Windows 8 and 8.1 Forums

BSOD when windows start

  1. #1

    Posts : 40
    Windows 8.1 Pro

    0x124_GenuineIntel_PROCESSOR_CACHE BSOD on start up

    Hello i got another diffrent BSOD today when i turned on my computer here is the dump folder
    So here is the explain i turn on my pc it turn on it went to windows and few seconds later i got BSOD please help me
    Last edited by amir tava; 22 Sep 2014 at 14:47.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please keep your posts all in one topic (so we can see if there are any patterns emerging).
    Please let us know which topic you would like to stay in and we'll work on that one.
      My System SpecsSystem Spec

  3. #3

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Amir Tava ^_^,

    Like John said, please keep your posts in one thread only so that it would be easier to spot the patterns and other details.

    Now, regarding the analysis, below has been provided for informative purposes :-
    0: kd> !errrec ffffe000ef74a028
    Common Platform Error Record @ ffffe000ef74a028
    Record Id     : 01cfd62d6c522bc4
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 9/22/2014 19:09:02 (UTC)
    Flags         : 0x00000000
    Section 0     : Processor Generic
    Descriptor    @ ffffe000ef74a0a8
    Section       @ ffffe000ef74a180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 2
    CPU Version   : 0x00000000000206a7
    Processor ID  : 0x0000000000000000
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ ffffe000ef74a0f0
    Section       @ ffffe000ef74a240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000000
    CPU Id        : a7 06 02 00 00 08 10 00 - bf e3 9a 1f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffffe000ef74a240
    Section 2     : x86/x64 MCA
    Descriptor    @ ffffe000ef74a138
    Section       @ ffffe000ef74a2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 5)
      Status      : 0xbe2000000005110a
      Address     : 0x000000015c0e4640
      Misc.       : 0x000000d080020086
    It appears that there is a L2 Cache Error in the Processor 0 Bank 5. But, since this is a WHEA error, I would need further problems to come to a conclusion. Please perform the following Hardware Diagnostics -


    Also, run the below Intel Stress Test and post back the results :-
    IntelBurnTest - The new stress-testing program

    Below is a list of 3rd party drivers present on your system :-
    **************************Tue Sep 23 00:39:02.773 2014 (UTC + 5:30)**************************
    ASUSFILTER.sys              Tue Sep 20 21:16:33 2011 (4E78B559)
    GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
    AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
    ScpVBus.sys                 Mon May  6 03:01:26 2013 (5186CFAE)
    e1c64x64.sys                Fri Jun 21 03:29:00 2013 (51C37B24)
    TeeDriverx64.sys            Wed Jul  3 00:08:08 2013 (51D31E10)
    cmudaxp.sys                 Mon Jul 22 06:54:04 2013 (51EC89B4)
    dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
    iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
    asmtxhci.sys                Sat Aug 17 00:58:42 2013 (520E7D6A)
    asmthub3.sys                Sat Aug 17 00:58:54 2013 (520E7D76)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
    rzendpt.sys                 Mon May 19 12:13:41 2014 (5379A81D)
    SCDEmu.SYS                  Fri Jun 27 10:44:20 2014 (53ACFDAC)
    rzudd.sys                   Thu Aug 21 08:28:48 2014 (53F56068)
    nvvad64v.sys                Thu Sep  4 22:40:48 2014 (54089D18)
    NvStreamKms.sys             Sat Sep  6 10:07:11 2014 (540A8F77)
    nvlddmkm.sys                Sun Sep 14 01:29:50 2014 (5414A236)

    Please remove the ASUS Bloatware present on your system. If you are not able to find any then please do a manual search for the drivers highlighted in BOLD and then rename them.

    Also, please detach any Razer Devices till we are troubleshooting.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  4. #4

    Posts : 40
    Windows 8.1 Pro

    @blueelvis i run the intelbun test it was Sucess my system was maintain in its stablity while running intelburn test comeplety sucess in 132.78 any other tips?
      My System SpecsSystem Spec

  5. #5

    Posts : 40
    Windows 8.1 Pro

    and removing sys files are they safe because i dont want to touch any of my system files folder...
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    You shouldn't remove .sys files unless there's no other way to uninstall them.
    So, first off, try to find out what program each of the .sys files belong to (that's what the links are for).
    Then uninstall that program (and that should safely remove the .sys file also).

    Any that you can't find a program for, post back here to see if we can find the program.
    If not we can suggest ways to safely remove the .sys files.

    Should you just delete a .sys file, there is a chance that the system won't boot.
    There are ways to do this safely. If it comes to that, then we'll provide the instructions at that time.
      My System SpecsSystem Spec

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