Windows 8 and 8.1 Forums


BSOD points to NTOSKRNL.EXE

  1. #1


    Posts : 14
    Windows 8.1

    BSOD points to NTOSKRNL.EXE


    Driver Verifier easily recreates the crash but only points to NTOSKNRL.EXE, sadly it won't give me the driver responsible. A virus scan will also cause a BSOD, both in Windows Defender and Bitdefender (now removed). Unfortunately I'm unable to see what was scanned that caused the failure. I've been dealing with random crashes for a couple months now, they've been so far apart that it hasn't actually caused me any real trouble but it's still a problem I'd like to fix.

    Any help would be greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Pharcyde & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Sun Oct 12 05:46:34.265 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\101114-6953-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 0:00:09.978
     
    Probably caused by : ntkrnlmp.exe ( nt!ViGenericDriverEntry+0 )
     
    BugCheck C9, {21f, fffff8008bcf5934, ffffcf80449e0dc0, 0}
    BugCheck Info: DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
     
    Arguments: 
    Arg1: 000000000000021f, A driver has not filled out a dispatch routine for a required IRP major function.
    Arg2: fffff8008bcf5934, The address in the driver's code where the error was detected.
    Arg3: ffffcf80449e0dc0, IRP address.
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xc9_21f
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0xc9_21f_VRF_nt!ViGenericDriverEntry
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 12 03:32:44.451 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\101114-8781-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 0:55:00.125
     
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
     
    BugCheck 101, {18, 0, ffffd001519dc180, 2}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
     
    Arguments: 
    Arg1: 0000000000000018, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: ffffd001519dc180, The PRCB address of the hung processor.
    Arg4: 0000000000000002, 0.
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  ZEROED_STACK
     
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
     
    MaxSpeed:     3500
     
    CurrentSpeed: 3500
     
      BIOS Version                  1903
     
      BIOS Release Date             08/19/2013
     
      Manufacturer                  System manufacturer
     
      Product Name                  System Product Name
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    It seems that the Driver Verifier failed to catch the driver causing the crash.
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Sun Oct 12 05:46:34.265 2014 (UTC + 5:30)**************************
    AsUpIO.sys                    Tue Aug  3 08:17:59 2010 (4C57835F)
    AsIO.sys                      Wed Aug 22 15:24:47 2012 (5034AC67)
    ScpVBus.sys                   Mon May  6 03:01:26 2013 (5186CFAE)
    Smb_driver_Intel.sys          Wed May  8 03:50:44 2013 (51897E3C)
    TeeDriverx64.sys              Wed Jul  3 00:08:08 2013 (51D31E10)
    spfdrv.sys                    Tue Aug 13 23:50:36 2013 (520A78F4)
    e1c64x64.sys                  Wed Aug 21 15:39:36 2013 (521491E0)
    intelppm.sys                  Thu Aug 22 14:16:35 2013 (5215CFEB)
    iaStorA.sys                   Thu Aug 29 03:43:22 2013 (521E7602)
    dump_iaStorA.sys              Thu Aug 29 03:43:22 2013 (521E7602)
    cthdb.sys                     Mon Dec  9 11:10:06 2013 (52A557B6)
    asstor64.sys                  Fri Mar 14 09:08:20 2014 (532279AC)
    SamsungRapidDiskFltr.sys      Mon May 19 19:54:16 2014 (537A1410)
    SamsungRapidFSFltr.sys        Mon May 19 19:54:18 2014 (537A1412)
    nvlddmkm.sys                  Wed Jul  2 23:12:02 2014 (53B4446A)
    nvvad64v.sys                  Thu Sep  4 22:40:48 2014 (54089D18)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 12 03:32:44.451 2014 (UTC + 5:30)**************************
    SiLib.sys                     Fri Jul 16 03:38:26 2010 (4C3F86DA)
    SiUSBXp.sys                   Fri Jul 16 03:57:13 2010 (4C3F8B41)
    TuneUpUtilitiesDriver64.sys   Fri May 25 15:58:19 2012 (4FBF5EC3)
    btwl2cap.sys                  Thu Jul 26 20:44:41 2012 (50115EE1)
    CORK70.sys                    Wed Oct 31 14:25:40 2012 (5090E78C)
    CORM40.sys                    Mon Mar 11 12:26:54 2013 (513D8036)
    btwavdt.sys                   Thu Apr 18 22:57:13 2013 (51702CF1)
    btwaudio.sys                  Thu Apr 18 22:59:23 2013 (51702D73)
    btwrchid.sys                  Thu Jun 20 05:53:46 2013 (51C24B92)
    cthda.sys                     Wed Jul  3 13:15:44 2013 (51D3D6A8)
    bcbtums.sys                   Fri Oct 18 02:15:30 2013 (52604C6A)
    btwampfl.sys                  Fri Jan 31 00:42:31 2014 (52EAA41F)
    NvStreamKms.sys               Sat Sep  6 10:07:11 2014 (540A8F77)
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=spfdrv.sys
    http://www.carrona.org/drivers/driver.php?id=e1c64x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=cthdb.sys
    http://www.carrona.org/drivers/driver.php?id=asstor64.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=SiLib.sys
    http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=CORK70.sys
    CORM40.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=cthda.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

    Kindly remove the ASUS Bloatware which I have highlighted in BLUE. Also, remove Tune Up Utilities for which the driver has been highlighted in RED. Update the drivers which are Underlined and in black.

    Also, kindly follow the Drive Diagnostics over **HERE**.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 14
    Windows 8.1


    Update

    The Asus and TuneUp drivers have been removed. Also the btw12cap.sys (Broadcom) has been removed.

    I was unable update CORK70.sys (Corsair Vengeance K70) as the only firmware update available is the same update currently in used.

    As for the CORM40.sys that is the Corsair Raptor M40 Mouse.

    I haven't been able to update either Silib.sys or SiUSBXp.sys as Silicon Labs provides driver packages through their site but I'm not sure which one I would need. The USB Software has 4 available packages.

    Unfortunately I don't believe the problem exists with any of these drivers, before I began I ran Verifier again on just these specific drivers and none of them caused BSOD. After clearing the settings and turning Verifier on for ever other driver (Microsoft not included) the BSOD returned.

    After doing what I could for the Hard Drive diagnostic because all did not apply (I'm on a Samsung 840 Pro SSD) my drive is perfect working order.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    What was the result of the other Hardware Diagnostics mentioned in the List like the Prime95 , memtest, Furmark?

    I would suggest you to make sure that the system is not being Overclocked. I would suggest you to reset your BIOS to default settings once.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 14
    Windows 8.1


    I've ran 2 hour passes on Prime95 on both my OC'd settings 3770k @ 4.6Ghz and the stock 3.5Ghz with no issues. Likewise, Memtest and Furmark have all cleared multiple passes.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by PHaRcYDe View Post
    I've ran 2 hour passes on Prime95 on both my OC'd settings 3770k @ 4.6Ghz and the stock 3.5Ghz with no issues. Likewise, Memtest and Furmark have all cleared multiple passes.
    Till the time we are troubleshooting, I would suggest you to reset everything to STOCK Settings in the BIOS so that your system is not overclocked.

    Kindly re-run the SF Diagnostic Tool and then upload your latest ZIP File.
      My System SpecsSystem Spec

  7. #7


    Posts : 14
    Windows 8.1


    I understand, I left my CPU at stock after the second pass.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Pharcyde ^_^,

    Your latest ZIP File does not contain any dump files. I decided to look at your previous dump files to make sure that I did not left anything out and I found this -
    Code:
    2: kd> !irp ffffcf80449e0dc0 1
    Irp is active with 4 stacks 4 is current (= 0xffffcf80449e0f68)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
    Flags = 40000000
    ThreadListEntry.Flink = ffffcf80449e0de0
    ThreadListEntry.Blink = ffffcf80449e0de0
    IoStatus.Status = c00000bb
    IoStatus.Information = 00000000
    RequestorMode = 00000000
    Cancel = 00
    CancelIrql = 0
    ApcEnvironment = 00
    UserIosb = 00000000
    UserEvent = 00000000
    Overlay.AsynchronousParameters.UserApcRoutine = 00000000
    Overlay.AsynchronousParameters.UserApcContext = 00000000
    Overlay.AllocationSize = 00000000 - 00000000
    CancelRoutine = 00000000   
    UserBuffer = 00000000
    &Tail.Overlay.DeviceQueueEntry = ffffcf80449e0e38
    Tail.Overlay.Thread = 00000000
    Tail.Overlay.AuxiliaryBuffer = 00000000
    Tail.Overlay.ListEntry.Flink = 00000000
    Tail.Overlay.ListEntry.Blink = 00000000
    Tail.Overlay.CurrentStackLocation = ffffcf80449e0f68
    Tail.Overlay.OriginalFileObject = 00000000
    Tail.Apc = 00000000
    Tail.CompletionKey = 00000000
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [ 17,ff]   0 e0 ffffe00182f8ede0 00000000 fffff8008bcf624c-ffffd000e7994560 Success Error Cancel 
           ffffe00182f8ede0: Could not read device object or _DEVICE_OBJECT not found
     nt!ViFilterGenericCompletionRoutine
       Args: ffffe0017d317470 00000000 00000000 00000000
    >[ 17,ff]   0 e0 ffffe00182f8ede0 00000000 fffff8008bce5658-ffffd000e79945e0 Success Error Cancel 
           ffffe00182f8ede0: Could not read device object or _DEVICE_OBJECT not found
     nt!ViIrpSynchronousCompletionRoutine
       Args: ffffe0017d317470 00000000 00000000 00000000
    Irp Extension present at 0xffffcf80449e0fb0:
    So either your drive is going bad or this Dump file hasn't saved the information properly. Before proceeding further, let's make sure that your File System is not corrupt. Follow the DISM Stuff below -
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Code:
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    Once this is done, run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
    I would suggest you to post back the result of the Hard Drive Diagnostics over here -
    Hard Drive Diagnostic Procedure

    If you still face problems, I would be requiring a complete memory dump for further analysis. Make sure that your C: drive has more than 25GB space else the memory dump won't be created.
    ZIP up the file located at "C:\Windows\Memory.DMP" and then upload it using Mediafire. This one might be a huge file so make sure that you ZIP it up before uploading.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  9. #9


    Posts : 14
    Windows 8.1


    Unfortunately after update Tuesday, crash dumps no longer function properly, this is probably just my unique circumstance. I'm not sure if they aren't being generated or simply aren't be saved in the right place. The SF Diagnostics Tool and even programs like WhoCrashed aren't seeing anything. Thankfully the drive is still functioning properly. I'll try finding more information about the latest batch of updates and see if there's anything I can do without rolling the computer back.
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by PHaRcYDe View Post
    Unfortunately after update Tuesday, crash dumps no longer function properly, this is probably just my unique circumstance. I'm not sure if they aren't being generated or simply aren't be saved in the right place. The SF Diagnostics Tool and even programs like WhoCrashed aren't seeing anything. Thankfully the drive is still functioning properly. I'll try finding more information about the latest batch of updates and see if there's anything I can do without rolling the computer back.
    Check if you are getting the Complete Dump file or not at the location - "C:\Windows\Memory.dmp"

    What was the result of the Hard Disk Diagnostics?
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
BSOD points to NTOSKRNL.EXE
Related Threads
BSOD Win 8.1 x64 (ntoskrnl.exe) in BSOD Crashes and Debugging
hello I need help to solve this problem. tried just about everything! has become a mystery to me - And I am grateful to any assist ;)
BSOD sometimes, ntoskrnl.exe in BSOD Crashes and Debugging
Hi! Everytime I shutdown the Laptop, computer close all programs and windows start to shutdown and after that screen goes black, computer still running. May be after 5-30 min will computer completely. Short summary: Computer: HP Probook 4530s OS: Windows 8.1 Event view and...
BSOD - (hal.dll - ntoskrnl.exe, etc) in BSOD Crashes and Debugging
Sincerely, my English is not very good (Spanish). Apologies, thank you very much. I've had blue screens, very consistently, I've noticed that when using the Spotify program. is more common. They are the only ones who can help. Under the last minidump. thank you in advance.
Solved BSOD with ntoskrnl.exe in BSOD Crashes and Debugging
Hi! :) For a couple of weeks now I'm using Windows 8.1 (upgraded from a Win 8 installation). Everything went fine until yesterday when I got my first BSOD on Win 8.1. Today it happened again. The causes seem to be the same but I hope for your analysis and help! Thanks in advance :)
BSOD - Ntoskrnl.exe in BSOD Crashes and Debugging
Hi, I have been experiencing shutdowns which I am not sure of the reason behind. I have hibernate and sleep disabled. The computer crashes andshutdown on its own. This is only happening when getting into sleep mode. It will never happen If I am working on the laptop no matter for how long. I...
Solved Ntoskrnl.exe bsod in BSOD Crashes and Debugging
Hello, i have a Problem with my Lenovo S205 in irregular times. In the attachment have I add my Minidump. I hope somebody can help me. I doesnt understand the dump Thanks
BSOD, Hal.dll ntoskrnl.exe in BSOD Crashes and Debugging
I have updated drivers, tried a different mouse as I read razer mouse's have caused BSOD's, tried a different powersupply, i'm stumped, still random when it crashes, but at least 1-2 times a night. any help would be appreciated edit: some more info, never crashes while in an...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook