Windows 8 and 8.1 Forums


BSOD Driver Power State Failure

  1. #1


    Posts : 4
    Windows 8.1

    BSOD Driver Power State Failure


    I have an ASUS S56CM laptop with Windows 8.1.

    For the past few days I have been getting a BSOD (Driver Power State Failure) upon start up. Leading up to this, my computer would freeze completely at random times not that often and I had to do a hard shut down to fix it.

    The past three days have been identical. When turning my computer on from a completlely off state, it takes forever to start then eventually gives me the BSOD. The 0% thing never loads so I do a hard shut down and turn the computer back on. It still takes forever to start (8 minutes +) but I don't get a BSOD and am able to use the computer fine. Then when shutting down, it takes over 6-8 minutes as well. Before all this, my computer would get to the log in screen in under one minute.

    I had a program called "WhoCrashed" but it hasn't logged any of the BSOD's from startup, only ones that I had when the computer was already on. For one of them, it told me the error may have been caused by iastora.sys which was the Intel Rapid Storage Technology driver. I tried to delete this as well as installing a newer version but it didn't fix anything.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
    Add to that the release of the Win10 preview and my system messing up - and I'm way behind on replying to topics. Sorry!

    Do your still need help with this problem?
    I will be notified if you reply to this topic and will respond within 48 hours.
      My System SpecsSystem Spec

  3. #3


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi meowcat & Welcome to the forums ^_^,

    I am extremely sorry for the delay caused in responding but we do get overwhelmed at times
    Anyways, I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    2: kd> !irp ffffe00173f216a0
    Irp is active with 4 stacks 3 is current (= 0xffffe00173f21800)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [ 16, 0]   0  0 ffffe0016e3c4060 00000000 fffff801f32438a0-fffff801f321f22c    
            \Driver\pci ACPI!ACPIBuildRegOnRequest
       Args: 00000000 00000000 00000000 00000002
     [ 16, 0]   0  0 ffffe0016e3c1b90 00000000 fffff801f39a54d8-00000000    
            \Driver\ACPI storport!RaidAdapterPowerUpDeviceCompletion
       Args: 00000000 00000000 00000000 00000002
    >[ 16, 2]   0 e1 ffffe0016e3e5050 00000000 fffff8027472dfd8-ffffe001735ca530 Success Error Cancel pending
           *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
     \Driver\iaStorA nt!PopRequestCompletion
       Args: 00051100 00000001 00000001 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe001735ca530    
       Args: 00000000 00000000 00000000 00000000
    According to the analysis, the Intel Rapid Storage Driver is at fault here. Furthermore, if we check the time stamp of the driver, we get the below :-
    Code:
    2: kd> lmvm iastora
    start             end                 module name
    fffff801`f36d1000 fffff801`f399b000   iaStorA  T (no symbols)           
        Loaded symbol image file: iaStorA.sys
        Image path: \SystemRoot\System32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Tue Jul 10 02:12:33 2012 (4FFB4239)
        CheckSum:         000AB20A
        ImageSize:        002CA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This is pretty old and the driver from this time period is known to cause issues.
    Kindly update this driver from the Manufacturer's Support website. If there is no driver available, download the latest version from this link :-
    https://downloadcenter.intel.com/Sea...+Rapid+Storage


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8.1


    Thanks,

    I updated to the latest driver on the support page for my laptop which was for Windows 8, not 8.1: VersionV11.7.0.1013, 2013/01/30. I am still having the same issue, extremely slow start-up and the Driver Power State Failure BSOD when starting up after the computer has been off for awhile.

    I attached new debug files.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2012. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one).

    HotSpotShield is known to cause BSOD's on some Windows systems. Please uninstall it immediately.
    It's driver is hssdrv6.sys - I haven't seen anything on it recently, so removing it will tell you if it's a problem or not.

    Uninstall Diskkeeper (just a hunch). It's from before Win8.1 came out - so it may not be compatible.
    Worst case, you can reinstall it later on.

    These devices don't have drivers installed:
    Not Available ACPI\INT3400\2&DABA3FF&2 The drivers for this device are not installed.
    Not Available PCI\VEN_8086&DEV_0153&SUBSYS_15871043&REV_09\3&11583659&0&20 The drivers for this device are not installed.
    Not Available ACPI\INT3402\0 The drivers for this device are not installed.
    Not Available ACPI\INT3403\0 The drivers for this device are not installed.
    Not Available ACPI\INT3403\1 The drivers for this device are not installed.
    Not Available ACPI\INT3403\2 The drivers for this device are not installed.
    Not Available ACPI\INT3403\3 The drivers for this device are not installed.
    Not Available ACPI\INT3404\0 The drivers for this device are not installed.
    Please visit the manufacturer's website and install ALL available drivers!
    If unable to find all the drivers to fix this, please generate the following report:
    Press Win and R to open the Run dialog
    Type in "perfmon" (without the quotes) and press "Enter"

    In the left hand pane:
    - expand "Data Collector Sets", then expand "System"
    - Right click on "System Diagnostics" and select "Start"

    Wait until the report shows up in the right hand pane (approximately 60 seconds)
    If you're impatient, left click on the latest report in the left hand pane and you'll see the "Generating report..." status message.

    - expand "Reports", then expand "System"
    - left click on the latest report (to select it)
    - right click on the latest report and select "View", then select "Folder
    (the reports are numeric by date, then by number of the report that day. For example, the 6th report I ran on 30 September 2014 is named "SAMSUNG_NP780_20140930-000006")
    - scroll down to "report.html" and copy/paste it to your Desktop

    - then Zip it up and upload it with your next post. If the report is too big to upload, please upload it to a free file-hosting site and provide a link to it here.

    Just FYI - the reports are located at: C:\PerfLogs\System\Diagnostics\<report name>\report.html
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    SCDEmu.SYS Tue Aug 7 11:19:48 2007 (46B88D94)
    PowerISO Virtual Drive driver
    SCDEmu.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Oct  3 18:59:45.632 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\100314-264437-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 23:34:06.538
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys
    BugCheck 9F, {3, ffffe0000e5763b0, fffff8015b72d930, ffffe000109fa710}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0000e5763b0, Physical Device Object of the stack
    Arg3: fffff8015b72d930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe000109fa710, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_IMAGE_iaStorA.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  K56CM.206
      BIOS Release Date             08/21/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  K56CM
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Oct  3 18:59:45.632 2014 (UTC - 4:00)**************************
    SCDEmu.SYS                  Tue Aug  7 11:19:48 2007 (46B88D94)
    excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
    excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    RtsBaStor.sys               Wed Jun 13 06:09:02 2012 (4FD866BE)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    RTKVHD64.sys                Tue Aug  7 06:49:39 2012 (5020F2C3)
    iaStorA.sys                 Mon Mar 18 19:36:36 2013 (5147A504)
    dump_iaStorA.sys            Mon Mar 18 19:36:36 2013 (5147A504)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    athw8x.sys                  Wed Aug  7 23:41:36 2013 (52031370)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    IntcDAud.sys                Thu Aug 29 10:42:53 2013 (521F5DED)
    Rt630x64.sys                Mon Sep  9 02:47:07 2013 (522D6EEB)
    avkmgr.sys                  Mon Sep 16 07:14:23 2013 (5236E80F)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
    nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
    nvpciflt.sys                Sat Feb  8 10:45:01 2014 (52F650FD)
    nvlddmkm.sys                Sat Feb  8 10:48:31 2014 (52F651CF)
    taphss6.sys                 Wed Mar 19 13:54:29 2014 (5329D9D5)
    avipbb.sys                  Thu Mar 20 03:46:51 2014 (532A9CEB)
    avgntflt.sys                Wed Apr 30 12:34:29 2014 (53612615)
    hssdrv6.sys                 Fri May 16 22:34:57 2014 (5376CAD1)
    EagleX64.sys                Thu Jun  5 01:23:01 2014 (538FFEB5)
    
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
    http://www.carrona.org/drivers/driver.php?id=avipbb.sys
    http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=EagleX64.sys



      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1


    I updated many drivers, the Intel Thermal Framework one seems to have fixed most of the unknown driver issues.. However, I'm still getting the Driver Power State BSOD on start up and have to always press the power button to turn off my PC and start it again normally with no BSOD.. I also deleted hotspot shield and expresscache.

    Before I received any reply to this thread, I did try driver verifier and it caused me to go into a BSOD/restart loop prior to my computer even starting so I had to go into safe mode and turn it off.

    The latest BIOS seems to be from 2012 so not sure if that would help or if I want to risk that..
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No new memory dumps in the uploaded reports.
    Please generate this report to see if it contains more info:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    You also may want to do this (it may give us more info):
    Press Win and R to open the Run dialog
    Type in "perfmon" (without the quotes) and press "Enter"

    In the left hand pane:
    - expand "Data Collector Sets", then expand "System"
    - Right click on "System Diagnostics" and select "Start"

    Wait until the report shows up in the right hand pane (approximately 60 seconds)
    If you're impatient, left click on the latest report in the left hand pane and you'll see the "Generating report..." status message.

    - expand "Reports", then expand "System"
    - left click on the latest report (to select it)
    - right click on the latest report and select "View", then select "Folder
    (the reports are numeric by date, then by number of the report that day. For example, the 6th report I ran on 30 September 2014 is named "SAMSUNG_NP780_20140930-000006")
    - scroll down to "report.html" and copy/paste it to your Desktop

    - then Zip it up and upload it with your next post. If the report is too big to upload, please upload it to a free file-hosting site and provide a link to it here.

    Just FYI - the reports are located at: C:\PerfLogs\System\Diagnostics\<report name>\report.html
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Windows 8.1


    I think no memory dumps are being created since I'm only getting BSODs now when I'm starting the PC and not during use.

    I've attached the two files.

    Kernel Power - Event ID 41 is for the BSODs when I start the PC.

    Thanks for your help!
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The Admin event log shows errors related to licensing just prior to the EventID 41 Critical errors.
    Are there any hacked/pirated products on this system?
    Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
    Beyond that, there are no signs of a definite error that's causing the BSOD's. As such, if it's not the licensing issues, then it's most likely a hardware problem. Please run these free hardware diagnostics: Hardware Diagnostics
    Also, please monitor your temperatures with this free software: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    Normally temps shouldn't exceed:
    CPU - 60บC
    GPU - 80บC
    HDD and other components - 40บC
    Nothing really significant from the Perfmon report.

    Could you please try this free tool (made by blueelvis)? Then include it in your next post?
    MSINFO Zipper - OMG Debugging!!!
    You'll probably get a SmartScreen notice, just select "Run anyway" (sometimes hidden in the "More info" link)
    That way I'll be able to have a look at an updated copy of the MSINFO32 report.
      My System SpecsSystem Spec

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