Windows 8 and 8.1 Forums

Driver Power State Failure after enter sleep mode

  1. #1

    Posts : 4
    windows 8

    Driver Power State Failure after enter sleep mode

    I am using lenovo G580-20150.
    I know this problem have been opened a tread but the problem i dont' think it's same so i woud like to ask for some solution after listening to my problem.
    I have been user of windows 8 and 8.1 for quite some time.
    everything works fine for me for the windows that i currently using , windows 8.1.
    including i can put in sleep and wake it as usual.

    but ! since past few days i notice that my computer getting weird when i enter sleep mode (for example closing the lid)
    it crash... it bsod.

    And it occur since the day after i installed somekind of VPN software and wiFI sharing that my friend gave me.
    After that day, i can't put my computer into sleep. whenever i do that it keep crash.

    at first , i thought lenovo energy management that cause the prob
    so i uninstalled... it still makes no different , still i can't put my computer to sleep.
    after that i uninstalled the vpn and wifi sharing software, it still makes no different.
    But i am very sure that the vpn and wifi sharing software cause the problem.

    Because before this everything works fine until that two software comes to my computer. I really need someone that able to analysis the dmp file. TQ

    I willing to learn and contribute if i were given the opportunity . tq

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Eric & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    0: kd> !irp ffffe00175b29e10
    Irp is active with 3 stacks 2 is current (= 0xffffe00175b29f28)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe00177cc0050 00000000 fffff8025f7952d8-ffffe00173c59d60 Success Error Cancel pending
            \Driver\tunnel nt!PopRequestCompletion
       Args: 00015600 00000001 00000004 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe00173c59d60    
       Args: 00000000 00000000 00000000 00000000
    Now, as we can see from the Dump file analysis, "tunnel.sys" has been blamed which is the Microsoft's Tunneling Driver but since it is a component of Windows, chance of it being the culprit is extremely low. This means your guess that the BSOD are caused by the VPN Software.

    On checking the Drivers, I found the SoftEther VPN installed on your system. Please uninstall it from the system and see if the system still BSOD's or not.

    Let me know how it goes ^_^.
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    windows 8

    Hi there, tq for ur information. The problem still occur after uninstall the vpn software. So i format the computer and it fixed the problem.
      My System SpecsSystem Spec

  4. #4

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Glad to hear that the problem has been fixed ^_^.

    In case of any further problem, do not hesitate to post back. Kindly mark this thread as Solved ^_^
      My System SpecsSystem Spec

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