Windows 8 and 8.1 Forums


BSOD while in use (usually watching films)

  1. #1


    Posts : 4
    windows 8.1 pro

    BSOD while in use (usually watching films)


    I have recently been having the BSOD come up while i am watching films or occasionally just using my laptop, not quite sure what caused it as it only started about 2-3 weeks ago, i have tried restoring it from previous start points saved on my computer but it still happens, i have followed the instructions required and have attached the approbate file required.

    Any help would be appreciated.

    Jordey

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Jordey & Welcome to the forums ^_^,

    Unfortunately, the ZIP File uploaded by you does not contain any file. Please re run the tool for at least 15 minutes or till it says that the work is finished. Before uploading please make sure there are the Dump files as well in the ZIPPED folder.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8.1 pro


    Ah sorry about that i wasnt quite sure, let me know if i have managed to attach the correct file this time and no worries about how long you take as anything helps.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Jordey ^_^,

    Yups, you have attached the correct files. I have analysed your dump files and below has been provided an analysis of the dump files for informative purposes :-
    Code:
    0: kd> .cxr 0xffffd001a81faf60;r
    rax=0000000000000000 rbx=ffffe00041121a10 rcx=0000000000000000
    rdx=0000000000000000 rsi=ffffe0003e531050 rdi=fffff8000df3d05c
    rip=fffff8000fcc936a rsp=ffffd001a81fb990 rbp=0000000000000000
     r8=fffff8000fe5a4e0  r9=00000000000007ff r10=fffff800fbefdbe0
    r11=ffffe00040e69c80 r12=fffff800fbeba300 r13=0000000000000002
    r14=ffffe00041121a10 r15=fffff800fbeba200
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    athwbx+0x20036a:
    fffff800`0fcc936a 488b08          mov     rcx,qword ptr [rax] ds:002b:00000000`00000000=????????????????
    Last set context:
    rax=0000000000000000 rbx=ffffe00041121a10 rcx=0000000000000000
    rdx=0000000000000000 rsi=ffffe0003e531050 rdi=fffff8000df3d05c
    rip=fffff8000fcc936a rsp=ffffd001a81fb990 rbp=0000000000000000
     r8=fffff8000fe5a4e0  r9=00000000000007ff r10=fffff800fbefdbe0
    r11=ffffe00040e69c80 r12=fffff800fbeba300 r13=0000000000000002
    r14=ffffe00041121a10 r15=fffff800fbeba200
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    athwbx+0x20036a:
    fffff800`0fcc936a 488b08          mov     rcx,qword ptr [rax] ds:002b:00000000`00000000=????????????????
    According to the dump files, the Qualcomm Atheros Wireless Network Adapter Driver has been blamed according to the context record. A NULL Dereference has occurred which is caused due to bad drivers.
    Code:
    0: kd> lmvm athwbx
    start             end                 module name
    fffff800`0fac9000 fffff800`0fe84000   athwbx   T (no symbols)           
        Loaded symbol image file: athwbx.sys
        Image path: \SystemRoot\system32\DRIVERS\athwbx.sys
        Image name: athwbx.sys
        Timestamp:        Thu Oct 17 15:16:01 2013 (525FB1D9)
        CheckSum:         003BC161
        ImageSize:        003BB000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The driver is from the year 2013. Please follow this link below. It will provide with you the update link and more information :-
    Driver Reference Table - athwbx.sys


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8.1 pro


    glad i have attached the correct files. but shamefully im not quite sure what im supposed to click on that webpage as there are a few different pages i can go too which sounds right but i dont know which one i should click on to fix the problem with my laptop. sorry for the lack of computer skills but this is the first time i have had to do this to sort pout my computer.

    thank you for all the help that you have been in sorting out this problem

    jordey
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Jordey ^_^,

    Please download the below drivers (The first one. There is download link at the end of the post on that site):-
    https://www.atheros.cz/atheros-wirel...et=31&system=8

    Once downloaded, extract the ZIP files and then follow this guide to install the drivers yourself -
    Download and install drivers - Windows Help

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    windows 8.1 pro


    hey, i have managed to do as you instructed and at the moment everything seems ok.. but im going wait and see for a few more days just incase.

    thanks for everything

    jordey
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by jordey View Post
    hey, i have managed to do as you instructed and at the moment everything seems ok.. but im going wait and see for a few more days just incase.

    thanks for everything

    jordey
    Hi Jordey ^_^,

    Sure thing. Let me know how it goes. In case of any further problem please do not hesitate to post back.
      My System SpecsSystem Spec

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