Solved Computer crashes/BSODs randomly

sonstwas

New Member
Messages
13
Location
Germany
Hi there,

I've got a small BSOD problem with my Win8.1 x64 installation. An hour ago my computer crashed while I wasnt near it (it only heard the restart peep). The last time it crashed I was able to note the error message, which stated:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)

After googeling a bit I found out, that the BSOD might be caused by bad drivers, so I enabled the Driver Verifier (following this instructions). I hope the crash dump mentioned in the driver verifier HowTo is included within the .zip. I've found another dump file under C:\Windows\MEMORY.DMP but thats about 450MB, so I probably cant upload it here. So I copied the text with WinDbg x64 and put it here: Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64 Copyright (c) Mic - Pastebin.com


After having a crash with the verifier active I dont know what to do now - that why I'm asking you for help ;) If you need any further information, please ask!


My system
- Motherboard: Gigabyte GA-Z97P-D3
- CPU: Intel i5-4460
- GPU: nVIDIA Geforce 8800 GT
- 8GB RAM
- Win 8.1 x64 (with all updates)


Greetings,
sonstwas
 

My Computer

System One

  • OS
    Win8.1 x64
    Computer type
    PC/Desktop
    CPU
    Intel i5-4460
    Motherboard
    Gigabyte GA-Z97P-D3
    Memory
    8GB
    Graphics Card(s)
    Asus AMD R9 270X
    Hard Drives
    Samsung 1TB
You did not setup Wdbg correctly so the info in the link you gave above is no good. However, there's are 5 .dmp files in the zip files. 2 of them are caused by memory corruption, the other 3's are caused by the Video, Realtek, ntkrnlmp.exe.

You can try:
  1. Download Memtest86+ - Advanced Memory Diagnostic Tool , put it in a USB stick and rum Memtest for at least 6~8 hours unless errors occur earlier.
  2. If the memtest passes, turn off Driver verifier, Open the command prompt and run:
    chkdsk C: /r /f . May take a while to complete
  3. Again, from command prompt, run :
    - dism /online /cleanup-image /restorehealth
    - sfc /scannow

Good luck !!!
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Hi,

thanks for your reply.


1. I've already ran memtest which led to no errors (~14h and 11 to 12 tests), so I guess I'll skip this step.
2. I will try this
3. I've already tried this too (not only dism with /RestoreHealth but also /ScanHealth and another one I cant remember), which led to no errors too, but I will run it after checkdisk again.


Btw, what did you meant with the wrong windbg setup? Can you specify that or say how I set it up correctly?


Greetings,
sonstwas
 

My Computer

System One

  • OS
    Win8.1 x64
    Computer type
    PC/Desktop
    CPU
    Intel i5-4460
    Motherboard
    Gigabyte GA-Z97P-D3
    Memory
    8GB
    Graphics Card(s)
    Asus AMD R9 270X
    Hard Drives
    Samsung 1TB
All text in it just spelling out errors. You did have a Symbol Paths set up.
  1. Create a folder called Symbols then create 2 sub folders: private, web
  2. Add the following to your system enviroment variables:
    1. _NT_ALT_SYMBOL_PATH with value d:\symbols\private;srv*d:\symbols\web*http://msdl.microsoft.com/download/symbols
    2. _NT_SYMBOL_PATH with the same value as above

NOTE: I created the folder in d: drive, so you need to change d: to where ever you create the folder
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Hi,

thanks for your reply.


1. I've already ran memtest which led to no errors (~14h and 11 to 12 tests), so I guess I'll skip this step.
2. I will try this
3. I've already tried this too (not only dism with /RestoreHealth but also /ScanHealth and another one I cant remember), which led to no errors too, but I will run it after checkdisk again.


Btw, what did you meant with the wrong windbg setup? Can you specify that or say how I set it up correctly?


Greetings,
sonstwas


After running dism try sfc /scannow in an administrator cmd prompt. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

My Computer

System One

  • OS
    Win8.1 x64
    Computer type
    PC/Desktop
    CPU
    Intel i5-4460
    Motherboard
    Gigabyte GA-Z97P-D3
    Memory
    8GB
    Graphics Card(s)
    Asus AMD R9 270X
    Hard Drives
    Samsung 1TB

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Also need some help with BSOD. Started 2 weeks ago and I've been trying allot of different things, re installing new and old drivers, re installed windows. I will also try to blow my Laptop with a can of air in case I got some dust inside, but the CPU don't get as warm as it did before I re installed windows, because back then I thought it got overheated and caused BSOD some how. I'm no expert, that's why I am here so please help :)

The BSOD I get atm.
Driver Power State Failure
Video TDR Failiure (nvlddmkm.sys)
Got 2 other kinds of BSOD before I re installed windows but don't remember them.

Also gained NVIDIA Windows Kernel Mode Driver, Version 340.52 stopped working While playing CS:GO but that was before I re installed windows.

I'm also loading my dump file up, used the program in the sticky thread.
 

My Computer

System One

  • OS
    windows 8/8.1
So,

I'm back again ;)

It tried, I really tried, to run chkdsk, but somehow it never went beyong 10% (for more then 2 hours). I somehow landed into some Windows backup/restore/repair options while trying to disable chkdsk on startup where I had a command prompt. Using this command prompt I ran chkdsk c: /f - it showed no errors (I left the /r option away because chkdsk didnt found any errors, so I assumed no restoration needed).

After that running dism /online /cleanup-image /restorehealth said, that it repaired some damage in the component storage (I dont know the exact words in english because I'm using Windows in german - but it said it repaired something and it was successfull).

sfc /scannow found no integrity injuries/violations.
 

My Computer

System One

  • OS
    Win8.1 x64
    Computer type
    PC/Desktop
    CPU
    Intel i5-4460
    Motherboard
    Gigabyte GA-Z97P-D3
    Memory
    8GB
    Graphics Card(s)
    Asus AMD R9 270X
    Hard Drives
    Samsung 1TB
Sometimes the chkdsk /r will hang when trying to locate bad sectors and recovers readable info.
Download CrystalDiskInfo.V6.2.0 . Run it to see if your HD has any bad sector.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
As far as I can tell, the disk is in a "good" state:
 

My Computer

System One

  • OS
    Win8.1 x64
    Computer type
    PC/Desktop
    CPU
    Intel i5-4460
    Motherboard
    Gigabyte GA-Z97P-D3
    Memory
    8GB
    Graphics Card(s)
    Asus AMD R9 270X
    Hard Drives
    Samsung 1TB

My Computer

System One

  • OS
    Win8.1 x64
    Computer type
    PC/Desktop
    CPU
    Intel i5-4460
    Motherboard
    Gigabyte GA-Z97P-D3
    Memory
    8GB
    Graphics Card(s)
    Asus AMD R9 270X
    Hard Drives
    Samsung 1TB
Your last BSOD is related to the NVIDIA video driver. Try to re-install the driver from Visual Computing Leadership from NVIDIA. When re-install the driver, select custom and on the next screen, click on complete clean install.

Good luck.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Thanks, I'll try this.

Do you think that might be related to a AMD driver I had installed? I had to switch my video card (and therefore the driver too) multiple times, because I got a AMD video card delivered which caused multiple system freezes.

Before installing the new card and the new driver I uninstalled the old driver, but you'll never know what these drivers do..
 

My Computer

System One

  • OS
    Win8.1 x64
    Computer type
    PC/Desktop
    CPU
    Intel i5-4460
    Motherboard
    Gigabyte GA-Z97P-D3
    Memory
    8GB
    Graphics Card(s)
    Asus AMD R9 270X
    Hard Drives
    Samsung 1TB
If the system continues to BSOD, please zip up and upload the contents of C:\Windows\Minidump (you may have to copy it to your Desktop in order to zip it up).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Yes, I've had a BSOD two days ago. It occured while awaking the computer from standby.

Here are the Minidumps you requested (the old ones are included too)
 

My Computer

System One

  • OS
    Win8.1 x64
    Computer type
    PC/Desktop
    CPU
    Intel i5-4460
    Motherboard
    Gigabyte GA-Z97P-D3
    Memory
    8GB
    Graphics Card(s)
    Asus AMD R9 270X
    Hard Drives
    Samsung 1TB
Hi Sonstwas ^_^,

Unfortunately, Usasma is very busy and add to it that he is having problems with his system :( , hence here I am ^_^.
I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Sat Oct  4 00:24:16.148 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\100314-29109-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
 
System Uptime: 5 days 5:02:12.969
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 
Probably caused by : nvlddmkm.sys ( nvlddmkm+15393c )
 
BugCheck 116, {ffffe0000537b4d0, fffff80003d8493c, 0, d}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]VIDEO_TDR_FAILURE (116)[/URL]
 
Arguments: 
Arg1: ffffe0000537b4d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80003d8493c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
BUGCHECK_STR:  0x116
 
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
 
CPUID:        "Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz"
 
MaxSpeed:     3200
 
CurrentSpeed: 3200
 
  BIOS Version                  F5
 
  BIOS Release Date             05/30/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  Z97P-D3
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 28 17:49:30.337 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\092814-18281-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
 
System Uptime: 1 days 21:46:05.984
 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 
Probably caused by : nvlddmkm.sys ( nvlddmkm+3fcb7 )
 
BugCheck 7F, {8, fffff8004fad6e70, 1, fffff80002042cb7}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000007F"]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/URL]
 
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff8004fad6e70
Arg3: 0000000000000001
Arg4: fffff80002042cb7
BUGCHECK_STR:  0x7f_8
 
PROCESS_NAME:  nvxdsync.exe
 
FAILURE_BUCKET_ID:  0x7f_8_nvlddmkm+3fcb7
 
CPUID:        "Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz"
 
MaxSpeed:     3200
 
CurrentSpeed: 3200
 
  BIOS Version                  F5
 
  BIOS Release Date             05/30/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  Z97P-D3
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 26 01:11:13.925 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\092514-24125-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
 
System Uptime: 2 days 12:04:06.615
 
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+5d695 )
 
BugCheck 13C, {ffffe00006adb5c0, 1, 0, 0}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000013C"]INVALID_IO_BOOST_STATE (13c)[/URL]
 
Arguments: 
Arg1: ffffe00006adb5c0, Pointer to the thread which had the invalid boost state.
Arg2: 0000000000000001, Current boost state.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x13C
 
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
 
PROCESS_NAME:  svchost.exe
 
FAILURE_BUCKET_ID:  0x13C_VRF_nt!_??_::NNGAKEGL::_string_
 
CPUID:        "Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz"
 
MaxSpeed:     3200
 
CurrentSpeed: 3200
 
  BIOS Version                  F5
 
  BIOS Release Date             05/30/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  Z97P-D3
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 23 13:06:05.509 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\092314-23562-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
 
System Uptime: 10 days 20:19:38.387
 
Probably caused by : memory_corruption ( nt!MiCaptureAndResetWorkingSetAccessBits+111 )
 
BugCheck 50, {fffffa8007185520, 0, fffff8013aacdb41, 2}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000050"]PAGE_FAULT_IN_NONPAGED_AREA (50)[/URL]
 
Arguments: 
Arg1: fffffa8007185520, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8013aacdb41, If non-zero, the instruction address which referenced the bad memory
 address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
 
PROCESS_NAME:  explorer.exe
 
FAILURE_BUCKET_ID:  AV_VRF_nt!MiCaptureAndResetWorkingSetAccessBits
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep  6 15:46:58.110 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090614-18375-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
 
System Uptime: 1 days 21:51:09.800
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 
Probably caused by : nvlddmkm.sys ( nvlddmkm+1baad6 )
 
BugCheck 1000007E, {ffffffffc0000005, fffff80002203ad6, ffffd000209f2458, ffffd000209f1c60}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
 
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002203ad6, The address that the exception occurred at
Arg3: ffffd000209f2458, Exception Record Address
Arg4: ffffd000209f1c60, Context Record Address
PROCESS_NAME:  System
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
 
FAILURE_BUCKET_ID:  AV_VRF_nvlddmkm+1baad6
 
CPUID:        "Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz"
 
MaxSpeed:     3200
 
CurrentSpeed: 3200
 
  BIOS Version                  F5
 
  BIOS Release Date             05/30/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  Z97P-D3
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  4 17:47:53.942 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090414-18234-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
 
System Uptime: 0 days 16:56:44.634
 
*** WARNING: Unable to verify timestamp for Rt630x64.sys
 
*** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
 
Probably caused by : Rt630x64.sys ( Rt630x64+c5ba )
 
BugCheck C1, {ffffcf80040acf80, ffffcf80040ac1d9, cb4078, 23}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C1"]SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)[/URL]
 
Arguments: 
Arg1: ffffcf80040acf80, address trying to free
Arg2: ffffcf80040ac1d9, address where bits are corrupted
Arg3: 0000000000cb4078, (reserved)
Arg4: 0000000000000023, caller is freeing an address where nearby bytes within the same page have been corrupted
BUGCHECK_STR:  0xC1_23
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xC1_23_VRF_Rt630x64+c5ba
 
CPUID:        "Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz"
 
MaxSpeed:     3200
 
CurrentSpeed: 3200
 
  BIOS Version                  F5
 
  BIOS Release Date             05/30/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  Z97P-D3
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
As we can see from the Dump files, your NVIDIA Driver is causing the problems. Please run the Display Driver Uninstaller from this **LINK**. Once it has removed the NVIDIA Drivers from your system, restart your machine. Once it is done restarting, install the latest BETA drivers from NVIDIA. If that does not help, try running the Display Driver Uninstaller again and then installing a version which is few versions earlier than the current version.

Please make sure that the NVIDIA Streaming Service is also disabled.
- While on the desktop, press [Windows Key + R] on the keyboard
- Type "services.msc" (without quotes)
- In the list of services that appears, locate "NVIDIA Streamer Service" and double-click it
- If the Service status indicates anything other than "Stopped", click the Stop button
- In the "Startup type" field, select "Disabled"

If you are still facing problems, please run the Furmark Test.
FurMark Video Stress Test - free from here: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit[/quote]
What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi blueelvis ;)

Just for your information, this morning I've had another unexpected kernel mode trap (see dumpfile attached).

1.)
I've uninstalled the NVIDIA driver with the tool you linked for me.

Then I reinstalled the NVIDIA beta driver which seems to be 340.43, but it says there is an update (340.52), which I've had installed before the driver uninstall (I dont know if beta and normal driver have different numbers, but it seems that the normal driver I've had installed is newer than the last beta driver).

I will monitor my computer if it BSODs with the old/beta 340.43 driver.


2.)
I've disabled the NVIDIA Streaming stuff


3.)
Running FurMark on this GPU does not seems to be a really good idea. The temperature starts at 82 °C, reaches after 15-20s 90°C and after less than a minute it goes up to 100°C.
I've attached the GPU-Z log (test probably starts at 2014-10-06 14:15:57 and ends at 2014-10-06 14:16:45).

I didnt noticed any display "issues" (distortion etc.).


Again, thanks for your help :)


Edit: Just another question: What do you think, is it possible that *all* BSODs eventually are caused by the NVIDIA driver? Because I'm planing to buy another GPU (not because of the BSOD, my actual GPU is just a loaner). So if all BSODs are caused by the NVIDIA driver I wouldn't/shouldn't have the problems with a new GPU + driver, right?
 
Last edited:

My Computer

System One

  • OS
    Win8.1 x64
    Computer type
    PC/Desktop
    CPU
    Intel i5-4460
    Motherboard
    Gigabyte GA-Z97P-D3
    Memory
    8GB
    Graphics Card(s)
    Asus AMD R9 270X
    Hard Drives
    Samsung 1TB
I'd strongly suggest investigating the cause of the high temperatures when running FurMark.

Check to be sure that the video card cooler is clear of dirt/dust/etc
That it's fan is working
That any power connectors are firmly seated (and the card is firmly seated in it's slot)
And that the video card cooler is not getting hot air blown into it by another component

If you're technically able, you may also want to check to see if the video card cooler is properly and securely mounted to the video card (with thermal tape/paste included)

Another test would be to open up the case and point a house fan into it (on high) - and see if that decreases the frequency of the BSOD's.

I don't see anything significant in the memory dump. But it is one that is frequently seen with hardware/overheating problems.
Also, I do notice that the nVidia Streaming Service driver is still loading.
I don't consider this a problem as the later versions (yours is a later version - from 6 Sep 2014) don't seem to have the problem that earlier versions did.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Oct  6 06:16:35.148 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100614-24984-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]2 days 15:21:31.945[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )[/B]
BugCheck [B]7F, {8, ffffd000206ad0b0, 3ab21838, fffff8033708461f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd000206ad0b0
Arg3: 000000003ab21838
Arg4: fffff8033708461f
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7f_8_nt!KiDoubleFaultAbort[/B]
CPUID:        "Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3200[/B]
  BIOS Version                  F5
  BIOS Release Date             05/30/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97P-D3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Oct  6 06:16:35.148 2014 (UTC - 4:00)**************************
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]Rt630x64.sys                Tue Dec 17 22:30:14 2013 (52B116C6)
TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
iaStorA.sys                 Thu Apr  3 19:00:05 2014 (533DE7F5)
[DEL]dump_iaStorA.sys            Thu Apr  3 19:00:05 2014 (533DE7F5)
[/DEL]igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
RTKVHD64.sys                Wed May 28 08:17:12 2014 (5385D3C8)
nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
VBoxUSBMon.sys              Tue Jul 15 10:13:54 2014 (53C53722)
VBoxNetFlt.sys              Tue Jul 15 10:13:54 2014 (53C53722)
VBoxDrv.sys                 Tue Jul 15 10:16:37 2014 (53C537C5)
[COLOR=RED][B]NvStreamKms.sys             Sat Sep  6 00:37:11 2014 (540A8F77)[/B][/COLOR]
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I can't recall if I've asked you to look for a UEFI/BIOS update.
Some Gigabyte boards have had BSOD issues that were fixed with a recent UEFI/BIOS update (even though they had relatively new UEFI/BIOS installs - like you do)
FYI - if you have revision 1.0 of your board, then it's likely that the F5 version (which you have) is the latest available
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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