006e664d46
     r8=ffffc00009c629c0  r9=7ffffffffffffffc r10=0000000000000001
    r11=0000000000000000 r12=ffffe0000680d520 r13=ffffe00000268288
    r14=ffffe00000268280 r15=0000000000000041
    iopl=0         nv up ei ng nz na po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
    nt!ExAllocatePoolWithTag+0x622:
    fffff803`3fe9d632 4c8b4808        mov     r9,qword ptr [rax+8] ds:002b:fff7e000`00268a08=????????????????
    Last set context:
    rax=fff7e00000268a00 rbx=ffffe00000268a00 rcx=ffffe0000680d080
    rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000001
    rip=fffff8033fe9d632 rsp=ffffd000231896a0 rbp=000000006e664d46
     r8=ffffc00009c629c0  r9=7ffffffffffffffc r10=0000000000000001
    r11=0000000000000000 r12=ffffe0000680d520 r13=ffffe00000268288
    r14=ffffe00000268280 r15=0000000000000041
    iopl=0         nv up ei ng nz na po cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
    nt!ExAllocatePoolWithTag+0x622:
    fffff803`3fe9d632 4c8b4808        mov     r9,qword ptr [rax+8] ds:002b:fff7e000`00268a08=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  1
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff8000079a07a to fffff8033fe9d632
    
    STACK_TEXT:  
    ffffd000`231896a0 fffff800`0079a07a : 00000000`00000002 00000000`00000033 ffffe000`04168790 fffff800`00000001 : nt!ExAllocatePoolWithTag+0x622
    ffffd000`23189770 fffff800`0079177b : ffffe000`04160001 ffffe000`00000017 00000000`00000029 ffffe000`04168790 : fltmgr!FltpExpandShortNames+0x17a
    ffffd000`231897e0 fffff800`007809da : ffffe000`04168790 ffffd000`23180000 00000000`00000000 00000000`00000000 : fltmgr!FltpGetNormalizedFileNameWorker+0x10ed3
    ffffd000`23189820 fffff800`007802f5 : 00000000`00000000 fffff800`00759182 ffffd000`207d7980 fffff803`3fe9d294 : fltmgr!FltpGetNormalizedFileName+0x1a
    ffffd000`23189870 fffff800`00760202 : c00000bb`00000000 ffffe000`04168790 ffffe000`04869a20 ffffe000`03ceb670 : fltmgr!FltpCreateFileNameInformation+0x334
    ffffd000`231898b0 fffff800`0075afae : ffffe000`04168790 00000000`00000000 00000000`00000000 00000000`00000000 : fltmgr!HandleStreamListNotSupported+0x11e
    ffffd000`231898f0 fffff800`0075bca0 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe000`042c33a0 : fltmgr!FltpGetFileNameInformation+0x8d9
    ffffd000`23189990 fffff800`02940a75 : ffffe000`06de0cf0 ffffe000`042bdad0 ffffe000`04869a58 ffffe000`05f9b010 : fltmgr!FltGetFileNameInformation+0x1b0
    ffffd000`23189a10 fffff800`00780ae5 : ffffe000`042bdad0 ffffe000`042c33a0 ffffd000`23189ac8 fffff803`3fced0d9 : luafv!LuafvGenerateFileName+0x55
    ffffd000`23189a40 fffff800`007808d7 : ffffe000`042bda00 ffffe000`042bdad0 00000000`00000000 ffffe000`03ceb670 : fltmgr!FltpCallOpenedFileNameHandler+0x91
    ffffd000`23189a80 fffff800`007809da : ffffe000`042bdad0 ffffd000`23185000 00000000`00000000 ffffe000`05f9b010 : fltmgr!FltpGetNormalizedFileNameWorker+0x2f
    ffffd000`23189ac0 fffff800`007802f5 : ffffd000`23189b30 fffff800`00759182 ffffd000`207e4000 00000000`00000801 : fltmgr!FltpGetNormalizedFileName+0x1a
    ffffd000`23189b10 fffff800`00760202 : c00000bb`05f9bb00 ffffe000`042bdad0 ffffe000`04869a20 ffffe000`03ceb670 : fltmgr!FltpCreateFileNameInformation+0x334
    ffffd000`23189b50 fffff800`0075afae : ffffe000`042bdad0 00000000`00000000 ffffe000`05f9b010 00000000`00000000 : fltmgr!HandleStreamListNotSupported+0x11e
    ffffd000`23189b90 fffff800`0075bca0 : ffffe000`042c33a0 00000000`00000000 ffffe000`05f9b010 ffffd000`23189ca0 : fltmgr!FltpGetFileNameInformation+0x8d9
    ffffd000`23189c30 fffff800`014b98c1 : 00000000`00000000 ffffe000`05522120 ffffe000`05d9fc30 fffff803`3fced10f : fltmgr!FltGetFileNameInformation+0x1b0
    ffffd000`23189cb0 00000000`00000000 : ffffe000`05522120 ffffe000`05d9fc30 fffff803`3fced10f ffffe000`04869a58 : aswSnx+0x38c1
    
    
    FOLLOWUP_IP: 
    luafv!LuafvGenerateFileName+55
    fffff800`02940a75 8bd8            mov     ebx,eax
    
    SYMBOL_STACK_INDEX:  8
    
    SYMBOL_NAME:  luafv!LuafvGenerateFileName+55
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: luafv
    
    IMAGE_NAME:  luafv.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5215f878
    
    IMAGE_VERSION:  6.3.9600.16384
    
    STACK_COMMAND:  .cxr 0xffffd00023188c70 ; kb
    
    BUCKET_ID_FUNC_OFFSET:  55
    
    FAILURE_BUCKET_ID:  0x3B_luafv!LuafvGenerateFileName
    
    BUCKET_ID:  0x3B_luafv!LuafvGenerateFileName
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x3b_luafv!luafvgeneratefilename
    
    FAILURE_ID_HASH:  {3a6fb89c-f8a8-cc9c-5fb8-c9172d0d88e1}
    
    Followup: MachineOwner
    ---------

    Please try turning UAC off and uninstalling Avast for the time being using this tool: avast! Uninstall Utility | Download aswClear for avast! Removal
    Report back with the results.
      My System SpecsSystem Spec

BSOD often, during regular work (such as surfing)
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