Windows 8 and 8.1 Forums

New Build BSOD

  1. #1


    Posts : 13
    Windows 8.1 Pro

    New Build BSOD


    Hi Everyone,

    Can anyone help? I expect it maybe driver related.

    Thank you in advance

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
    Also, with the debut of Win10, we are extremely busy with it.

    Do your still need help with this problem?
    I will be notified if you reply to this topic and will respond within 48 hours.
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8.1 Pro

    Still having trouble :(


    Hi, Yes I do still need some help.

    I've since done a full reinstall of windows and the random crashes continue. I've uploaded the latest logs/dumps to this reply.

    Any help from you or anyone else would be appreciated.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Powerade1985 & Welcome ^_^,

    I apologize deeply for the late reply as we have been very busy

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Sun Oct  5 11:23:20.418 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100514-16953-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 0:18:59.507
     
    Probably caused by : ntkrnlmp.exe ( nt!PsRestoreImpersonation+ba )
     
    BugCheck 3B, {c0000005, fffff801ad1df98e, ffffd00175d29f10, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801ad1df98e, Address of the instruction which caused the bugcheck
    Arg3: ffffd00175d29f10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  avp.exe
     
    FAILURE_BUCKET_ID:  0x3B_nt!PsRestoreImpersonation
     
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
     
    MaxSpeed:     3500
     
    CurrentSpeed: 800
     
      BIOS Version                  1603
     
      BIOS Release Date             08/15/2014
     
      Manufacturer                  ASUS
     
      Product Name                  All Series
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct  5 11:03:08.536 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100514-17640-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 0:17:53.621
     
    *** WARNING: Unable to verify timestamp for iaStorA.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe00204207028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00204207028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
     
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
     
    MaxSpeed:     3500
     
    CurrentSpeed: 800
     
      BIOS Version                  1603
     
      BIOS Release Date             08/15/2014
     
      Manufacturer                  ASUS
     
      Product Name                  All Series
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct  5 10:43:59.903 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100514-18265-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 0:53:50.991
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe001e8629028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001e8629028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  avp.exe
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
     
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
     
    MaxSpeed:     3500
     
    CurrentSpeed: 800
     
      BIOS Version                  1603
     
      BIOS Release Date             08/15/2014
     
      Manufacturer                  ASUS
     
      Product Name                  All Series
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct  5 09:48:38.794 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\100514-25234-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 5:21:43.883
     
    *** WARNING: Unable to verify timestamp for iaStorA.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe001a403b028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001a403b028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
     
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
     
    MaxSpeed:     3500
     
    CurrentSpeed: 800
     
      BIOS Version                  1603
     
      BIOS Release Date             08/15/2014
     
      Manufacturer                  ASUS
     
      Product Name                  All Series
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    According to the analysis, there is a Cache Problem inside your Processor which most likely means that your Processor is at fault here. Add to the fact that the crashes continue even after re-installing the Operating System. But, before blaming the processor, let us first be sure

    Below is a list of 3rd party drivers present on your system :-
    Code:
    **************************Sun Oct  5 11:23:20.418 2014 (UTC + 5:30)**************************
    AsInsHelp64.sys             Fri Jan  4 11:06:10 2008 (477DC5CA)
    AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
    ASUSFILTER.sys              Tue Sep 20 21:16:33 2011 (4E78B559)
    AiChargerPlus.sys           Thu Apr 19 06:47:35 2012 (4F8F67AF)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
    asmtufdriver.sys            Fri Sep 28 16:25:29 2012 (50658221)
    dtscsibus.sys               Mon Oct 29 14:58:48 2012 (508E4C50)
    ISCTD64.sys                 Wed Nov 28 01:22:34 2012 (50B51A02)
    INETMON.sys                 Thu Mar 14 02:41:58 2013 (5140EB9E)
    klpd.sys                    Fri Apr 12 17:04:45 2013 (5167F155)
    asramdisk.sys               Mon May 13 15:07:06 2013 (5190B442)
    TBS6280_64.sys              Thu May 23 12:16:24 2013 (519DBB40)
    e1d64x64.sys                Thu Jun 27 02:21:31 2013 (51CB5453)
    cmudaxp.sys                 Mon Jul 22 06:54:04 2013 (51EC89B4)
    dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
    iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
    ikbevent.sys                Wed Aug  7 05:11:35 2013 (520189AF)
    imsevent.sys                Wed Aug  7 05:15:57 2013 (52018AB5)
    klmouflt.sys                Thu Aug  8 18:39:08 2013 (52039874)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    usbcir.sys                  Thu Aug 22 17:08:26 2013 (5215F832)
    TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
    NETwbw02.sys                Thu Sep 19 13:10:12 2013 (523AAA5C)
    point64.sys                 Thu Dec 12 18:46:17 2013 (52A9B721)
    dc3d.sys                    Thu Dec 12 18:46:35 2013 (52A9B733)
    cfosspeed6.sys              Mon Feb  3 20:06:46 2014 (52EFA97E)
    kl1.sys                     Thu Feb 20 14:28:38 2014 (5305C3BE)
    klim6.sys                   Tue Feb 25 14:38:42 2014 (530C5D9A)
    klwfp.sys                   Wed Mar 19 18:30:11 2014 (532994DB)
    kneps.sys                   Wed Mar 26 18:34:31 2014 (5332D05F)
    klkbdflt.sys                Fri Mar 28 19:20:45 2014 (53357E35)
    klhk.sys                    Thu Apr 10 18:54:25 2014 (53469B89)
    klflt.sys                   Fri May 30 22:38:43 2014 (5388BB1B)
    klif.sys                    Mon Jun 23 17:12:40 2014 (53A812B0)
    nvhda64v.sys                Mon Jul 21 19:47:53 2014 (53CD2111)
    RTKVHD64.sys                Wed Aug  6 15:07:23 2014 (53E1F753)
    GUBootStartup.sys           Tue Aug 19 08:08:14 2014 (53F2B896)
    nvvad64v.sys                Thu Sep  4 22:40:48 2014 (54089D18)
    nvlddmkm.sys                Sun Sep 14 01:29:50 2014 (5414A236)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct  5 09:48:38.794 2014 (UTC + 5:30)**************************
    NvStreamKms.sys             Sat Sep  6 10:07:11 2014 (540A8F77)
    http://www.carrona.org/drivers/driver.php?id=AsInsHelp64.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=asmtufdriver.sys
    http://www.carrona.org/drivers/driver.php?id=dtscsibus.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=klpd.sys
    http://www.carrona.org/drivers/driver.php?id=asramdisk.sys
    TBS6280_64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
    http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=usbcir.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=cfosspeed6.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klhk.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=GUBootStartup.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

    I have highlighted some drivers in BLUE. Kindly remove them. Also, make sure that you remove all of the ASUS Bloatware present on your system as they have been problematic in the past.
    I have highlighted a driver in RED which is the Intel Rapid Storage Driver and is present in the call stack of many Dump files. I would strongly suggest you to remove it using the below guide written by a friend of mine :-
    Uninstalling the Intel(R) Rapid Storage Technology driver - Microsoft Community

    If the crashes still persist, please start with the Processor Diagnostics over Here-
    Prime95

    Also, report back the temperatures of the system under load using this Free Utility CoreTemp.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    Windows 8.1 Pro


    Hi,

    Thanks for your help.

    I haven't had loads of time to fully complete your instructions, but I have uninstalled AI Suite 3 and that has stopped the BSOD screens for now, not sure if the CPU is still fine? I'll leave that for you to judge.

    So I'm just trying to get my system stable for now and I'm currently stuck at trying to eliminate warming messages in the System Log (4 in total)?? Can you help with that?? I've cleared the system log files and restarted the computer and then ran "dm log collector" should make it easier to read.

    Thanks in advance
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm sorry, but I don't know which 4 warnings that you're referring to. I found 3 and they all look relatively benign.
    FYI - I leave errors and warnings alone unless I'm experiencing problems (and unless the errors relate to those problems).

    This one may be associated with a network or cluster drive - do you have any drives mapped to network shares?
    Maybe HyperV is involved? Look for duplicate drive letters.
    Event[16]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Tm
    Date: 2014-10-07T20:20:24.727
    Event ID: 1
    Task: N/A
    Level: Warning
    Opcode: Info
    Keyword: N/A
    User: N/A
    User Name: N/A
    Computer: PacMan
    Description:
    The Transaction (UOW={9466D10C-4E55-11E4-82A8-F81654562C45}, Description='') was unable to be committed, and instead rolled back; this was due to an error message returned by CLFS while attempting to write a Prepare or Commit record for the Transaction. The CLFS error returned was: 0xC0190052.
    Is there an Information entry after this that says the driver was successfully loaded?
    The device is not listed in the Problem Devices section of MSINFO32.
    Event[31]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-PnP
    Date: 2014-10-07T20:21:06.848
    Event ID: 219
    Task: N/A
    Level: Warning
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: PacMan
    Description:
    The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2.
    This one may be related to a system start/restart:
    Is there an Information entry after this that says the driver was successfully loaded?
    Event[45]:
    Log Name: System
    Source: e1dexpress
    Date: 2014-10-07T20:21:13.252
    Event ID: 27
    Task: N/A
    Level: Warning
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: PacMan
    Description:
    Intel(R) Ethernet Connection I217-V
    Network link is disconnected.
    Please do the following (this should show the warnings in relation to other log entries):
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).



    Also, we may get more information if you try generating this report:
    Press Win and R to open the Run dialog
    Type in "perfmon" (without the quotes) and press "Enter"

    In the left hand pane:
    - expand "Data Collector Sets", then expand "System"
    - Right click on "System Diagnostics" and select "Start"

    Wait until the report shows up in the right hand pane (approximately 60 seconds)
    If you're impatient, left click on the latest report in the left hand pane and you'll see the "Generating report..." status message.

    - expand "Reports", then expand "System"
    - left click on the latest report (to select it)
    - right click on the latest report and select "View", then select "Folder
    (the reports are numeric by date, then by number of the report that day. For example, the 6th report I ran on 30 September 2014 is named "SAMSUNG_NP780_20140930-000006")
    - scroll down to "report.html" and copy/paste it to your Desktop

    - then Zip it up and upload it with your next post. If the report is too big to upload, please upload it to a free file-hosting site and provide a link to it here.

    Just FYI - the reports are located at: C:\PerfLogs\System\Diagnostics\<report name>\report.html
      My System SpecsSystem Spec

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