Windows 8 and 8.1 Forums


BSOD page fault in nonpaged area on restart

  1. #1


    Posts : 4
    Windows 8.1

    BSOD page fault in nonpaged area on restart


    I have been getting the infamous BSOD when restarting my laptop with the error message of "page fault in nonpaged area". I have a Toshiba Satellite laptop with an intel i3 2.40ghz processor, 6gb of ram and a 500gb hard drive.

    It mostly happens when doing a system restart but occasionally happens
    when booting up after the system has been shut down, I have uploaded the zip file that I got from running the SF Debug tool.



    Any help is appreciated.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Tasdisr & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    3: kd> k
    Child-SP          RetAddr           Call Site
    ffffd001`bfee9378 fffff800`fab8fa7f nt!KeBugCheckEx
    ffffd001`bfee9380 fffff800`faa5f869 nt! ?? ::FNODOBFM::`string'+0x1c8cf
    ffffd001`bfee9420 fffff800`fab6cf2f nt!MmAccessFault+0x7a9
    ffffd001`bfee9560 fffff800`fab5217b nt!KiPageFault+0x12f
    ffffd001`bfee96f8 fffff801`06a93a3f nt!_ascii_stricmp+0x17
    ffffd001`bfee9700 00000000`00000000 epinject64+0x5a3f
    This is present in every dump file of yours and is causing the problem. Furthermore this driver is very old and most likely not compatible with Windows 8.1 -
    Code:
    3: kd> lmvm epinject64
    start             end                 module name
    fffff801`06a8e000 fffff801`06a9a080   epinject64 T (no symbols)           
        Loaded symbol image file: epinject64.sys
        Image path: \??\C:\PROGRA~2\EUROPA~1\ONLINE~1\epinject64.sys
        Image name: epinject64.sys
        Timestamp:        Sun Mar 27 20:21:03 2011 (4D8F4ED7)
        CheckSum:         000174F8
        ImageSize:        0000C080
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    According to the above information, the driver is located in the Program Files in I think the Europa Game or is a part of the AOL Datamask. I would suggest you renaming this driver file by doing a manual system wide search. If the problem is not solved, uninstall the program having it.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Quote Originally Posted by blueelvis View Post
    Hi Tasdisr & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    3: kd> k
    Child-SP          RetAddr           Call Site
    ffffd001`bfee9378 fffff800`fab8fa7f nt!KeBugCheckEx
    ffffd001`bfee9380 fffff800`faa5f869 nt! ?? ::FNODOBFM::`string'+0x1c8cf
    ffffd001`bfee9420 fffff800`fab6cf2f nt!MmAccessFault+0x7a9
    ffffd001`bfee9560 fffff800`fab5217b nt!KiPageFault+0x12f
    ffffd001`bfee96f8 fffff801`06a93a3f nt!_ascii_stricmp+0x17
    ffffd001`bfee9700 00000000`00000000 epinject64+0x5a3f
    This is present in every dump file of yours and is causing the problem. Furthermore this driver is very old and most likely not compatible with Windows 8.1 -
    Code:
    3: kd> lmvm epinject64
    start             end                 module name
    fffff801`06a8e000 fffff801`06a9a080   epinject64 T (no symbols)           
        Loaded symbol image file: epinject64.sys
        Image path: \??\C:\PROGRA~2\EUROPA~1\ONLINE~1\epinject64.sys
        Image name: epinject64.sys
        Timestamp:        Sun Mar 27 20:21:03 2011 (4D8F4ED7)
        CheckSum:         000174F8
        ImageSize:        0000C080
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    According to the above information, the driver is located in the Program Files in I think the Europa Game or is a part of the AOL Datamask. I would suggest you renaming this driver file by doing a manual system wide search. If the problem is not solved, uninstall the program having it.

    Let me know how it goes ^_^
    Thanks, I believe the Europa is actually the name of a data and identity protection suite provided by our insurance company.
    I will have to try removing it and see if that takes care of it.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Sure thing. Let me know how it goes ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    Removing the data protection suite seems to have taken care of the issue. Thank You!
    When I contacted their support after you had looked at the debug files the only thing they seemed concerned about is what browser I am using.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by tasdisr View Post
    Removing the data protection suite seems to have taken care of the issue. Thank You!
    When I contacted their support after you had looked at the debug files the only thing they seemed concerned about is what browser I am using.
    Glad to know that the issue has been solved ^_^.

    I am sure that you pointed the support staff to this thread

    Please mark this thread as SOLVED ^_^.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    I did point them to this thread and they want to open a service ticket to help me to resolve the problem. However I think just removing the program is the best bet.

    Thanks again for your help!
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    You are welcome ^_^

    -Pranav
      My System SpecsSystem Spec

BSOD page fault in nonpaged area on restart
Related Threads
BSOD Error page fault in nonpaged area in BSOD Crashes and Debugging
So, I opened my comp today, and found it unreasonably laggy. The cpu % from the task manager was up to 100 even though I didn't even open anything (except some start up stuff, but it's not usually like that). I started to play LOL, and found the fps wasn't really good. Then suddenly, I god BSOD,...
Hello, I have a serveral weeks sometimes this bsod with as message page fault in nonpaged area. It only leads to win32k.sys and i am not sure what the problem is. I have tried serveral things: Updating all drivers with: DriverEasy and SlimDrivers Installed all windows updates. removed...
Solved Random BSOD, Page Fault in Nonpaged Area in BSOD Crashes and Debugging
Hello, firstly I'm a newcomer here, I apologize in advance if this post does not follow the format or rules. I have just bought gaming notebook, MSi GT72 2QD Dominator around last two weeks. I'm suffering BSOD problem (Page Fault in Nonpaged Area) twice since yesterday. For the whole 2 weeks,...
BSOD page fault in nonpaged area in BSOD Crashes and Debugging
Hello everybody, I know a thing of two of computers but I'm not familliar with windows 8.1 This is a brand new laptop (MSI GT72), yet I have got 4 BSOD's page fault in nonpaged area (on a cold start only!!!).. All caused by adress ntoskrnl.exe+1509a0. I would like some tips how to...
Solved Random BSOD - Page Fault in NonPaged area in BSOD Crashes and Debugging
For about the last three months I have been getting this error and BSOD messages. The computer reboots automatically and may run fine for several hours or even several days. On two occasions it occurred on startup. The problem occurs at the most in-opportune times when I'm working on something....
Hi I have had my MSI GE60 for approx a year, I have had these problems from the start, but less frequently. The memory management BSOD occurs randomly, while the page fault in nonpaged area happens mainly after the laptop was in sleep, hibernation mode. I have checked the drivers they all...
BSOD (page fault in nonpaged area) in BSOD Crashes and Debugging
I've been having this issue ever since installing win8 1-2 months ago and haven't been able to isolate the cause so here I am. The crash usually occurs while gaming (WoW, GR:O, etc) though it has happened occasionally while simply surfing the web or watching movies. I initially had 4 gigs of ram...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook