Windows 8 and 8.1 Forums

BSOD while idle

  1. #1


    Posts : 2
    Windows 8.1

    BSOD while idle


    Hello,

    I have this laptop for a year and a half. Never had BSODs before but since monday I already had 3. The first of them I was watching a video. The two others I was just browsing.

    I appreciate any help.

    Thanks,

    Rafael

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Rafaxy & Welcome to the forums ^_^,

    I am extremely sorry for the late response but we have been very busy and at times we do get overwhelmed.
    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Thu Oct  2 23:42:38.622 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100214-64234-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 1 days 23:34:06.717
     
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
     
    BugCheck 1, {7fff9dc4ad7a, 0, fffd, ffffd00026d0db80}
    BugCheck Info: APC_INDEX_MISMATCH (1)
     
    Arguments: 
    Arg1: 00007fff9dc4ad7a, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000fffd, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: ffffd00026d0db80, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  audiodg.exe
     
    FAILURE_BUCKET_ID:  0x1_SysCallNum_6_nt!KiSystemServiceExit
     
    CPUID:        "Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2395
     
      BIOS Version                  P04ABJ
     
      BIOS Release Date             09/19/2012
     
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
     
      Product Name                  700Z3C/700Z5C
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Oct  1 00:07:49.915 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\093014-28718-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 0:38:53.670
     
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
     
    BugCheck 1, {7ff85970ad7a, 0, fffd, ffffd00022210b80}
    BugCheck Info: APC_INDEX_MISMATCH (1)
     
    Arguments: 
    Arg1: 00007ff85970ad7a, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000fffd, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: ffffd00022210b80, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  audiodg.exe
     
    FAILURE_BUCKET_ID:  0x1_SysCallNum_6_nt!KiSystemServiceExit
     
    CPUID:        "Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2395
     
      BIOS Version                  P04ABJ
     
      BIOS Release Date             09/19/2012
     
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
     
      Product Name                  700Z3C/700Z5C
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Sep 30 23:27:18.643 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\093014-27140-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 19:59:39.399
     
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
     
    BugCheck 1, {7ffd5beead7a, 0, fffd, ffffd00036186b80}
    BugCheck Info: APC_INDEX_MISMATCH (1)
     
    Arguments: 
    Arg1: 00007ffd5beead7a, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000fffd, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: ffffd00036186b80, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  audiodg.exe
     
    FAILURE_BUCKET_ID:  0x1_SysCallNum_6_nt!KiSystemServiceExit
     
    CPUID:        "Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2395
     
      BIOS Version                  P04ABJ
     
      BIOS Release Date             09/19/2012
     
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
     
      Product Name                  700Z3C/700Z5C
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    The most common reason to see this bugcheck is that a driver is misbehaving and not properly incrementing/decrementing the number of calls to APC's.
    Below is a list of 3rd party drivers present on the system -
    Code:
    **************************Thu Oct  2 23:42:38.622 2014 (UTC + 5:30)**************************
    CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    iBtFltCoex.sys              Wed Jul  4 03:52:55 2012 (4FF370BF)
    btmhsf.sys                  Sat Jul 14 19:01:32 2012 (500174B4)
    RadioHIDMini.sys            Fri Jul 27 17:27:08 2012 (50128214)
    iaStorA.sys                 Tue Jul 31 23:51:21 2012 (50182221)
    dump_iaStorA.sys            Tue Jul 31 23:51:21 2012 (50182221)
    ETD.sys                     Tue Aug  7 15:10:49 2012 (5020E2A1)
    RTKVHD64.sys                Tue Aug  7 16:19:39 2012 (5020F2C3)
    excsd.sys                   Sat Aug 18 05:37:27 2012 (502EDCBF)
    excfs.sys                   Sat Aug 18 05:37:50 2012 (502EDCD6)
    ew_jubusenum.sys            Mon Aug 20 06:25:56 2012 (50318B1C)
    HWiNFO64A.SYS               Sat Jan 26 17:58:11 2013 (5103CBDB)
    AMPPAL.sys                  Wed Feb 13 17:19:57 2013 (511B7DE5)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    iwdbus.sys                  Thu Jul 25 06:36:12 2013 (51F07A04)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    Netwew00.sys                Fri Aug 23 02:50:34 2013 (521680A2)
    nvlddmkm.sys                Fri Aug 30 03:09:12 2013 (521FBF80)
    nvpciflt.sys                Fri Aug 30 03:09:37 2013 (521FBF99)
    igdkmd64.sys                Mon Sep  9 22:57:52 2013 (522E0518)
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=RadioHIDMini.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=Netwew00.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

    According to your Event Log, there are many services which are getting Hung including the Express Cache. Please update the drivers highlighted in RED first. The second driver highlighted in RED is the Huawei Mobile Device so see if the crashes stop if you remove the Device from the system.

    Also, I am not able to identify your model correctly on the Samsung website hence you would need to find it yourself for your model and then download the latest drivers (ALL of them).

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Hi blueelvis, thanks for your response!

    Since I posted, I had no bsod anymore. Anyway, I just uninstalled the HUAWEI driver and tried to update iaStorA.sys via Windows but it said it's already up to date.

    The model of my laptop is NP700Z5C-S03 but the latest driver versions on Samsung website are from middle 2012 so I believe all of them are up to date because I bought it in 2013.

    What do you mean by saying that many services are getting hung including express cache? I do notice that my system is very slow sometimes, is it related? How can I solve this?

    Thanks,

    Rafael
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Rafael ^_^,

    Glad to hear that you did not have any BSODs. Try updating your Express Cache using the Samsung Support Website.

    Let me know in case of any further problems ^_^
      My System SpecsSystem Spec

BSOD while idle
Related Threads
Solved BSOD when computer is idle in BSOD Crashes and Debugging
52656 I have been getting these blue screens at random times when the computer is idle. This is a brand new machine. The tech that built it has already replaced the memory modules hoping to solve the problem, but it didn't do the trick. I have never had it throw the blue screen while I was...
BSOD while idle in the middle of the night. in BSOD Crashes and Debugging
Hey guys, I'm using this laptop and recently my system's been BSODing while it's idle in the middle of the night. Wanna add a note that there's an old minidump from august which I never looked into, and that I've recently moved to a different country with the laptop (if that changes...
Hi everyone ! This is my first thread here so bear with me, today I got my first BSOD in more than a decade and WhoCrashed told me this : I recently added 8gb of RAM to my Gigabyte Z87 UD3H motherboard and I believe this is where the problem stems from as this board apparently does not like...
Bsod 0x8000000000000002 on idle in BSOD Crashes and Debugging
Hi i have gotten these damn bsod:s for almost month and i don't know what to do.. Things i have tried: Reinstalled windows 3 times with no luck Taken memory test with no errors Checked drivers and all up to date Taken many beers not helped Computer specs are: Win 8.1 600w lc power:...
I walk away from my computer for a bit and come back to a BSOD. This happens quite regular. I have run my system both stock and highly overclocked. When it started BSODing on me I put it back to stock to see if that helped but it has not helped. Any help would be greatly appreciated!
BSOD while running idle in BSOD Crashes and Debugging
So I have had the computer on at night doing some stuff. About some time into it, the computer bsods (I only notice it in the morning) I had a similar bsod problem earlier his year and it solved by unninstalling daemon tools which was conflicting, but now BSOD is back and I dont know why Any...
BSOD when left idle in BSOD Crashes and Debugging
hi, I really need your help. imm getting BSOD with errors lime MEMORY MANAGENT/PAGE FAULT whenever i leave my pc idle for sometime and i have to restart it manually by pressing the power button.It says it will restart itself after BSOD but dosent.There is no BSOD when im working . Details of my...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook