Windows 8 and 8.1 Forums


Random BSOD when gaming Acer Aspire

  1. #1


    Posts : 4
    Windows 8.1 64 Bits

    Random BSOD when gaming Acer Aspire


    Hi everyone,
    I've just bought a new Acer Aspire V3 772G. My laptop crashes or reboot by itself every times i play a video game. Sometimes 5 minutes or 2 hours later.
    -I update all the drivers from the Acer Website.
    -I've updated the Bios to 1.15 (the latest).
    -I've already run a memory test with Memtest86 during 10 hours : no single error.
    -I've run a CPU test with intel with intel Processor diagnostic. There's a warning which says
    CPU Frequency Test Passed with Warning!!!
    The processor frequency could be affected by power management features. In
    order to ensure the processor frequency is not affected by a power management
    setting, enter BIOS, load defaults, and disable any 'Over-Clocking' or power
    management features that may affect processor frequency. Also, set any
    software applications which control power management features to default.
    I didn't overclocked my CPU. I don't know whether it's overclocked or not. It's a second hand laptop.


    -I've tried to test my graphic card with AtiTool but when i run it it says ''The Kernel Mode driver does not seem to be running A device driver is required for communication with your video hardware.
    -I've also run a hard disk test with HDtune and it seems that i have 381Mb as bad sector.

    My specs : IntelCore i7-4702MQ 2.2ghz with turbo boost up to 3.2ghz
    Nvidia Ge force gt750m
    16gb ram DDR3 L
    1to hdd West digital
    windows 8 upgraded to windows 8.1 64 bits

    Please help me to solve this problem. thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
    Also, with the debut of Win10, we are extremely busy with it.

    Do your still need help with this problem?
    I will be notified if you reply to this topic and will respond within 48 hours.

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1 64 Bits


    Yes I still need help. and here is the report: KSTIC04_10_2014_200956_15

    Thanks in advance.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8.1 64 Bits


    Hello, I've removed one Ram (8Go) and i've been able to play a few hours without crashing. I keep an eye on it to see whether that was the problem or not.
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Kstic & Welcome to the forums ^_^,

    I am extremely sorry for the delay as Usasma is having problems with his system and I have been out of town

    I have analysed your latest dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Sat Oct  4 15:13:39.525 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100314-20968-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 0:35:27.360
     
    Probably caused by : memory_corruption
     
    BugCheck A, {154fffff803, 2, 0, fffff8034eab945c}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    Arguments: 
    Arg1: 00000154fffff803, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
     bit 0 : value 0 = read operation, 1 = write operation
     bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8034eab945c, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
     
    PROCESS_NAME:  pes2014.exe
     
    FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
     
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  V1.15
     
      BIOS Release Date             03/07/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire V3-772G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct  4 14:17:10.054 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100314-55812-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 0:30:11.871
     
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+457ba )
     
    BugCheck FC, {ffffe00006b41180, 800000044ca009e3, ffffd00023f28620, 4}
    BugCheck Info: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
     
    Arguments: 
    Arg1: ffffe00006b41180, Virtual address for the attempted execute.
    Arg2: 800000044ca009e3, PTE contents.
    Arg3: ffffd00023f28620, (reserved)
    Arg4: 0000000000000004, (reserved)
    BUGCHECK_STR:  0xFC
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  nvstreamsvc.ex
     
    FAILURE_BUCKET_ID:  0xFC_nt!_??_::FNODOBFM::_string_
     
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  V1.15
     
      BIOS Release Date             03/07/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire V3-772G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct  4 13:46:35.770 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100314-56906-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 0:23:35.604
     
    Probably caused by : ntkrnlmp.exe ( nt!HvlNmiCallbackRoutine+54 )
     
    BugCheck 20001, {11, 21f740, 1005, ffffe80005205c30}
    BugCheck Info: HYPERVISOR_ERROR (20001)
     
    Arguments: 
    Arg1: 0000000000000011
    Arg2: 000000000021f740
    Arg3: 0000000000001005
    Arg4: ffffe80005205c30
    BUGCHECK_STR:  0x20001_11_21f740
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x20001_11_21f740_nt!HvlNmiCallbackRoutine
     
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  V1.15
     
      BIOS Release Date             03/07/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire V3-772G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct  4 13:11:01.249 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100314-63187-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 0:18:48.300
     
    Probably caused by : memory_corruption ( nt!MiBadShareCount+4b )
     
    BugCheck 4E, {99, 260cda, 3, 8000000002ab83d}
    BugCheck Info: PFN_LIST_CORRUPT (4e)
     
    Arguments: 
    Arg1: 0000000000000099, A PTE or PFN is corrupt
    Arg2: 0000000000260cda, page frame number
    Arg3: 0000000000000003, current page state
    Arg4: 08000000002ab83d, 0
    BUGCHECK_STR:  0x4E_99
     
    PROCESS_NAME:  GTAIV.exe
     
    FAILURE_BUCKET_ID:  0x4E_99_VRFK_nt!MiBadShareCount
     
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  V1.15
     
      BIOS Release Date             03/07/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire V3-772G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Oct  4 12:33:24.825 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100314-62734-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 0:11:34.643
     
    Probably caused by : memory_corruption ( nt!MiGetPage+1fa )
     
    BugCheck 1000007E, {ffffffffc0000005, fffff802d8bcd929, ffffd000384690d8, ffffd000384688e0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
     
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff802d8bcd929, The address that the exception occurred at
    Arg3: ffffd000384690d8, Exception Record Address
    Arg4: ffffd000384688e0, Context Record Address
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    FAILURE_BUCKET_ID:  AV_nt!MiGetPage
     
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  V1.15
     
      BIOS Release Date             03/07/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire V3-772G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct  2 17:15:36.493 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100114-74671-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 2:31:51.310
     
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+18e )
     
    BugCheck 1E, {ffffffffc0000005, fffff801e3d6c649, 0, 17f6ffa8}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
     
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff801e3d6c649, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000017f6ffa8, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
     
    PROCESS_NAME:  GTAIV.exe
     
    FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!KiSystemServiceExit
     
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  V1.15
     
      BIOS Release Date             03/07/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire V3-772G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct  2 14:43:24.208 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100114-89500-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 0:26:10.025
     
    Probably caused by : ntkrnlmp.exe ( nt!ExAllocateFromNPagedLookasideList+11 )
     
    BugCheck 3B, {c0000005, fffff80161b62929, ffffd000392dfa50, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80161b62929, Address of the instruction which caused the bugcheck
    Arg3: ffffd000392dfa50, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  audiodg.exe
     
    FAILURE_BUCKET_ID:  0x3B_nt!ExAllocateFromNPagedLookasideList
     
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  V1.15
     
      BIOS Release Date             03/07/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire V3-772G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct  2 14:16:52.825 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100114-87218-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 0:25:13.644
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers+2b1 )
     
    BugCheck 1A, {41287, 8, 0, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
     
    Arguments: 
    Arg1: 0000000000041287, An illegal page fault occurred while holding working set synchronization.
     Parameter 2 contains the referenced virtual address.
    Arg2: 0000000000000008
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x1a_41287
     
    PROCESS_NAME:  GTAIV.exe
     
    FAILURE_BUCKET_ID:  0x1a_41287_dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers
     
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  V1.15
     
      BIOS Release Date             03/07/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire V3-772G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct  2 13:44:40.316 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100114-75875-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
     
    System Uptime: 0 days 1:12:44.133
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers+344 )
     
    BugCheck A, {0, 2, 1, fffff802247efa47}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
     bit 0 : value 0 = read operation, 1 = write operation
     bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff802247efa47, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  GTAIV.exe
     
    FAILURE_BUCKET_ID:  AV_dxgkrnl!DXGCONTEXT::ResizeUserModeBuffers
     
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
     
    MaxSpeed:     2200
     
    CurrentSpeed: 2195
     
      BIOS Version                  V1.15
     
      BIOS Release Date             03/07/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire V3-772G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Sat Oct  4 15:13:39.525 2014 (UTC + 5:30)**************************
    HECIx64.sys          Tue Dec 18 01:02:21 2012 (50CF7345)
    RadioShim.sys        Wed Jan  9 16:53:09 2013 (50ED531D)
    LMDriver.sys         Wed Jan  9 16:53:09 2013 (50ED531D)
    iaStorA.sys          Mon Jan 14 23:30:27 2013 (50F447BB)
    dump_iaStorA.sys     Mon Jan 14 23:30:27 2013 (50F447BB)
    btath_bus.sys        Mon Jan 21 14:48:42 2013 (50FD07F2)
    ETD.sys              Fri May 17 16:06:39 2013 (51960837)
    intelppm.sys         Thu Aug 22 14:16:35 2013 (5215CFEB)
    RTKVHD64.sys         Tue Aug 27 18:01:56 2013 (521C9C3C)
    k57nd60a.sys         Wed Oct 30 12:44:03 2013 (5270B1BB)
    athwbx.sys           Thu Apr  3 07:32:17 2014 (533CC129)
    btfilter.sys         Fri Apr 18 13:47:14 2014 (5350DF8A)
    taphss6.sys          Sat May 17 06:12:31 2014 (5376B077)
    idmwfp.sys           Mon Jun  9 04:10:54 2014 (5394E676)
    iwdbus.sys           Wed Jun 18 03:24:22 2014 (53A0B90E)
    aswHwid.sys          Thu Jun 26 17:01:26 2014 (53AC048E)
    aswMonFlt.sys        Thu Jun 26 17:02:51 2014 (53AC04E3)
    aswRdr2.sys          Thu Jun 26 17:03:28 2014 (53AC0508)
    aswSnx.sys           Thu Jun 26 17:04:44 2014 (53AC0554)
    aswRvrt.sys          Thu Jun 26 17:05:39 2014 (53AC058B)
    aswVmm.sys           Thu Jun 26 17:05:49 2014 (53AC0595)
    aswStm.sys           Thu Jun 26 17:17:09 2014 (53AC083D)
    SCDEmu.SYS           Fri Jun 27 10:44:20 2014 (53ACFDAC)
    aswSP.sys            Wed Jul  2 23:08:12 2014 (53B44384)
    igdkmd64.sys         Tue Aug  5 21:17:18 2014 (53E0FC86)
    nvvad64v.sys         Thu Sep  4 22:40:48 2014 (54089D18)
    NvStreamKms.sys      Sat Sep  6 10:07:11 2014 (540A8F77)
    nvlddmkm.sys         Sun Sep 14 01:29:50 2014 (5414A236)
    nvpciflt.sys         Sun Sep 14 01:32:34 2014 (5414A2DA)
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    RadioShim.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    LMDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys

    In some of the Dump files, the Nvidia Streaming Service was running when the BSOD occurred. I would firstly ask you to disable the NVIDIA Streaming Service.
    - While on the desktop, press [Windows Key + R] on the keyboard
    - Type "services.msc" (without quotes)
    - In the list of services that appears, locate "NVIDIA Streamer Service" and double-click it
    - If the Service status indicates anything other than "Stopped", click the Stop button
    - In the "Startup type" field, select "Disabled"
    Also, till the time we are troubleshooting, please remove the Avast Antivirus using this **TOOL**.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1 64 Bits


    Thanks! I've disabled the Nvidia Streaming service. I've also removed one Ram bar (8go). I didn't see any BSOD since. I keep checking everything in the Laptop. If a new crash happens i'll tell you guys. Thanks again for helping.
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Kstic View Post
    Thanks! I've disabled the Nvidia Streaming service. I've also removed one Ram bar (8go). I didn't see any BSOD since. I keep checking everything in the Laptop. If a new crash happens i'll tell you guys. Thanks again for helping.
    Hi Kstic ^_^,

    Sure thing. In case of any further problems, do not hesitate to post back ^_^
      My System SpecsSystem Spec

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