Windows 8 and 8.1 Forums


Total freeze after installing updates

  1. #1


    Posts : 2
    Windows 8

    Total freeze after installing updates


    I have Windows 8CP installed on a Dell Duo. It's been working pretty well. Last night after reinstalling my Office 2007 and Outlook 2007 software I ran Windows update. There were a number of Windows 8 updates as well as Service Pack 1 for Office. There was also one optional update for a technical driver/program (I don't remember the name and can't get to Control Panel to find it out.) I don't know what caused the freeze. I can't even shut down normally, have to force a shut down.

    I believe I need to reinstall Windows 8 (have to use a flash drive because my Dell Duo has no optical drive) and will get some help this afternoon to do that.

    Is Office 2007 causing the problem? It seemed to run fine after I downloaded and activated it. Our IT person thinks I'll do better to download the free trial of Office 2010. I was trying to avoid the added expense of new Office software. I'm not knowledgeable enough to do anything more than follow directions.

    A computer is something I use to do my job, not something I like to tinker with! I wanted the Windows 8 because I have the Dell Duo and its touch screen does not work well with Windows 7.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    Hi Jacqueline.

    Had some issues myself after installing updates.

    This is really a beta/preview , so not expected to be perfect.

    Best not to have it on a machine that is important ( except perhaps in a VM )
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!
      My System SpecsSystem Spec

  4. #4


    Odell
    Posts : 60
    Windows 8CP


    Quote Originally Posted by Jacquelyn Crame View Post
    I have Windows 8CP installed on a Dell Duo. It's been working pretty well. Last night after reinstalling my Office 2007 and Outlook 2007 software I ran Windows update. There were a number of Windows 8 updates as well as Service Pack 1 for Office. There was also one optional update for a technical driver/program (I don't remember the name and can't get to Control Panel to find it out.) I don't know what caused the freeze. I can't even shut down normally, have to force a shut down.

    I believe I need to reinstall Windows 8 (have to use a flash drive because my Dell Duo has no optical drive) and will get some help this afternoon to do that.

    Is Office 2007 causing the problem? It seemed to run fine after I downloaded and activated it. Our IT person thinks I'll do better to download the free trial of Office 2010. I was trying to avoid the added expense of new Office software. I'm not knowledgeable enough to do anything more than follow directions.

    A computer is something I use to do my job, not something I like to tinker with! I wanted the Windows 8 because I have the Dell Duo and its touch screen does not work well with Windows 7.
    When you restart, the system does not go into recovery automatically? How are you forcing a shutdown? Holding the power button? You can try to force it to appear by turning the computer off while it's booting. From a cold shutdown, press the power button and wait until you see the fish. Then hold the power button to forcibly power the system off while it's booting. That will make Windows 8 think that the boot has failed and trigger displaying the recovery menu. Search those menus for the system recovery option that will reinstall windows but keep your files and settings.
      My System SpecsSystem Spec

Total freeze after installing updates
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