Solved BSOD after waking up from sleep

zan19

New Member
Messages
6
So, I've been getting BSOD for over a month. It happens after my laptop wake up from sleep.
I've tried to uninstall some programs i installed just before this happened (malware bytes, HP printer driver, etc) but this BSOD still happens.
I hope someone can help to analyze and solve this problem.
 
Last edited:

My Computer

System One

  • OS
    WIndows 8
    Computer type
    Laptop
This is from the latest minidump file. I hope this helps( i cant seem to run dm log collector)
Code:
Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Fauzan\Downloads\100714-35312-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
Machine Name:
Kernel base = 0xfffff803`27a19000 PsLoadedModuleList = 0xfffff803`27ce5aa0
Debug session time: Tue Oct  7 08:56:57.512 2014 (UTC + 7:00)
System Uptime: 0 days 0:21:13.315
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.............................................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006bd9880, fffff803265887f0, fffffa8007aca010}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006bd9880, Physical Device Object of the stack
Arg3: fffff803265887f0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa8007aca010, The blocked IRP

Debugging Details:
------------------


DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5010ab1f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000ef3000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

DPC_STACK_BASE:  FFFFF8032658EFB0

STACK_TEXT:  
fffff803`265887b8 fffff803`27baf8be : 00000000`0000009f 00000000`00000003 fffffa80`06bd9880 fffff803`265887f0 : nt!KeBugCheckEx
fffff803`265887c0 fffff803`27baf8f1 : fffffa80`06cc6380 fffffa80`177c81f0 fffff803`26588939 fffff803`27b3cca8 : nt!PopIrpWatchdogBugcheck+0xe2
fffff803`26588820 fffff803`27a9c33a : fffffa80`177c81f0 fffff803`26588939 00000000`00000001 00000000`00000000 : nt!PopIrpWatchdog+0x32
fffff803`26588870 fffff803`27a9a7a5 : 00000000`00000000 fffff803`27a9be4f 00000000`00140001 fffff803`27d15c20 : nt!KiProcessExpiredTimerList+0x22a
fffff803`265889a0 fffff803`27a9c7b8 : fffff803`27d11180 fffff803`27d13f80 00000000`0000000c 00000000`0000bdbd : nt!KiExpireTimerTable+0xa9
fffff803`26588a40 fffff803`27a9bb56 : fffffa80`00000000 00001f80`00d10080 00000000`00000000 00000000`00000002 : nt!KiTimerExpiration+0xc8
fffff803`26588af0 fffff803`27a9cb0a : fffff803`27d11180 fffff803`27d11180 00000000`001b3db0 fffff803`27d6b880 : nt!KiRetireDpcList+0x1f6
fffff803`26588c60 00000000`00000000 : fffff803`26589000 fffff803`26583000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  6.2.9200.16384

FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys

BUCKET_ID:  0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_iastora_image_pci.sys

FAILURE_ID_HASH:  {7d15649d-af9d-aeb2-1222-6fa8a2b3c912}

Followup: MachineOwner
---------
 

My Computer

System One

  • OS
    WIndows 8
    Computer type
    Laptop
Hi zan10 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
0: kd> !irp fffffa8009e92480
Irp is active with 6 stacks 3 is current (= 0xfffffa8009e925e0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800739b060 00000000 fffff8800139c1a0-fffffa8009e955a0 Success Error Cancel pending
       *** ERROR: Symbol file could not be found.  Defaulted to export symbols for storport.sys - 
 \Driver[COLOR=#FF0000][U][B]\iaStorA[/B][/U][/COLOR] CLASSPNP!ClassFindModePage
   Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa8009e95060 00000000 fffff88000f5de30-00000000 Success Error Cancel pending
       *** ERROR: Module load completed but symbols could not be loaded for disk.sys
 \Driver\disk partmgr
   Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa8009e95aa0 00000000 fffff803c79a345c-fffffa8009e92b40 Success Error Cancel pending
        \Driver\partmgr nt!PopRequestCompletion
   Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009e92b40    
   Args: 00000000 00000000 00000000 00000000
And there we have the Intel Rapid Storage. This driver caused a lot of trouble in the past.
Code:
0: kd> lmvm iastora
start             end                 module name
fffff880`0148d000 fffff880`01758000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Sun Sep 02 06:31:24 [COLOR=#0000FF][B][U]2012[/U][/B][/COLOR] (5042AFE4)
    CheckSum:         000A0CD7
    ImageSize:        002CB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
And there we go. The driver which is installed on the system is very old.

In case you are not using the RAID Storage, I would suggest Uninstalling and removing it completely from the system. Please follow the below guide to uninstall the driver completely -

Uninstalling the Intel(R) Rapid Storage Technology driver - Microsoft Community

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
^
so, i tried to unisntall the driver before i read your message and now my windows doesn't start.
 

My Computer

System One

  • OS
    WIndows 8
    Computer type
    Laptop
^
so, i tried to unisntall the driver before i read your message and now my windows doesn't start.

Hi Zan19 ^_^,

Dang :( That is sad.

Have you tried rebooting into Safe Mode? Also, do you get an option of booting using the Last Known Good Configuration?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
^
so, i tried to unisntall the driver before i read your message and now my windows doesn't start.

Hi Zan19 ^_^,

Dang :( That is sad.

Have you tried rebooting into Safe Mode? Also, do you get an option of booting using the Last Known Good Configuration?

long story short, i ended up reinstalling my laptop and the problem solved ;).
Thank You
 

My Computer

System One

  • OS
    WIndows 8
    Computer type
    Laptop
Glad to hear that the problem has been solved ^_^.

In case of any further problem, do not hesitate to post back.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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