Solved bsod DRIVER_POWER_STATE_FAILURE plus sceenshot

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Zealot

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bsod DRIVER_POWER_STATE_FAILURE

my laptop randomly reboots when ever i am using my laptop and a blue screen apears with a sad face andDRIVER_POWER_STATE_FAILURE below and reboots and loads up fine like nothing happens

the brand is asus

and the model is # g750jm-sb71-cb

sorry for the vague info first time reporting for an issue if you reqire any more info i will try my best to provide :)
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    ASUSTeK COMPUTER INC. G750JM
    CPU
    Intel® Core™ i7 4700HQ Processor
    Motherboard
    Intel® HM87 Express Chipset
    Memory
    16.0GB Dual-Channel DDR3 @ 798MHz
    Graphics Card(s)
    NVIDIA GeForce GTX 860M
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    1.5 TB Hitachi (SATA)
    Mouse
    razer deathadder
    Browser
    google chrome
    Antivirus
    avast

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
zip

ok i have the zip uploaded take a look, i hope its nothing serious:)
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    ASUSTeK COMPUTER INC. G750JM
    CPU
    Intel® Core™ i7 4700HQ Processor
    Motherboard
    Intel® HM87 Express Chipset
    Memory
    16.0GB Dual-Channel DDR3 @ 798MHz
    Graphics Card(s)
    NVIDIA GeForce GTX 860M
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    1.5 TB Hitachi (SATA)
    Mouse
    razer deathadder
    Browser
    google chrome
    Antivirus
    avast
Hi Zealot ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code: 
0: kd> !irp ffffe0002fb35ca0
Irp is active with 6 stacks 4 is current (= 0xffffe0002fb35e48)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe0002b1f3670 00000000 fffff801a486ffc4-ffffd001eef188f0 Success Error Cancel pending
        \Driver\pci dxgkrnl!DpiFdoPowerCompletionRoutine
   Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 ffffe0002f68c1f0 00000000 fffff8025ff9dfd8-ffffe00030a1bf08 Success Error Cancel pending
       Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\[COLOR=#FF0000][B][U]nvlddmkm[/U][/B][/COLOR] nt!PopRequestCompletion
   Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe00030a1bf08    
   Args: 00000000 00000000 00000000 00000000
As we can see from the Dump files, the Crash was caused by the "NVLDDMKM.sys" which is the NVIDIA Driver for your laptop. It appears that you are not using the Display Driver provided by ASUS. It is strongly recommended to use the Display Drivers provided by the manufacturers in case of laptops as they do special tweaking to support the Graphics Switching.

Kindly remove the current set of NVIDIA Display drivers installed on your system using the Display Driver Uninstaller from this **LINK**. Once the driver has been removed, restart the system. After this, install the latest NVIDIA Drivers from the below link -

Notebooks & Ultrabooks - ASUS ROG G750JM - ASUS

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
cool

ok did everything you said and now its the waiting game to see if it happens again or not thanks for your help for pinpointing the issue bro you are a life saver lol:)
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    ASUSTeK COMPUTER INC. G750JM
    CPU
    Intel® Core™ i7 4700HQ Processor
    Motherboard
    Intel® HM87 Express Chipset
    Memory
    16.0GB Dual-Channel DDR3 @ 798MHz
    Graphics Card(s)
    NVIDIA GeForce GTX 860M
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    1.5 TB Hitachi (SATA)
    Mouse
    razer deathadder
    Browser
    google chrome
    Antivirus
    avast
Zealot said:
ok did everything you said and now its the waiting game to see if it happens again or not thanks for your help for pinpointing the issue bro you are a life saver lol:)
Click to expand...

Thanks for your kind words ^_^

In case of any further problems, do not hesitate to post back ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
will do

yea i for sure will contact you again if i have a issue , it was a pleasure working with ya
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    ASUSTeK COMPUTER INC. G750JM
    CPU
    Intel® Core™ i7 4700HQ Processor
    Motherboard
    Intel® HM87 Express Chipset
    Memory
    16.0GB Dual-Channel DDR3 @ 798MHz
    Graphics Card(s)
    NVIDIA GeForce GTX 860M
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    1.5 TB Hitachi (SATA)
    Mouse
    razer deathadder
    Browser
    google chrome
    Antivirus
    avast
Zealot said:
yea i for sure will contact you again if i have a issue , it was a pleasure working with ya
Click to expand...

Thanks for your kind words.

I am glad that your issue has been solved ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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