Windows 8 and 8.1 Forums


Windows 8.1 unknown bluescreen error

  1. #1


    Posts : 5
    Windows 8.1 Pro 64-bit

    Windows 8.1 unknown bluescreen error


    Hey guys,

    Just joined these forums because I have had ongoing bluescreen and freezing issues with windows 8.1, I just flashed the bios on my system to the recent version to eliminate that as the issue. I would appreciate any help, seems to be no rhyme or reason to my crashes.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Revan67 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Tue Oct  7 08:02:55.875 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100614-15968-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
     
    System Uptime: 4 days 1:31:24.812
     
    *** WARNING: Unable to verify timestamp for win32k.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
     
    Probably caused by : win32k.sys ( win32k+15eee4 )
     
    BugCheck 3B, {c0000005, fffff80250ce0c1c, ffffd0003f4cecd0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80250ce0c1c, Address of the instruction which caused the bugcheck
    Arg3: ffffd0003f4cecd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  dwm.exe
     
    FAILURE_BUCKET_ID:  0x3B_win32k+15eee4
     
      BIOS Version                  2103
     
      BIOS Release Date             11/06/2013
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    You have experienced the System_Service_Exception bug check.This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    Furthermore, the process at which the system crashed is the "DWM.exe" which is the Desktop Window Manager which manages the painting and all of the desktop.
    Below is a list of 3rd party drivers present on the system :-
    Code:
    **************************Tue Oct  7 08:02:55.875 2014 (UTC + 5:30)**************************
    klwfp.sys                   Wed Feb 27 14:18:31 2013 (512DC85F)
    kneps.sys                   Tue Mar  5 14:39:23 2013 (5135B643)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    klim6.sys                   Thu Jul 11 13:23:56 2013 (51DE6494)
    klkbdflt.sys                Thu Aug  8 18:38:54 2013 (52039866)
    klmouflt.sys                Thu Aug  8 18:39:08 2013 (52039874)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    CSCrySec.sys                Wed Sep 18 12:10:54 2013 (52394AF6)
    CSVirtualDiskDrv.sys        Wed Sep 18 12:12:18 2013 (52394B4A)
    kl1.sys                     Fri Oct 18 14:48:22 2013 (5260FCDE)
    klflt.sys                   Tue Nov 26 18:07:39 2013 (52949613)
    klif.sys                    Fri May 16 22:00:24 2014 (53763D20)
    AMDACPKSL.SYS               Sun Jun 22 08:01:43 2014 (53A6400F)
    AtihdWB6.sys                Sun Jun 22 08:02:00 2014 (53A64020)
    atikmpag.sys                Tue Sep 16 03:29:06 2014 (5417612A)
    atikmdag.sys                Tue Sep 16 03:51:08 2014 (54176654)
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=CSCrySec.sys
    http://www.carrona.org/drivers/driver.php?id=CSVirtualDiskDrv.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    I would suggest you uninstall the current ATI Drivers present on the system using the Display Driver Uninstaller from this **LINK**. Once it is done removing the software, try uninstalling the ATI Driver provided by your manufacturer (In Driver CD) or few versions earlier of the current version.

    In case of any further problem, I would require the Complete Dump File which is located at "C:\Windows\Memory.DMP". The file size of this dump file would be big, hence, make sure that you ZIP it up before uploading it to file hosters like Mediafire,OneDrive etc.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 Pro 64-bit


    OK been a while since I posted the original thread, I have since refreshed Windows and updated all drivers for the system board and everything else.

    I am still having issues with crashing / freezing and I have noticed a few times in the event viewer it says that the crash log failed to run.

    Here is the full Memory Dump: https://www.dropbox.com/s/gdfnc56ifd...EMORY.rar?dl=0
    Last edited by Revan67; 03 Nov 2014 at 11:45.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Revan67 ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    1: kd> !pte 08000000`00000000
                                               VA 0800000000000000
    PXE at FFFFF6FB7DBED000    PPE at FFFFF6FB7DA00000    PDE at FFFFF6FB40000000    PTE at FFFFF68000000000
    contains 03400001139B4867  contains 0000000000000000
    GetUlongFromAddress: unable to read from fffff801803ca0f4
    pfn 1139b4    ---DA--UWEV  not valid
    WARNING: noncanonical VA, accesses will fault !
    The address was not valid and there was an access fault as well. I would suggest you to run Memtest first using this **GUIDE** for no less than 8 passes.

    If this does not find any error, kindly turn on Driver Verifier using this **GUIDE**. Make sure you let the Driver Verifier crash the system for few times before uploading a fresh copy of the SF Diagnostic ZIP File. Also, remove your TeamViewer Software since it is from 2007 and known to cause BSOD's.


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1 Pro 64-bit


    I will try that, I just attached a dropbox link of the full memory dump as well.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Revan67 View Post
    I will try that, I just attached a dropbox link of the full memory dump as well.
    Hi Revan ^_^,

    Let me know the output of the tests. The internet connection here is not so awesome so if there is further problem, I would download and analyse the Complete Dump file

    -Pranav
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1 Pro 64-bit


    Ok about 60 hours later the memory diagnostic is done 8 passes with no errors. 32gb takes a long time to test
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8.1 Pro 64-bit


    still no resolution on this. Crashed again today and just to recap have updated/reinstalled all drivers on the system have tried removing anti-virus and video drivers and teamviewer none of these seem to be the root cause.

    Ran a memory diagnostic for around 60 hours, 8 passes on 32gb of ram, no errors. Running out of ideas here.

    Full memory dump is here: https://www.dropbox.com/s/gdfnc56ifd...EMORY.rar?dl=0
      My System SpecsSystem Spec

  9. #9


    Posts : 2,480
    Windows 10 Pro x64


    Update or rename drivers in red from .sys to .bak. Test your GPU with FurMark: Video Card - Stress Test with Furmark - Windows 7 Help Forums
    Monitor the test at all times. This can damage your GPU if you do not follow my instructions precisely!
    Code:
    FurMark download site:  FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net 
    FurMark Setup:
     - If you have more than one GPU, select Multi-GPU during setup
     - In the Run mode box, select "Stability Test" and "Log GPU Temperature"
     Click "Go" to start the test  (Looks like it's "BURN-IN test" now)
     - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
     NOTE:  Set the alarm to go off at 90บC.  Then watch the system  from that point on.  If the system doesn't display a temperature, watch  it constantly and turn it off at the first sign of video problems.  DO NOT leave it it unmonitored, it can DAMAGE your video card!!!  
     If the temperature gets above 100บC, quit the test - the video card is overheating.
     - Click "Quit" to exit
    
    What you are looking for:  
    - excessive heat from the GPU (report back with anything over 90บC)
    - problems with the video display (picture is distorted or jumbled, picture turns black, etc)
    - problems reported by the program (I haven't seen this, but "just in case")
    Code:
    teamviewervpn.sys Thu Dec 13 10:22:09 2007  (4760F9C1) 
    TeamViewerVPN Network Adapter 
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys 
    
    MxEFUF64.sys Thu Oct 20 18:24:05 2011 (4EA04B25)  
    Matrox Graphics Extio Function Upper Filter Driver[br](discussion about this  driver here: DriverPack Graphics B-"super-generic" Matrox Extio PCI-PCI bridge installs on ATI/nV HW (Page 1) - DriverPack Graphics - DriverPacks.net Forum ) 
    http://www.carrona.org/drivers/driver.php?id=MxEFUF64.sys 
    
    ladfGSCamd64.sys Mon Apr 15  20:39:12 2013 (516C4950) 
    Driver for the Logitech GSeries Headset 
    http://www.carrona.org/drivers/driver.php?id=ladfGSCamd64.sys 
    
    ladfGSRamd64.sys Mon Apr 15  20:39:15 2013 (516C4953) 
    Driver for the Logitech GSeries Headset 
    http://www.carrona.org/drivers/driver.php?id=ladfGSRamd64.sys 
    
    dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys 
    
    AODDriver2.sys Tue Feb 11 12:06:52 2014 (52FA044C)  
    AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7[br][br]Part of AMD Fuel[br][br]Location:  C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys 
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys 
    
    usbfilter.sys Mon Feb 17  07:23:43 2014 (5301AAEF) 
    AMD USB Filter Driver (likely part of the chipset  drivers) 
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys 
    
    AMDACPKSL.SYS Sun Jun 22  04:31:43 2014 (53A6400F) 
    included in the AMD/ATI Catalyst WDM drivers  package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    Rt630x64.sys Wed Jul 16 04:56:14  2014 (53C5E9CE) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    rzudd.sys Fri Sep 5 05:22:11 2014  (54092C63) 
    Razer Rzudd Engine Driver 
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys 
    
    atikmpag.sys Thu Oct 9 16:52:54 2014  (5436A146) 
    ATI Video driver (remove the Catalyst Control Center and only  install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Thu Oct 9 18:05:05  2014 (5436B231) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    
    
    Debug session time: Sun  Nov 2 01:13:05.714 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\MEMORY.DMP] 
    Built by:  9600.16384.amd64fre.winblue_rtm.130821-1623 
    System Uptime: 2 days  22:23:40.458 
    Probably caused by : dxgkrnl.sys (  dxgkrnl!DxgkCddSubmitPresentHistory+31e ) 
    BugCheck 7E, {ffffffffc0000005,  fffff801801499f0, ffffd000241b4308, ffffd000241b3b10} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED  (7e) 
    Bugcheck code 0000007E 
    Arguments: 
    Arg1: ffffffffc0000005,  The exception code that was not handled 
    Arg2: fffff801801499f0, The address  that the exception occurred at 
    Arg3: ffffd000241b4308, Exception Record  Address 
    Arg4: ffffd000241b3b10, Context Record Address 
    PROCESS_NAME:  csrss.exe 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    FAILURE_BUCKET_ID: AV_dxgkrnl!DxgkCddSubmitPresentHistory 
    BiosVersion =  2501 
    BiosReleaseDate = 04/07/2014 
    SystemManufacturer = To be filled by  O.E.M. 
    SystemProductName = To be filled by O.E.M.  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2014 Dec 14 00:41:46 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 14 00:41:46 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 14 00:41:46 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Dang, I must have missed this one . Sorry for this

    Kindly follow the instructions provided by softwaremaniac.
      My System SpecsSystem Spec

Windows 8.1 unknown bluescreen error
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