Windows 8 and 8.1 Forums


BSOD returning from sleep mode, error 0x000000c1

  1. #1


    Posts : 7
    Windows 8.1

    BSOD returning from sleep mode, error 0x000000c1


    Hello,

    So I've been working with a computer I've put together for a couple of months now, and I haven't been able to figure out what exactly is causing various BSODs. They mostly happen when coming out of sleep mode. The crashes would generally happen once every couple of days. One time I did get it to crash while running the driver Verifier application while copying files from one folder to another. I've been whittling the components left in the machine down, and I'm down to just a hard drive and dvd-drive as extra components at this point. The only configuration I have left to try is to switch to a different hard drive and only run that.

    The errors would generally have to do with various "Pool header" issues. I've tried running memtest overnight and it'd get though 6-8 passes easily each overnight session. I've done that a couple of times. I also have run chkdsk to see if there were any issues on the hard drives, but those have come up without issues too. So since I'm not seeing any hardware issues, I'm thinking that this is just a driver issue. I have updated whatever drivers I could see that looked out of date and I make sure that I have the latest Windows Updates. I've tried to keep the software installed on the machine to a minimum after I did a complete reinstallation of Windows 8.1.

    So I'm hoping maybe someone can see something in the crash logs that I cannot. Thanks for any assistance.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi TifightBST & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the dump files for informative purposes :-
    Code:
    **************************Sat Sep 27 04:31:22.141 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\092614-37421-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
     
    System Uptime: 0 days 18:46:47.808
     
    Probably caused by : fileinfo.sys ( fileinfo!FIPfFileFSOpPostSetInformation+1796 )
     
    BugCheck C1, {ffffcf820aaacfe0, ffffcf820aaac625, 5fc018, 32}
    BugCheck Info: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)
     
    Arguments: 
    Arg1: ffffcf820aaacfe0, address trying to free
    Arg2: ffffcf820aaac625, address where one bit is corrupted
    Arg3: 00000000005fc018, (reserved)
    Arg4: 0000000000000032, caller is freeing an address where nearby bytes within the same page have a single bit error
    BUGCHECK_STR:  0xC1_32
     
    PROCESS_NAME:  explorer.exe
     
    FAILURE_BUCKET_ID:  0xC1_32_VRF_fileinfo!FIPfFileFSOpPostSetInformation
     
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3400
     
      BIOS Version                  F6
     
      BIOS Release Date             05/29/2014
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  Z97X-SOC Force
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep 26 09:43:28.979 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\092614-31109-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
     
    System Uptime: 0 days 1:50:38.646
     
    Probably caused by : WdFilter.sys ( WdFilter!MpIsThisPrefetchOperation+41 )
     
    BugCheck 3B, {c0000005, fffff801c7b6fe2b, ffffd00021203610, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
     
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801c7b6fe2b, Address of the instruction which caused the bugcheck
    Arg3: ffffd00021203610, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
     
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
     
    PROCESS_NAME:  MediaMallServe
     
    FAILURE_BUCKET_ID:  0x3B_VRF_WdFilter!MpIsThisPrefetchOperation
     
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3400
     
      BIOS Version                  F6
     
      BIOS Release Date             05/29/2014
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  Z97X-SOC Force
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep 26 07:08:10.500 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\092514-20765-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
     
    System Uptime: 0 days 2:26:47.136
     
    Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+cd9 )
     
    BugCheck 19, {e, ffffc0019d8f7180, 40dd333514e93c83, 40dd7b3514e93c83}
    BugCheck Info: BAD_POOL_HEADER (19)
     
    Arguments: 
    Arg1: 000000000000000e, 
    Arg2: ffffc0019d8f7180
    Arg3: 40dd333514e93c83
    Arg4: 40dd7b3514e93c83
    BUGCHECK_STR:  0x19_e
     
    PROCESS_NAME:  RtkNGUI64.exe
     
    FAILURE_BUCKET_ID:  0x19_e_nt!ExFreePoolWithTag
     
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
     
    MaxSpeed:     3400
     
    CurrentSpeed: 3400
     
      BIOS Version                  F6
     
      BIOS Release Date             05/29/2014
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  Z97X-SOC Force
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on the system :-
    Code:
    **************************Sat Sep 27 04:31:22.141 2014 (UTC + 5:30)**************************
    wdcsam64.sys                Wed Apr 16 14:09:08 2008 (4805BB2C)
    povrtdev.sys                Wed Feb 24 16:21:44 2010 (4B8504C0)
    vmci.sys                    Tue May  1 06:44:27 2012 (4F9F38F3)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    VMNET.SYS                   Sun Jul  8 13:28:34 2012 (4FF93DAA)
    vmnetadapter.sys            Sun Jul  8 13:28:35 2012 (4FF93DAB)
    vmnetbridge.sys             Sun Jul  8 13:29:19 2012 (4FF93DD7)
    vsock.sys                   Wed Aug 22 02:40:15 2012 (5033F937)
    hcmon.sys                   Fri Oct 12 05:45:27 2012 (5077611F)
    bwcW8x64.sys                Wed Feb 13 22:55:48 2013 (511BCC9C)
    vmnetuserif.sys             Tue Feb 26 14:26:15 2013 (512C78AF)
    VMkbd.sys                   Tue Feb 26 14:58:37 2013 (512C8045)
    vmx86.sys                   Tue Feb 26 15:48:21 2013 (512C8BED)
    e22w8x64.sys                Thu Mar 21 02:54:01 2013 (514A28F1)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    TeeDriverx64.sys            Thu Mar 13 23:51:52 2014 (5321F740)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    igdkmd64.sys                Mon Mar 31 10:48:10 2014 (5338FA92)
    dump_iaStorA.sys            Fri Apr  4 04:30:05 2014 (533DE7F5)
    iaStorA.sys                 Fri Apr  4 04:30:05 2014 (533DE7F5)
    RTKVHD64.sys                Wed May 28 17:47:12 2014 (5385D3C8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep 26 09:43:28.979 2014 (UTC + 5:30)**************************
    usbaapl64.sys               Wed Nov 28 05:08:02 2012 (50B54EDA)
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=povrtdev.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys

    The stack in each of the dump files, even the ones with Driver Verifier enabled failed to identify the driver. The stack is full of Input/output operations with the IO Processor.

    I have highlighted a driver in RED which is very well known to cause BSOD's. The driver is related to Western Digital Software, so I would ask you to remove any Western Digital Software installed on the system. Also make sure any Western Digital Services are stopped (They will start with the word WD or Western Digital). Once you remove the software make sure that this driver file does not exist on the system by doing a system wide search for this driver.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    Thanks BlueElvis for identifying a known problematic driver. The only thing Western Digital that I have is an external drive I've been using for storage and transferring between refreshes of the computer. I'm guessing that this driver came about when installing some of its automated backup software I've used before. I didn't have anything installed from Western Digital when I posted and there were no services I could find for them either. So I'm guessing an uninstallation didn't clean it up properly. So I uninstalled the external drive, removed that driver file, and plugged in the drive again. The drive itself doesn't install that file when first plugged in as it's working fine and the driver hasn't come back. So hopefully I'll be able to go a couple of weeks without a crash.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Tifightbst ^_^,

    Thanks for your kind words
    Yes, the driver file comes from the installation of the Western Digital Software.

    In case of any further problems please do post back and I will take a look at it ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1


    So apparently a day after I last posted I had another crash, but didn't notice it until I checked my event logs today. This one is a FLTMGR_FILE_SYSTEM error and it looks like its identified fileinfo.sys and fltmgr.sys as the source.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi TifightBST ^_^,

    Unfortunately, the latest dump file is not attached
    Could you please turn on the Driver Verifier using this **GUIDE** and see if it generates a Dump file or not?

    Let the driver verifier crash the system few times and then re-run the SF Diagnostic Tool and upload the latest SF Diagnostic Zip FILE.


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1


    I've had it crash twice more over the past week while running verifier, so I hope this one has helpful information in figuring out what's going on here. thanks again for the help!
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Tifightbst ^_^,

    Sadly, the dump files are not revealing. They are all saying that a bad pointer is being used
    I would suggest you to run the Memtest using this **GUIDE**.

    Till then, could you please upload a ZIPPED copy of the Complete Memory Dump located at "C:\Windows\Memory.DMP". Upload a ZIPPED copy of the dump to file hoster like Mediafire and then post back the link. I need to analyse it before I could say something certain.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8.1


    That's strange that it doesn't include the dump files as I followed the same steps as I did the first time. I've attached the zip of just the minidump files. The big memory.dmp file has been zipped and is available at https://www.dropbox.com/s/drlqlm63vr...Y_DMP.zip?dl=0


    As for the MemTest, I've run it a couple of times overnight, and I usually go 6-8 passes without any issues each time.
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by tifightbst View Post
    That's strange that it doesn't include the dump files as I followed the same steps as I did the first time. I've attached the zip of just the minidump files. The big memory.dmp file has been zipped and is available at https://www.dropbox.com/s/drlqlm63vr...Y_DMP.zip?dl=0


    As for the MemTest, I've run it a couple of times overnight, and I usually go 6-8 passes without any issues each time.
    Hi Tifightbst ^_^,

    I am extremely sorry for the delay in replying. I have asked friends for helping me out on this one and I am awaiting their response. So, kindly be patient.

    -Pranav

    EDIT :- In the mean time, kindly run these Harddrive Diagnostics over **HERE** and report back with the results.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
BSOD returning from sleep mode, error 0x000000c1
Related Threads
Hi Still a noob here and hopefully I have posted my question in the correct board. Although this is not a major concern I need some advice or pick someone brains here as I am running Windows 8.1 professional. I was just wondering, as I am having some concerns with my pc sometime through the...
BSOD after SLEEP mode. in BSOD Crashes and Debugging
Hey everybody! I just bought this laptop and had Windows 8 Pro installed in it. Everything worked fine. But after a few days when I put the laptop in the sleep mode and turn it back on, instead of waking up and restoring, the laptop restarts. On the log on screen I get an error "Your PC ran into...
Solved Bsod only from sleep mode please help! in BSOD Crashes and Debugging
Hi I only get the BSOD blue screen when waking from sleep mode only and its always the same message. Just bought this laptop a month ago. The message is Driver IRQL not less or equal athw8x.sys So I already uninstalled my wireless driver which was out of date and updated it to latest manufacture...
Hello, I am new to this forum, and I was hoping to ask for some assistance. Lately, my laptop has been experiencing BSOD when entering sleep mode, and I am stumped as to why it is happening. Day-to-day usage is unhindered, but as soon as the computer goes to sleep on its own, it shuts down and...
So this has been a problem ever since I installed Windows 8 Pro on my Dell XPS15 L502X. Everything works fine but when I put the computer to sleep, if I come back after a lengthy period of time the computer will turn off, and when I turn it on it boots instantaneously but will not connect to the...
Hi, I've just installed Windows 8 Pro 64bit edition on a 600gb VelociRaptor hard drive, Asus P6X58D Motherboard, I7 950 cpu my bios is up to date if that matters. The system runs ok except for several times i notice it freezes and then restarts after waking up from sleep mode / hibernate. I...
BSOD when the PC has been in sleep mode in BSOD Crashes and Debugging
Hi I have installed a clean copy of Windows 8 x64 Pro today and I have found that each time the PC goes into sleep mode it will cause a BSOD when awakened and thus restart the machine. I have included a copy of the dump files ceated by the tool SF_Diagnostic_Tool in the hope that will help. ...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook