Random BSODs Out Of Nowhere

Stamper

New Member
Messages
8
Without having to do all the other tool running, are you able to determine the cause from my dmp files? Running the other tools will be much harder for me.
 

My Computer

System One

  • OS
    Windows 8
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 5, {ffffe0012f786900, ffffe00135177900, 0, 1}

*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by : SynTP.sys ( SynTP+3b9fb )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INVALID_PROCESS_ATTACH_ATTEMPT (5)
Arguments:
Arg1: ffffe0012f786900
Arg2: ffffe00135177900
Arg3: 0000000000000000
Arg4: 0000000000000001

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x5

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

DPC_STACK_BASE:  FFFFF8017A7D5FB0

LAST_CONTROL_TRANSFER:  from fffff80178b76060 to fffff80178b55ca0

STACK_TEXT:  
fffff801`7a7d5488 fffff801`78b76060 : 00000000`00000005 ffffe001`2f786900 ffffe001`35177900 00000000`00000000 : nt!KeBugCheckEx
fffff801`7a7d5490 fffff801`78dd6d5e : 00000000`00000cb8 ffffc000`76c9d5a0 fffff801`7a7d5599 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0xfeb0
fffff801`7a7d54e0 fffff801`78b614b3 : 00000000`00000030 fffff801`7a7d5938 00000000`00000086 00000000`00000000 : nt!NtClose+0x3ae
fffff801`7a7d5600 fffff801`78b59900 : fffff801`78db5794 00000000`00000000 fffff801`7a7d5829 fffff801`7a7d5900 : nt!KiSystemServiceCopyEnd+0x13
fffff801`7a7d5798 fffff801`78db5794 : 00000000`00000000 fffff801`7a7d5829 fffff801`7a7d5900 00000000`00000000 : nt!KiServiceLinkage
fffff801`7a7d57a0 fffff801`78db557a : 00000000`00000001 00000000`00000000 ffffe001`3520909c 00000000`00000000 : nt!RtlpQueryRegistryValues+0x214
fffff801`7a7d5880 fffff801`3c5459fb : ffffe001`338438a0 fffff801`7a7d5940 ffffe001`3520909c fffff801`3a51418c : nt!RtlQueryRegistryValues+0xe
fffff801`7a7d58c0 ffffe001`338438a0 : fffff801`7a7d5940 ffffe001`3520909c fffff801`3a51418c 00000000`00000000 : SynTP+0x3b9fb
fffff801`7a7d58c8 fffff801`7a7d5940 : ffffe001`3520909c fffff801`3a51418c 00000000`00000000 fffff801`3c517d73 : 0xffffe001`338438a0
fffff801`7a7d58d0 ffffe001`3520909c : fffff801`3a51418c 00000000`00000000 fffff801`3c517d73 00000000`00080006 : 0xfffff801`7a7d5940
fffff801`7a7d58d8 fffff801`3a51418c : 00000000`00000000 fffff801`3c517d73 00000000`00080006 ffffc000`74fdb080 : 0xffffe001`3520909c
fffff801`7a7d58e0 ffffe001`33842158 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : storport!RaidUnitCompleteRequest+0x5bc
fffff801`7a7d5ad0 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000001 fffff801`78ce8180 : 0xffffe001`33842158
fffff801`7a7d5ad8 00000000`00000000 : 00000000`00000000 00000000`00000001 fffff801`78ce8180 fffff801`3c55c5a7 : 0x1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SynTP+3b9fb
fffff801`3c5459fb ??              ???

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  SynTP+3b9fb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SynTP

IMAGE_NAME:  SynTP.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52173873

FAILURE_BUCKET_ID:  0x5_SynTP+3b9fb

BUCKET_ID:  0x5_SynTP+3b9fb

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x5_syntp+3b9fb

FAILURE_ID_HASH:  {9ed73577-0e9c-a818-f013-9d6634ebda64}

Followup: MachineOwner
---------
One of the BSODs is caused by SynTP.sys which is a Synaptic Touchpad Driver :Driver Reference Table - SynTP.sys
Please remove it or find a suitable version and see if the BSODs persist.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Removed the driver, restarted and touchpad still worked. Did CHKDSK /f /r /x and it ran etc and came back to it and it was all finished etc. But it blue screened again. Here is the latest DMP file.
 

My Computer

System One

  • OS
    Windows 8
Please repost the dump file, I can't see it.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
for some reason its not allowing me to share it from the minidunmp folder. Saying Access Denied. Although its admin account..any idea?
 

My Computer

System One

  • OS
    Windows 8
Check Folder Permissions. Right-click Minidump Folder go to properties then to Security tab. Everything must be allowed. If it's not, set it to be.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
The same way as for W7 write verifier into the search box and follow the instructions.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Sorry for butting in here, but here's a link about Event ID 41 errors (one of the Kernel Power errors) - which are usually the events labelled as "Critical": http://support.microsoft.com/kb/2028504
In short, the most common causes are:
- BSOD's
- hardware problems
- overheating (this is separate from hardware because it's, by far the most common hardware problem)
- pressing and holding the power button to shut down the computer

Please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Just FYI - it's difficult to come to a conclusion based on a single memory dump - especially if it's a hardware problem.
Hardware problems usually take 4 or 5 memory dumps to see that the system isn't following any pattern (which is what you see with hardware problems).

Having a look at the Admin log of event viewer can point you in the right direction, but the other diagnostics are needed to confirm it.
Start with this:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

What I look for in this log is patterns related to the 4 things I mentioned above.
- BSOD's will have a bugcheck entry neart the Event ID 41 error
- hardware problems often won't show anything
- overheating will sometimes show sensor's being tripped, but most often show nothing
- holding down the power button will show nothing

I'll leave this analysis to softwaremaniac.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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