Windows 8 and 8.1 Forums


BSOD with flickering lines while playing games

  1. #1


    Posts : 4
    Windows 8.1

    BSOD with flickering lines while playing games


    My computer crashes without an error message but the screen is blue and there are white flickering lines. It only happens when I play games. I used the SF debug tool and I've attached the output hoping someone with knowledge on this can tell me what's going on.

    Any help on this would be greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    This clearly indicates to an issue with your GPU.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff801e8c3e370, ffffd000c89eefe0, 0}
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by : atikmdag.sys ( atikmdag+2a370 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801e8c3e370, Address of the instruction which caused the bugcheck
    Arg3: ffffd000c89eefe0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+2a370
    fffff801`e8c3e370 488b4130        mov     rax,qword ptr [rcx+30h]
    
    CONTEXT:  ffffd000c89eefe0 -- (.cxr 0xffffd000c89eefe0;r)
    rax=ffe2ffe7ffe2ffe7 rbx=000000f418585000 rcx=ffe2ffe7ffe2ffe7
    rdx=ffffe0004c080e60 rsi=0000000000000000 rdi=ffe2ffe7ffe2ffe7
    rip=fffff801e8c3e370 rsp=ffffd000c89efa18 rbp=ffffc0019a620160
     r8=0000000000000106  r9=ffffc001a4891000 r10=ffffe0004d909240
    r11=ffffd000c89efa58 r12=0000000000000004 r13=0000000000000106
    r14=ffffc001a4892890 r15=ffffc0019a620158
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    atikmdag+0x2a370:
    fffff801`e8c3e370 488b4130        mov     rax,qword ptr [rcx+30h] ds:002b:ffe2ffe7`ffe30017=????????????????
    Last set context:
    rax=ffe2ffe7ffe2ffe7 rbx=000000f418585000 rcx=ffe2ffe7ffe2ffe7
    rdx=ffffe0004c080e60 rsi=0000000000000000 rdi=ffe2ffe7ffe2ffe7
    rip=fffff801e8c3e370 rsp=ffffd000c89efa18 rbp=ffffc0019a620160
     r8=0000000000000106  r9=ffffc001a4891000 r10=ffffe0004d909240
    r11=ffffd000c89efa58 r12=0000000000000004 r13=0000000000000106
    r14=ffffc001a4892890 r15=ffffc0019a620158
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    atikmdag+0x2a370:
    fffff801`e8c3e370 488b4130        mov     rax,qword ptr [rcx+30h] ds:002b:ffe2ffe7`ffe30017=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  left4dead2.exe
    
    CURRENT_IRQL:  1
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff801e8cd1e1d to fffff801e8c3e370
    
    STACK_TEXT:  
    ffffd000`c89efa18 fffff801`e8cd1e1d : ffffe000`50330c80 00000000`00001400 00000000`00000128 fffff801`e8d2ca09 : atikmdag+0x2a370
    ffffd000`c89efa20 ffffe000`50330c80 : 00000000`00001400 00000000`00000128 fffff801`e8d2ca09 fffff801`ead90000 : atikmdag+0xbde1d
    ffffd000`c89efa28 00000000`00001400 : 00000000`00000128 fffff801`e8d2ca09 fffff801`ead90000 ffffe000`4fe1e5c0 : 0xffffe000`50330c80
    ffffd000`c89efa30 00000000`00000128 : fffff801`e8d2ca09 fffff801`ead90000 ffffe000`4fe1e5c0 00000000`00000000 : 0x1400
    ffffd000`c89efa38 fffff801`e8d2ca09 : fffff801`ead90000 ffffe000`4fe1e5c0 00000000`00000000 00000000`00000000 : 0x128
    ffffd000`c89efa40 fffff801`ead90000 : ffffe000`4fe1e5c0 00000000`00000000 00000000`00000000 ffffc001`a4891000 : atikmdag+0x118a09
    ffffd000`c89efa48 ffffe000`4fe1e5c0 : 00000000`00000000 00000000`00000000 ffffc001`a4891000 ffffe000`502f0040 : 0xfffff801`ead90000
    ffffd000`c89efa50 00000000`00000000 : 00000000`00000000 ffffc001`a4891000 ffffe000`502f0040 ffffe000`502f0270 : 0xffffe000`4fe1e5c0
    
    
    FOLLOWUP_IP: 
    atikmdag+2a370
    fffff801`e8c3e370 488b4130        mov     rax,qword ptr [rcx+30h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+2a370
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5357827f
    
    STACK_COMMAND:  .cxr 0xffffd000c89eefe0 ; kb
    
    FAILURE_BUCKET_ID:  0x3B_atikmdag+2a370
    
    BUCKET_ID:  0x3B_atikmdag+2a370
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x3b_atikmdag+2a370
    
    FAILURE_ID_HASH:  {9442bf0c-eca2-c707-9647-f9ec87fad87d}
    
    Followup: MachineOwner
    ---------
    Please try testing your GPU with a FurMark tool:
    Video Card - Stress Test with Furmark - Windows 7 Help Forums
    If you experience any flickering stop the test, and RMA the card.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Thanks for the reply. I've been running Furmark for about half an hour and my GPU is at 75 degrees and holding and my fan is at about 50% power. That temperatures acceptable right? Should I keep running it to see if anything bad happens?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Yes. That is acceptable. It should be running for 15-30 minutes. There have been no artefacts?
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    No artefacts or anything.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Install a different driver version ten, and see what happens.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    No artefacts or anything though I've just realised my GPU fan speed was limited to 50% usage and it was probably overheating. I've now set it to adjust manually. Hopefully that solves my problem. Thanks for your help.
      My System SpecsSystem Spec

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