Total freeze after installing updates

J

Jacquelyn Crame

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I have Windows 8CP installed on a Dell Duo. It's been working pretty well. Last night after reinstalling my Office 2007 and Outlook 2007 software I ran Windows update. There were a number of Windows 8 updates as well as Service Pack 1 for Office. There was also one optional update for a technical driver/program (I don't remember the name and can't get to Control Panel to find it out.) I don't know what caused the freeze. I can't even shut down normally, have to force a shut down.

I believe I need to reinstall Windows 8 (have to use a flash drive because my Dell Duo has no optical drive) and will get some help this afternoon to do that.

Is Office 2007 causing the problem? It seemed to run fine after I downloaded and activated it. Our IT person thinks I'll do better to download the free trial of Office 2010. I was trying to avoid the added expense of new Office software. I'm not knowledgeable enough to do anything more than follow directions.

A computer is something I use to do my job, not something I like to tinker with! I wanted the Windows 8 because I have the Dell Duo and its touch screen does not work well with Windows 7.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Dell Duo
    CPU
    Intel Atom N550 processor
    Motherboard
    ?
    Memory
    2GB
    Graphics Card(s)
    Integrated Intel Graphics
Hi Jacqueline.

Had some issues myself after installing updates.

This is really a beta/preview , so not expected to be perfect.

Best not to have it on a machine that is important ( except perhaps in a VM )
 

My Computer

System One

  • OS
    7/8/ubuntu/Linux Deepin
    Computer type
    PC/Desktop

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Jacquelyn Crame said:
I have Windows 8CP installed on a Dell Duo. It's been working pretty well. Last night after reinstalling my Office 2007 and Outlook 2007 software I ran Windows update. There were a number of Windows 8 updates as well as Service Pack 1 for Office. There was also one optional update for a technical driver/program (I don't remember the name and can't get to Control Panel to find it out.) I don't know what caused the freeze. I can't even shut down normally, have to force a shut down.

I believe I need to reinstall Windows 8 (have to use a flash drive because my Dell Duo has no optical drive) and will get some help this afternoon to do that.

Is Office 2007 causing the problem? It seemed to run fine after I downloaded and activated it. Our IT person thinks I'll do better to download the free trial of Office 2010. I was trying to avoid the added expense of new Office software. I'm not knowledgeable enough to do anything more than follow directions.

A computer is something I use to do my job, not something I like to tinker with! I wanted the Windows 8 because I have the Dell Duo and its touch screen does not work well with Windows 7.
Click to expand...

When you restart, the system does not go into recovery automatically? How are you forcing a shutdown? Holding the power button? You can try to force it to appear by turning the computer off while it's booting. From a cold shutdown, press the power button and wait until you see the fish. Then hold the power button to forcibly power the system off while it's booting. That will make Windows 8 think that the boot has failed and trigger displaying the recovery menu. Search those menus for the system recovery option that will reinstall windows but keep your files and settings.
 

My Computer

System One

  • OS
    Windows 8CP
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