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BSOD after waking up from sleep

  1. #1


    Posts : 6
    WIndows 8

    BSOD after waking up from sleep


    So, I've been getting BSOD for over a month. It happens after my laptop wake up from sleep.
    I've tried to uninstall some programs i installed just before this happened (malware bytes, HP printer driver, etc) but this BSOD still happens.
    I hope someone can help to analyze and solve this problem.
    Last edited by zan19; 06 Oct 2014 at 20:33.

      My System SpecsSystem Spec

  2. #2


    Posts : 6
    WIndows 8


    This is from the latest minidump file. I hope this helps( i cant seem to run dm log collector)
    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Fauzan\Downloads\100714-35312-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    Machine Name:
    Kernel base = 0xfffff803`27a19000 PsLoadedModuleList = 0xfffff803`27ce5aa0
    Debug session time: Tue Oct  7 08:56:57.512 2014 (UTC + 7:00)
    System Uptime: 0 days 0:21:13.315
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    .............................................................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8006bd9880, fffff803265887f0, fffffa8007aca010}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8006bd9880, Physical Device Object of the stack
    Arg3: fffff803265887f0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: fffffa8007aca010, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DUMP_FILE_ATTRIBUTES: 0x8
      Kernel Generated Triage Dump
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IMAGE_NAME:  pci.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5010ab1f
    
    MODULE_NAME: pci
    
    FAULTING_MODULE: fffff88000ef3000 pci
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    
    DPC_STACK_BASE:  FFFFF8032658EFB0
    
    STACK_TEXT:  
    fffff803`265887b8 fffff803`27baf8be : 00000000`0000009f 00000000`00000003 fffffa80`06bd9880 fffff803`265887f0 : nt!KeBugCheckEx
    fffff803`265887c0 fffff803`27baf8f1 : fffffa80`06cc6380 fffffa80`177c81f0 fffff803`26588939 fffff803`27b3cca8 : nt!PopIrpWatchdogBugcheck+0xe2
    fffff803`26588820 fffff803`27a9c33a : fffffa80`177c81f0 fffff803`26588939 00000000`00000001 00000000`00000000 : nt!PopIrpWatchdog+0x32
    fffff803`26588870 fffff803`27a9a7a5 : 00000000`00000000 fffff803`27a9be4f 00000000`00140001 fffff803`27d15c20 : nt!KiProcessExpiredTimerList+0x22a
    fffff803`265889a0 fffff803`27a9c7b8 : fffff803`27d11180 fffff803`27d13f80 00000000`0000000c 00000000`0000bdbd : nt!KiExpireTimerTable+0xa9
    fffff803`26588a40 fffff803`27a9bb56 : fffffa80`00000000 00001f80`00d10080 00000000`00000000 00000000`00000002 : nt!KiTimerExpiration+0xc8
    fffff803`26588af0 fffff803`27a9cb0a : fffff803`27d11180 fffff803`27d11180 00000000`001b3db0 fffff803`27d6b880 : nt!KiRetireDpcList+0x1f6
    fffff803`26588c60 00000000`00000000 : fffff803`26589000 fffff803`26583000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    IMAGE_VERSION:  6.2.9200.16384
    
    FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    
    BUCKET_ID:  0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_iastora_image_pci.sys
    
    FAILURE_ID_HASH:  {7d15649d-af9d-aeb2-1222-6fa8a2b3c912}
    
    Followup: MachineOwner
    ---------
      My System SpecsSystem Spec

  3. #3


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi zan10 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    0: kd> !irp fffffa8009e92480
    Irp is active with 6 stacks 3 is current (= 0xfffffa8009e925e0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800739b060 00000000 fffff8800139c1a0-fffffa8009e955a0 Success Error Cancel pending
           *** ERROR: Symbol file could not be found.  Defaulted to export symbols for storport.sys - 
     \Driver\iaStorA CLASSPNP!ClassFindModePage
       Args: 00041100 00000001 00000001 00000002
     [ 16, 2]   0 e1 fffffa8009e95060 00000000 fffff88000f5de30-00000000 Success Error Cancel pending
           *** ERROR: Module load completed but symbols could not be loaded for disk.sys
     \Driver\disk partmgr
       Args: 00041100 00000001 00000001 00000002
     [ 16, 2]   0 e1 fffffa8009e95aa0 00000000 fffff803c79a345c-fffffa8009e92b40 Success Error Cancel pending
            \Driver\partmgr nt!PopRequestCompletion
       Args: 00041100 00000001 00000001 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009e92b40    
       Args: 00000000 00000000 00000000 00000000
    And there we have the Intel Rapid Storage. This driver caused a lot of trouble in the past.
    Code:
    0: kd> lmvm iastora
    start             end                 module name
    fffff880`0148d000 fffff880`01758000   iaStorA  T (no symbols)           
        Loaded symbol image file: iaStorA.sys
        Image path: iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Sun Sep 02 06:31:24 2012 (5042AFE4)
        CheckSum:         000A0CD7
        ImageSize:        002CB000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    And there we go. The driver which is installed on the system is very old.

    In case you are not using the RAID Storage, I would suggest Uninstalling and removing it completely from the system. Please follow the below guide to uninstall the driver completely -

    Uninstalling the Intel(R) Rapid Storage Technology driver - Microsoft Community

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    WIndows 8


    ^
    so, i tried to unisntall the driver before i read your message and now my windows doesn't start.
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by zan19 View Post
    ^
    so, i tried to unisntall the driver before i read your message and now my windows doesn't start.
    Hi Zan19 ^_^,

    Dang That is sad.

    Have you tried rebooting into Safe Mode? Also, do you get an option of booting using the Last Known Good Configuration?
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    WIndows 8


    Quote Originally Posted by blueelvis View Post
    Quote Originally Posted by zan19 View Post
    ^
    so, i tried to unisntall the driver before i read your message and now my windows doesn't start.
    Hi Zan19 ^_^,

    Dang That is sad.

    Have you tried rebooting into Safe Mode? Also, do you get an option of booting using the Last Known Good Configuration?
    long story short, i ended up reinstalling my laptop and the problem solved .
    Thank You
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Glad to hear that the problem has been solved ^_^.

    In case of any further problem, do not hesitate to post back.
      My System SpecsSystem Spec

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