Solved BSOD while in use (usually watching films)

J

jordey

New Member
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4
I have recently been having the BSOD come up while i am watching films or occasionally just using my laptop, not quite sure what caused it as it only started about 2-3 weeks ago, i have tried restoring it from previous start points saved on my computer but it still happens, i have followed the instructions required and have attached the approbate file required.

Any help would be appreciated.

Jordey
 

My Computer

System One

  • OS
    windows 8.1 pro
Hi Jordey & Welcome to the forums ^_^,

Unfortunately, the ZIP File uploaded by you does not contain any file. Please re run the tool for at least 15 minutes or till it says that the work is finished. Before uploading please make sure there are the Dump files as well in the ZIPPED folder.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Ah sorry about that i wasnt quite sure, let me know if i have managed to attach the correct file this time and no worries about how long you take as anything helps.
 

My Computer

System One

  • OS
    windows 8.1 pro
Hi Jordey ^_^,

Yups, you have attached the correct files. I have analysed your dump files and below has been provided an analysis of the dump files for informative purposes :-
Code: 
0: kd> .cxr 0xffffd001a81faf60;r
rax=0000000000000000 rbx=ffffe00041121a10 rcx=0000000000000000
rdx=0000000000000000 rsi=ffffe0003e531050 rdi=fffff8000df3d05c
rip=fffff8000fcc936a rsp=ffffd001a81fb990 rbp=0000000000000000
 r8=fffff8000fe5a4e0  r9=00000000000007ff r10=fffff800fbefdbe0
r11=ffffe00040e69c80 r12=fffff800fbeba300 r13=0000000000000002
r14=ffffe00041121a10 r15=fffff800fbeba200
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
athwbx+0x20036a:
fffff800`0fcc936a 488b08          mov     rcx,qword ptr [rax] ds:002b:00000000`00000000=????????????????
Last set context:
rax=0000000000000000 rbx=ffffe00041121a10 rcx=0000000000000000
rdx=0000000000000000 rsi=ffffe0003e531050 rdi=fffff8000df3d05c
rip=fffff8000fcc936a rsp=ffffd001a81fb990 rbp=0000000000000000
 r8=fffff8000fe5a4e0  r9=00000000000007ff r10=fffff800fbefdbe0
r11=ffffe00040e69c80 r12=fffff800fbeba300 r13=0000000000000002
r14=ffffe00041121a10 r15=fffff800fbeba200
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
[COLOR=#FF0000][B]athwbx+0x20036a:[/B][/COLOR]
fffff800`0fcc936a 488b08          mov     rcx,qword ptr [rax] ds:002b:00000000`00000000=????????????????

According to the dump files, the Qualcomm Atheros Wireless Network Adapter Driver has been blamed according to the context record. A NULL Dereference has occurred which is caused due to bad drivers.
Code: 
0: kd> lmvm athwbx
start             end                 module name
fffff800`0fac9000 fffff800`0fe84000   athwbx   T (no symbols)           
    Loaded symbol image file: athwbx.sys
    Image path: \SystemRoot\system32\DRIVERS\athwbx.sys
    Image name: athwbx.sys
    Timestamp:        Thu Oct 17 15:16:01 [COLOR=#0000FF][B]2013[/B][/COLOR] (525FB1D9)
    CheckSum:         003BC161
    ImageSize:        003BB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The driver is from the year 2013. Please follow this link below. It will provide with you the update link and more information :-
Driver Reference Table - athwbx.sys


Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
glad i have attached the correct files. but shamefully im not quite sure what im supposed to click on that webpage as there are a few different pages i can go too which sounds right but i dont know which one i should click on to fix the problem with my laptop. sorry for the lack of computer skills but this is the first time i have had to do this to sort pout my computer.

thank you for all the help that you have been in sorting out this problem

jordey
 

My Computer

System One

  • OS
    windows 8.1 pro

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
hey, i have managed to do as you instructed and at the moment everything seems ok.. but im going wait and see for a few more days just incase.

thanks for everything

jordey
 

My Computer

System One

  • OS
    windows 8.1 pro
jordey said:
hey, i have managed to do as you instructed and at the moment everything seems ok.. but im going wait and see for a few more days just incase.

thanks for everything

jordey
Click to expand...

Hi Jordey ^_^,

Sure thing. Let me know how it goes. In case of any further problem please do not hesitate to post back.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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