Windows 8 and 8.1 Forums


BSOD System_Service_Exception

  1. #1


    Arizona
    Posts : 18
    Windows 8.1 Pro 64-bit

    BSOD System_Service_Exception


    I'm back with a new BSOD for my desktop

    https://www.dropbox.com/s/8f1sgdc0nn...dump3.zip?dl=0 The Minidump Files.

    On Mon 09/22/14 21:59:58 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\092214-22093-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x153CA0)
    Bugcheck code: 0x3B (0x80000003, 0xFFFFF802F5409D3A, 0xFFFFD0002E31E1E0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoftฎ Windowsฎ Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Mon 09/22/14 21:59:58 GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x3B (0x80000003, 0xFFFFF802F5409D3A, 0xFFFFD0002E31E1E0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    This BSOD thing is annoying. I haven't used my desktop in ages due to this crashing

    Thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one).

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    Beyond this, as there were only 2 memory dumps in the upload, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Sep 22 17:59:58.772 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092214-22093-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:0 days 0:04:30.569
    Probably caused by :ntkrnlmp.exe ( nt!NtImpersonateClientOfPort+1e )
    BugCheck 3B, {80000003, fffff802f5409d3a, ffffd0002e31e1e0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 0000000080000003, Exception code that caused the bugcheck
    Arg2: fffff802f5409d3a, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002e31e1e0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  ekrn.exe
    FAILURE_BUCKET_ID: 0x3B_nt!NtImpersonateClientOfPort
      BIOS Version                  P1.00
      BIOS Release Date             08/18/2011
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Tue Sep  2 16:40:16.548 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092214-19734-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:46:05.353
    Probably caused by :ntkrnlmp.exe ( nt!RtlCompressBufferXpressHuffMax+1ee )
    BugCheck A, {115c4f, f, 0, fffff802988966c6}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000115c4f, memory referenced
    Arg2: 000000000000000f, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff802988966c6, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!RtlCompressBufferXpressHuffMax
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Sep 22 17:59:58.772 2014 (UTC - 4:00)**************************
    AE3000w864.sys              Tue Jan 22 12:36:45 2013 (50FECE2D)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    cmudaxp.sys                 Sun Jul 21 21:24:04 2013 (51EC89B4)
    eamonm.sys                  Thu Aug 15 10:53:50 2013 (520CEB7E)
    ehdrv.sys                   Thu Aug 15 10:54:11 2013 (520CEB93)
    epfwwfpr.sys                Thu Aug 15 10:55:17 2013 (520CEBD5)
    edevmon.sys                 Mon Aug 19 09:00:54 2013 (52121706)
    agp440.sys                  Thu Aug 22 07:39:35 2013 (5215F877)
    nv_agp.sys                  Thu Aug 22 07:39:38 2013 (5215F87A)
    AODDriver2.sys              Wed Sep 11 23:36:40 2013 (523136C8)
    AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
    AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
    atikmpag.sys                Fri Jul  4 21:26:52 2014 (53B7545C)
    atikmdag.sys                Fri Jul  4 21:39:13 2014 (53B75741)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Tue Sep  2 16:40:16.548 2014 (UTC - 4:00)**************************
    hiber_ataport.sys           Thu Aug 22 07:39:53 2013 (5215F889)
    
    http://www.carrona.org/drivers/driver.php?id=AE3000w864.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
    http://www.carrona.org/drivers/driver.php?id=eamonm.sys
    http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
    http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys
    http://www.carrona.org/drivers/driver.php?id=edevmon.sys
    http://www.carrona.org/drivers/driver.php?id=agp440.sys
    http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=hiber_ataport.sys
      My System SpecsSystem Spec

  3. #3


    Arizona
    Posts : 18
    Windows 8.1 Pro 64-bit


    So here is the SF thingy you've requested
    https://www.dropbox.com/s/1ky7lfxwnc...-2014.zip?dl=0

    I can't find the "Non-plug-in-play" thing in DM after doing the Show hidden. how do I find it now?
    I can't do the hardware diagnostics thing because I don't have removable media (CD or usable Flash Drive)

    Hope I got everything you mentioned. Oh, I did flash a new version of the BIOS with the Windows tool provided by my OEM. I also un-overclocked" my processor for the time being to see if that helps.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If you can't find it in non-plug and play - it's probably already removed.

    The report says that your BIOS still dates from August of 2011

    You have a Linksys AE3000 USB WiFi device:
    I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    Your drivers for this device date from before Win8.1 was released. Check at the Linksys site to see if there's drivers for 8.1 available (I wasn't able to find one when I checked).

    You have at least 3 hard drives. What is the make/model/wattage and age of your Power Supply?

    This device has problems in Device Manager:
    WD SES Device USBSTOR\OTHER&VEN_WD&PROD_SES_DEVICE&REV_1022\57584A314532334A55415A37&1 39
    Please uninstall the Western Digital software from your system. Then check in Device Manager to see if the device is still there. I don't see a problem device in the screenshot that you provided - was this done after you created the reports?
      My System SpecsSystem Spec

  5. #5


    Arizona
    Posts : 18
    Windows 8.1 Pro 64-bit


    So when I un-overclocked it, it started working just fine...hopefully this continues. I was able to play my games for extended periods of time without problems. So it may have been an overheating issue? But Thank you for helping me.

    But I'll post if something wrong happens again.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If it stops BSOD'ing when you remove the overclock, then it's likely that the overclock was stressing a system component that couldn't handle the overclock.

    Test without the overclock and see what happens.
      My System SpecsSystem Spec

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