Windows 8 and 8.1 Forums


BSOD - Crashed when "Scan for hardware change"

  1. #1

    BSOD - Crashed when "Scan for hardware change"


    Hoping it is ok to revive an old thread like this. Seemed like the lesser evil compared to starting something new for the same issue.

    I am having EXACTLY the same problem as the OP.

    I have attached the log collector, unfortunately it doesn't have any minidumps because when the machine crashes it refuses to generate any.

    In my specific version of the problem.

    Doing a "Scan for Hardware" causes a no blue-screen, no flashing lights crash. The mouse freezes up and everything stops. In case it is relevant, the specific task it thinks it is doing at the time is checking plug and play.

    In addition, I have problems installing drivers. In particular I have a Logitech G15 keyboard driver which blue-screens about 2/3rds of the way through installation. This gives a MACHINE_CHECK_EXCEPTION error. Unfortunately it doesn't send the diagnostic through to Microsoft, it just sticks at 0% complete, and doesn't seem to generate any sort of dump file. I have scanned everywhere on the system drive and cannot find a dump file.

    I've done a full virus scan, cleaned some files and now everything is clean (there was only 3 minor infections), and have also run Memtest, everything came up clean.

    I first experienced this with a different driver a month ago, have since then replaced the motherboard and processor (over a different issue, which actually turned out to be the PSU), and have managed to install that driver successfully.

    System Info
    Processor: Intel i5-4590
    Mobo - ASRock Extreme 6
    GPU - AMD Radeon HD 7900
    Memory - 16GB (4x4GB) Kingston DDR3 1333mhz
    Hard Drives
    Intel SSDSCBW180A4 - System Drive
    Samsung SSD 840 Pro series
    Western Digital WE10EADS
    Western Digital WD3003FZEX
    Last edited by Brink; 10 Oct 2014 at 18:36. Reason: moved to new thread

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please follow these instructions to get the Minidump file: How to configure Windows to create MiniDump files on BSOD
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by softwaremaniac View Post
    Please follow these instructions to get the Minidump file: How to configure Windows to create MiniDump files on BSOD
    Yes, I've done exactly that, have set it to kernel and mini, and then gotten the computer to blue screen, it never creates a dump file.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Please try and enable Driver Verifier: Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums See if it generates files now.
      My System SpecsSystem Spec

  5. #5


    Ok, I managed to generate a minidump using the verifier.

    I should note, that I wasn't able to get it to properly bsod from the Scanning for Hardware, or driver install that initiated it (for the past two days they have only given me a no bsod, no blinking lights crash). Instead, this was generated whilst the computer was just generally on.

    Attachment 52395
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Please run System File Checker.
      My System SpecsSystem Spec

  7. #7


    Ok, just ran it,

    Windows Resource Protection did not find any integrity violations.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    This means that everything is alright with the system files. Wait for another BSOD to happen and post it here.
      My System SpecsSystem Spec

  9. #9


    I don't quite know what changed, as I could swear I've done this before, but I reinstalled all the drivers for the motherboard and its components (the LANs, SATA3, USB etc) and that appears to have now fully resolved the issue.
      My System SpecsSystem Spec

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