Windows 8 and 8.1 Forums


BSOD trying to update win 8.1 and when using browser

  1. #1


    Posts : 4
    Windows 8.1 PRO 64bit

    BSOD trying to update win 8.1 and when using browser


    Hello,
    I bought new laptop - Asus R510JK without OS (I downloaded it from DreamSpark), and I have two problems with BSOD:
    - Yesterday I turned off laptop and Windows tried to update - standard information " Please don't turn off your laptop, .....", so I did it, but today I wanted to use my laptop and I saw that Windows stopped updating on 33%. I restarted it manually and I tried to use Windows Update but it crashes: BSOD kernel security check failure.
    I looked for solution and found it : SFC /SCANNOW, but it doesn't work - opened as administrator.
    - When I am using browsers : Chrome, Firefox I have problems with BSOD SYSTEM_SERVICE_EXCEPTION. It is not always, but it's frustrating.
    Sorry for my bad English, but I'm from Poland and I just started learning this language. Anyway I hope you will understand what I'm writting about

    y0shimitsu

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Yoshimitsu & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Sun Oct  5 13:58:51.911 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100514-27625-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
     
    System Uptime: 0 days 0:05:13.618
     
    Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
     
    BugCheck 139, {3, ffffd000243731a0, ffffd000243730f8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
     
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000243731a0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000243730f8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
     
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch
     
    CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
     
    MaxSpeed:     2500
     
    CurrentSpeed: 2494
     
      BIOS Version                  X550JK.302
     
      BIOS Release Date             07/09/2014
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X550JK
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct  4 22:14:29.074 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100414-35437-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
     
    System Uptime: 0 days 10:25:57.781
     
    *** ERROR: Module load completed but symbols could not be loaded for luafv.sys
     
    *** WARNING: Unable to verify timestamp for aswSnx.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
     
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1d8 )
     
    BugCheck 3B, {c0000005, fffff800c78971e8, ffffd000b6542eb0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800c78971e8, Address of the instruction which caused the bugcheck
    Arg3: ffffd000b6542eb0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  AvastSvc.exe
     
    FAILURE_BUCKET_ID:  0x3B_nt!ExDeferredFreePool
     
    CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
     
    MaxSpeed:     2500
     
    CurrentSpeed: 2494
     
      BIOS Version                  X550JK.302
     
      BIOS Release Date             07/09/2014
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X550JK
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Oct  1 00:15:27.586 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\093014-25687-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
     
    System Uptime: 2 days 3:33:25.294
     
    Probably caused by : ntkrnlmp.exe ( nt!PsQuerySectionSignatureInformation+0 )
     
    BugCheck 109, {a3a01f58a05b1511, b3b72bdef2d857a4, fffff803094b1ce8, 1}
    BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
     
    Arguments: 
    Arg1: a3a01f58a05b1511, Reserved
    Arg2: b3b72bdef2d857a4, Reserved
    Arg3: fffff803094b1ce8, Failure type dependent information
    Arg4: 0000000000000001, Type of corrupted region, can be
     0 : A generic data region
     1 : Modification of a function or .pdata
     2 : A processor IDT
     3 : A processor GDT
     4 : Type 1 process list corruption
     5 : Type 2 process list corruption
     6 : Debug routine modification
     7 : Critical MSR modification
    BUGCHECK_STR:  0x109
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  csrss.exe
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
     
    MaxSpeed:     2500
     
    CurrentSpeed: 2494
     
      BIOS Version                  X550JK.302
     
      BIOS Release Date             07/09/2014
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X550JK
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Sep 28 20:38:10.055 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\092814-44937-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
     
    System Uptime: 0 days 7:23:25.763
     
    Probably caused by : win32k.sys ( win32k!ESTROBJ::vInit+134 )
     
    BugCheck 3B, {c0000005, fffff803b8907a6c, ffffd001d70058b0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff803b8907a6c, Address of the instruction which caused the bugcheck
    Arg3: ffffd001d70058b0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  WinRAR.exe
     
    FAILURE_BUCKET_ID:  0x3B_win32k!ESTROBJ::vInit
     
    CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
     
    MaxSpeed:     2500
     
    CurrentSpeed: 2494
     
      BIOS Version                  X550JK.302
     
      BIOS Release Date             07/09/2014
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X550JK
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Sep 28 13:14:12.542 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\092814-20312-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
     
    System Uptime: 0 days 13:31:48.250
     
    Probably caused by : memory_corruption ( nt!MiDispatchFault+12f )
     
    BugCheck 50, {fffff6e002539f98, 0, fffff803f96b521f, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
     
    Arguments: 
    Arg1: fffff6e002539f98, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff803f96b521f, If non-zero, the instruction address which referenced the bad memory
     address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  mscorsvw.exe
     
    FAILURE_BUCKET_ID:  AV_nt!MiDispatchFault
     
    CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
     
    MaxSpeed:     2500
     
    CurrentSpeed: 2494
     
      BIOS Version                  X550JK.302
     
      BIOS Release Date             07/09/2014
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X550JK
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep 27 23:42:00.569 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\092714-19125-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
     
    System Uptime: 0 days 1:41:24.280
     
    *** WARNING: Unable to verify timestamp for aswSP.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
     
    Probably caused by : aswSP.sys ( aswSP+10d66 )
     
    BugCheck 1A, {41793, fffff680000aca90, 153, 152}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    Arguments: 
    Arg1: 0000000000041793, The subtype of the bugcheck.
    Arg2: fffff680000aca90
    Arg3: 0000000000000153
    Arg4: 0000000000000152
    BUGCHECK_STR:  0x1a_41793
     
    PROCESS_NAME:  Origin.exe
     
    FAILURE_BUCKET_ID:  0x1a_41793_aswSP+10d66
     
    CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
     
    MaxSpeed:     2500
     
    CurrentSpeed: 2494
     
      BIOS Version                  X550JK.302
     
      BIOS Release Date             07/09/2014
     
      Manufacturer                  ASUSTeK COMPUTER INC.
     
      Product Name                  X550JK
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Sun Oct  5 13:58:51.911 2014 (UTC + 5:30)**************************
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    avkmgr.sys                  Mon Sep 16 16:44:23 2013 (5236E80F)
    AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
    RtsPer.sys                  Fri Oct 18 11:39:07 2013 (5260D083)
    Rt630x64.sys                Tue Nov 26 13:02:54 2013 (52944EA6)
    dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
    AsusTP.sys                  Mon Mar 17 12:40:51 2014 (53269FFB)
    rtwlane.sys                 Wed Apr 30 12:27:57 2014 (53609EF5)
    nvlddmkm.sys                Wed May 14 02:10:33 2014 (53728341)
    CHDRT64.sys                 Thu Jun 12 14:16:57 2014 (53996901)
    iwdbus.sys                  Wed Jun 18 03:24:22 2014 (53A0B90E)
    aswMonFlt.sys               Thu Jun 26 17:02:51 2014 (53AC04E3)
    aswRdr2.sys                 Thu Jun 26 17:03:28 2014 (53AC0508)
    aswSnx.sys                  Thu Jun 26 17:04:44 2014 (53AC0554)
    aswRvrt.sys                 Thu Jun 26 17:05:39 2014 (53AC058B)
    aswVmm.sys                  Thu Jun 26 17:05:49 2014 (53AC0595)
    aswStm.sys                  Thu Jun 26 17:17:09 2014 (53AC083D)
    aswSP.sys                   Wed Jul  2 23:08:12 2014 (53B44384)
    avgntflt.sys                Fri Jul 11 21:16:47 2014 (53C006E7)
    igdkmd64.sys                Tue Aug  5 21:17:18 2014 (53E0FC86)
    avipbb.sys                  Wed Aug  6 13:01:29 2014 (53E1D9D1)
    nvvad64v.sys                Thu Sep  4 22:40:48 2014 (54089D18)
    NvStreamKms.sys             Sat Sep  6 10:07:11 2014 (540A8F77)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct  4 22:14:29.074 2014 (UTC + 5:30)**************************
    aswHwid.sys                 Thu Jun 26 17:01:26 2014 (53AC048E)
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=avipbb.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys


    In one of the Dump files, we have got One Bit Corruption, in one there is Memory_Corruption and in two of the Dump files, the drivers from Avast have been blamed.

    It appears that you have two Antivirus Suites installed on your system. I strongly suggest you to not have more than one Antivirus Suite installed on the system. Till the time we are troubleshooting, kindly remove both of the Antivirus Suites using the tools below :-

    Avast - avast! Uninstall Utility | Download aswClear for avast! Removal
    Avira - How do I uninstall my Avira product?

    Once the system has been stabilised, feel free to install any one suite of Antivirus.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1 PRO 64bit


    Thanks for answer,
    well, at the beginning i had one Antivirus Suite - Avast but i shut it down (I didn't uninstall it) and installed second - Avira. So the main problem was that Avast is interfering with Avira? I uninstalled Avast and reset Windows Update components. Then I was able to update win8, but about the problem with Browser I think that will take more time to be sure if it's repaired.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Y0shimitsu ^_^,

    Kindly remove both the Antivirus Suite's using the Tools which I have posted in my previous reply. Once the system has stabilised, install only one antivirus suite.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

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