Solved BSOD Driver Power State Failure ntoskrnl.exe+153ca0

ApocalypseMeow · Sep 29, 2014

Hi!

I recently got a laptop from Scan.co.uk, it's a custom build using the Clevo kit.
I have been having intermittent BSOD's with a Driver Power State Failure message at random times, I can't see a discernible pattern.

It can happen whether on the desktop, chrome or gaming but generally on the desktop during minimal use.
I can play games for around 8 hours without issue but sometimes I'll get the error straight after booting up or whilst shutting down or just doing work in chrome.

I've seen people with similar issues in this forum and have tried to make sure all my drivers are up to date but I'm missing something somewhere

Any help offered would be greatly appreciated

Steps I've taken so far;

Avast Virus scan - No threats
Eset online scan - No threats
All windows Updates Applied
Dism run
- "Dism /Online /Cleanup-Image /ScanHealth" - The component store is repairable. The operation completed successfully.
- "Dism /Online /Cleanup-Image /CheckHealth" - The component store is repairable. The operation completed successfully.
- "Dism /Online /Cleanup-Image /RestoreHealth" - The restore operation completed successfully. The component store corruption was repaired. The operation completed successfully.

blueelvis · Sep 29, 2014

Hi ApocalypseMeow & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

0: kd> !irp ffffe0011851f010
Irp is active with 6 stacks 4 is current (= 0xffffe0011851f1b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe001143e9880 00000000 fffff801f3aa2fc4-ffffd0002a3468f0 Success Error Cancel pending
        \Driver\pci dxgkrnl!DpiFdoPowerCompletionRoutine
   Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 ffffe00117f61040 00000000 fffff800b4395fd8-ffffe0011a826f08 Success Error Cancel pending
       Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[COLOR=#FF0000][B] \Driver\nvlddmkm nt!PopRequestCompletion[/B][/COLOR]
   Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe0011a826f08    
   Args: 00000000 00000000 00000000 00000000

As we can see that the "nvlddmkm.sys" which is the NVIDIA Graphics Driver failed to perform a Power Completion Routine or in other words an Input/output Request Packet was blocked which caused the Bugcheck.

Code:

0: kd> lmvm nvlddmkm
start             end                 module name
fffff801`f3ed9000 fffff801`f4bad000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Sep 14 01:29:50 2014 (5414A236)
    CheckSum:         00C8E3A6
    ImageSize:        00CD4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Since you are using a laptop, I strongly suggest you to install the Graphics Drivers provided by the manufacturer. I have no idea where you would find drivers for a custom laptop

. It would be great if you could point me towards the link ^_^.

So, before you install the older drivers, please remove your current set of Graphics Drivers using the Display Driver Uninstaller which can be downloaded from this **LINK**.

Once you are done removing the current set of drivers, please restart the system. After restarting the system, install the graphics drivers provided by the Manufacturer or from the Driver CD which you might have received with the system.

Let me know how it goes ^_^.

ApocalypseMeow · Sep 29, 2014

Thanks for such a quick reply

That makes sense as it switches the Nvidia GPU on/off depending on the application in use.

I'm currently using the latest Nvidia drivers just because i always update out of habit but I'll revert back to the one from the manufacturer's site and see if that helps as you suggest.

BIOS and Manuals
Drivers

If the driver they provide above doesn't help then I'll also look to update the BIOS and possibly the the [DEL]Video BIOS[/DEL] too I guess? (Scratch that, just checked and my Video BIOS is the same version as that update)

Stuck in a hotel with slow Wifi right now but will try download the drivers tomorrow at the office and let you know how it goes :thumb:

ApocalypseMeow · Sep 30, 2014

Hi,

I used the tool you linked to uninstall the Drivers in safe mode and then restarted. After that though I was unable to install the recommended driver as the setup couldn't find any compatible hardware. I could see it under Device Manager as an unknown 3D video controller but it wouldn't even let me manually assign the driver file from the installer and select my device.

I've used system restore to go back before that and will have to try again after work

ApocalypseMeow · Sep 30, 2014

Ok, haven't had much luck, the drivers that they list on there will not install for me, always failing to find compatible hardware. I downloaded the newset drivers and they are installing fine, I'm hoping they'll be better now that I ran the DDU tool beforehand. I've also updated the BIOS and EC Firmware. Will let you know if/when it bluescreens again!

blueelvis · Oct 1, 2014

ApocalypseMeow said:
Ok, haven't had much luck, the drivers that they list on there will not install for me, always failing to find compatible hardware. I downloaded the newset drivers and they are installing fine, I'm hoping they'll be better now that I ran the DDU tool beforehand. I've also updated the BIOS and EC Firmware. Will let you know if/when it bluescreens again!

Sure thing let me know how it goes ^_^

ApocalypseMeow · Oct 18, 2014

Sorry been traveling alot for work and had no time to fix this. I've installed the driver that came on the DVD with my laptop rather than the one on the manufacturer's site and so far everything has been good going in and out of multiple games so I'm pretty happy!

If anyone else comes across this problem then for reference I'm using the 344.11 Geforce driver and it seems stable

Thanks for the help!

blueelvis · Oct 18, 2014

ApocalypseMeow said:
Sorry been traveling alot for work and had no time to fix this. I've installed the driver that came on the DVD with my laptop rather than the one on the manufacturer's site and so far everything has been good going in and out of multiple games so I'm pretty happy!

If anyone else comes across this problem then for reference I'm using the 344.11 Geforce driver and it seems stable

Thanks for the help!

Glad to hear that the issue has been solved ^_^

In case of any further problems, do not hesitate to post back.

Solved BSOD Driver Power State Failure ntoskrnl.exe+153ca0

ApocalypseMeow

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blueelvis

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