BSOD Event 41 Task 63 Kernel-Power Random shutdown

ufo19900518

New Member
Messages
3
Location
Taiwan
Hi I bought my laptop about 3 months ago
i got BSOD relating event 41 task 63 kernel power many times and got twice BSOD today
it really made me frustrated
please help
 

My Computer

System One

  • OS
    Windows 8 Professional (x64) Build 9200
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ThinkPad X240
    CPU
    Intel Core i3-4010U
    Motherboard
    LENOVO 20ALA001TW
    Memory
    DDR3-1600 8GB
    Graphics Card(s)
    Intel HD Graphics 4400
    Screen Resolution
    1366x768
    Browser
    Mozilla Firefox
    Antivirus
    Avira Antivirus
This is a detail about my laptop's random start today

System

-Provider
[ Name]Microsoft-Windows-Kernel-Power
[ Guid]{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41
Version3
Level1
Task63
Opcode0
Keywords0x8000000000000002
-TimeCreated
[ SystemTime]2014-10-02T06:50:05.007895800Z
EventRecordID14317
Correlation
-Execution
[ ProcessID]4
[ ThreadID]8
ChannelSystem
ComputerFrancis_Xiao-PC
-Security
[ UserID]S-1-5-18

-EventData
BugcheckCode209
BugcheckParameter10x40000000410
BugcheckParameter20x2
BugcheckParameter30x0
BugcheckParameter40xfffff88006170aa9
SleepInProgress4
PowerButtonTimestamp0
BootAppStatus0
 

My Computer

System One

  • OS
    Windows 8 Professional (x64) Build 9200
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ThinkPad X240
    CPU
    Intel Core i3-4010U
    Motherboard
    LENOVO 20ALA001TW
    Memory
    DDR3-1600 8GB
    Graphics Card(s)
    Intel HD Graphics 4400
    Screen Resolution
    1366x768
    Browser
    Mozilla Firefox
    Antivirus
    Avira Antivirus
Hi UFO & Welcome to the forums ^_^,

I am extremely sorry for the delay caused as we were extremely busy :(

Unfortunately, the ZIP file uploaded by you does not contain any Dump files. Could you please upload the Dump Files located at C:\Windows\Minidumps\
Please make sure that you ZIP up the dump files before uploading. You might need to copy the dump files to some other folder before you could ZIP them up because of the Permission issues.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
minidump files uploaded

Hi, Pranav thanks for your response
please look over the dump file and help me figure out what is wrong
again, thanks
 

My Computer

System One

  • OS
    Windows 8 Professional (x64) Build 9200
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ThinkPad X240
    CPU
    Intel Core i3-4010U
    Motherboard
    LENOVO 20ALA001TW
    Memory
    DDR3-1600 8GB
    Graphics Card(s)
    Intel HD Graphics 4400
    Screen Resolution
    1366x768
    Browser
    Mozilla Firefox
    Antivirus
    Avira Antivirus
Hi Ufo19900518 ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
0: kd> k
Child-SP          RetAddr           Call Site
fffff800`82c6c888 fffff800`83df2eab nt!KeBugCheckEx
fffff800`82c6c890 fffff800`83cb8341 nt! ?? ::FNODOBFM::`string'+0x14320
fffff800`82c6c910 fffff800`84384e94 nt!KeUpdateRunTime+0x51
fffff800`82c6c940 fffff800`83c6c0de hal!HalpTimerClockInterrupt+0x50
fffff800`82c6c970 fffff880`06b11164 nt!KiInterruptDispatchLBControl+0x1ce
fffff800`82c6cb00 fffffa80`1597e6b0 [COLOR=#FF0000][B][U]NETwew02[/U][/B][/COLOR]+0x29164
fffff800`82c6cb08 fffff880`06b074ed 0xfffffa80`1597e6b0
fffff800`82c6cb10 fffff800`82c6cc32 NETwew02+0x1f4ed
fffff800`82c6cb18 fffffa80`159febb0 0xfffff800`82c6cc32
fffff800`82c6cb20 fffffa80`15d7a5c0 0xfffffa80`159febb0
fffff800`82c6cb28 00000000`0000010c 0xfffffa80`15d7a5c0
fffff800`82c6cb30 fffff800`82c6cce0 0x10c
fffff800`82c6cb38 fffff880`06b060aa 0xfffff800`82c6cce0
fffff800`82c6cb40 fffffa80`157ef6a0 NETwew02+0x1e0aa
fffff800`82c6cb48 fffffa80`157ef6a0 0xfffffa80`157ef6a0
fffff800`82c6cb50 fffff800`82c6cc00 0xfffffa80`157ef6a0
fffff800`82c6cb58 fffff800`82c6cc08 0xfffff800`82c6cc00
fffff800`82c6cb60 fffffa80`15b70025 0xfffff800`82c6cc08
fffff800`82c6cb68 0ab280bd`021f8000 0xfffffa80`15b70025
fffff800`82c6cb70 72657075`53000000 0x0ab280bd`021f8000
fffff800`82c6cb78 00000065`76697244 0x72657075`53000000
fffff800`82c6cb80 00000000`00000000 0x00000065`76697244
As we can see from the Stack, your Intel Wireless Network Adapter Driver is causing trouble. But, I wonder if it is really the problem since it is of latest version according to it's signature.
I checked the loaded modules list and I found that there are two antivirus Suites installed on your system i.e. Avira & Norton. It is strongly suggested not to install more than one Antivirus as they are bound to cause trouble.

Kindly remove both of the Antivirus using the below Tools and once the system has stabilised after removing them, install only one antivirus on your system :-
Norton - **TOOL**
Avira - **TOOL**


Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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