Windows 8 and 8.1 Forums


bsod DRIVER_POWER_STATE_FAILURE plus sceenshot

  1. #1


    Posts : 4
    Windows 8.1 64-bit

    bsod DRIVER_POWER_STATE_FAILURE


    my laptop randomly reboots when ever i am using my laptop and a blue screen apears with a sad face andDRIVER_POWER_STATE_FAILURE below and reboots and loads up fine like nothing happens

    the brand is asus

    and the model is # g750jm-sb71-cb

    sorry for the vague info first time reporting for an issue if you reqire any more info i will try my best to provide
    Last edited by Zealot; 12 Oct 2014 at 18:07.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Zealot & Welcome to the forums ^_^,

    We would need the Dump files to pin-point drivers. Follow the below guide and upload the ZIP Diagnostic File -

    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1 64-bit

    zip


    ok i have the zip uploaded take a look, i hope its nothing serious
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Zealot ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    0: kd> !irp ffffe0002fb35ca0
    Irp is active with 6 stacks 4 is current (= 0xffffe0002fb35e48)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe0002b1f3670 00000000 fffff801a486ffc4-ffffd001eef188f0 Success Error Cancel pending
            \Driver\pci dxgkrnl!DpiFdoPowerCompletionRoutine
       Args: 00000000 00000001 00000001 00000000
     [ 16, 2]   0 e1 ffffe0002f68c1f0 00000000 fffff8025ff9dfd8-ffffe00030a1bf08 Success Error Cancel pending
           Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     \Driver\nvlddmkm nt!PopRequestCompletion
       Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe00030a1bf08    
       Args: 00000000 00000000 00000000 00000000
    As we can see from the Dump files, the Crash was caused by the "NVLDDMKM.sys" which is the NVIDIA Driver for your laptop. It appears that you are not using the Display Driver provided by ASUS. It is strongly recommended to use the Display Drivers provided by the manufacturers in case of laptops as they do special tweaking to support the Graphics Switching.

    Kindly remove the current set of NVIDIA Display drivers installed on your system using the Display Driver Uninstaller from this **LINK**. Once the driver has been removed, restart the system. After this, install the latest NVIDIA Drivers from the below link -

    Notebooks & Ultrabooks - ASUS ROG G750JM - ASUS

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1 64-bit

    cool


    ok did everything you said and now its the waiting game to see if it happens again or not thanks for your help for pinpointing the issue bro you are a life saver lol
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Zealot View Post
    ok did everything you said and now its the waiting game to see if it happens again or not thanks for your help for pinpointing the issue bro you are a life saver lol
    Thanks for your kind words ^_^

    In case of any further problems, do not hesitate to post back ^_^
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1 64-bit

    will do


    yea i for sure will contact you again if i have a issue , it was a pleasure working with ya
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Zealot View Post
    yea i for sure will contact you again if i have a issue , it was a pleasure working with ya
    Thanks for your kind words.

    I am glad that your issue has been solved ^_^
      My System SpecsSystem Spec

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