Windows 8 and 8.1 Forums


BSOD when connecting to broadband internet

  1. #1


    Posts : 1
    Windows 7

    BSOD when connecting to broadband internet


    Posting this on behalf of a friend, who cannot access the forums due to BSOD when "attempting to connect to broadband Internet or entering desktop".

    Attached are the dump files/information as listed in the posting instructions. Do let me know if any more information is required. Thank you!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The reports are incomplete, please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done).

    Also, there may be 2 separate issues here, so if we fix the networking problem the BSOD's may continue (?video involvement?)

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Update your Bluetooth drivers - they date from Win8. They don't work well w/Win8.1 and may cause BSOD's

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    evolve.sys Sat Aug 7 00:47:00 2010 (4C5CE544)
    Echobit Evolve Virtual Miniport (Ethernet) driver
    http://www.carrona.org/drivers/driver.php?id=evolve.sys

    rtcrfilt64.sys Thu Dec 1 04:43:09 2011 (4ED74C2D)
    Realtek Turbo Mode Filter driver - Most likely associated with a Realtek USB Card Reader
    http://www.carrona.org/drivers/driver.php?id=rtcrfilt64.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).
    DO NOT delete them, just leave them be.


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Sep 19 03:06:34.680 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-6531-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 0:01:23.516
    *** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
    Probably caused by :raspppoe.sys ( raspppoe+6548 )
    BugCheck 139, {3, fffff80249fef9f0, fffff80249fef948, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff80249fef9f0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff80249fef948, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x139_3_raspppoe+6548
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A05
      BIOS Release Date             05/18/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep 19 01:25:07.256 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-6593-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 0:01:19.093
    *** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
    Probably caused by :raspppoe.sys ( raspppoe+6548 )
    BugCheck 139, {3, fffff880009b86a0, fffff880009b85f8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff880009b86a0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff880009b85f8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_raspppoe+6548
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A05
      BIOS Release Date             05/18/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 13:44:57.590 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-6750-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 0:03:12.425
    *** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
    Probably caused by :raspppoe.sys ( raspppoe+6548 )
    BugCheck 139, {3, fffff88000a329f0, fffff88000a32948, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff88000a329f0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff88000a32948, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  DeliveryServic
    FAILURE_BUCKET_ID: 0x139_3_raspppoe+6548
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A05
      BIOS Release Date             05/18/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 13:14:13.058 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-6281-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 0:01:55.893
    *** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
    Probably caused by :raspppoe.sys ( raspppoe+6548 )
    BugCheck 139, {3, fffff88002ea59f0, fffff88002ea5948, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff88002ea59f0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff88002ea5948, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x139_3_raspppoe+6548
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A05
      BIOS Release Date             05/18/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 10:47:30.977 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-6375-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 0:02:30.813
    *** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
    Probably caused by :raspppoe.sys ( raspppoe+6548 )
    BugCheck 139, {3, fffff880009bf9f0, fffff880009bf948, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff880009bf9f0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff880009bf948, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: 0x139_3_raspppoe+6548
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A05
      BIOS Release Date             05/18/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 10:44:36.050 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-7671-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 0:02:33.885
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
    Probably caused by :raspppoe.sys ( raspppoe+6548 )
    BugCheck 139, {3, fffff88001a329f0, fffff88001a32948, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff88001a329f0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff88001a32948, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_raspppoe+6548
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 10:38:16.769 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-9359-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:0 days 0:01:50.606
    *** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
    Probably caused by :raspppoe.sys ( raspppoe+6548 )
    BugCheck 139, {3, fffff88000a2b6a0, fffff88000a2b5f8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff88000a2b6a0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff88000a2b5f8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_raspppoe+6548
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A05
      BIOS Release Date             05/18/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep 18 10:31:31.883 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091814-9156-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16912.amd64fre.win8_gdr.140502-1507
    System Uptime:1 days 7:58:10.720
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+1be87c )
    BugCheck 1000007E, {ffffffffc0000005, fffff8800704687c, fffff88000986138, fffff88000985970}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8800704687c, The address that the exception occurred at
    Arg3: fffff88000986138, Exception Record Address
    Arg4: fffff88000985970, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    FAILURE_BUCKET_ID: AV_nvlddmkm+1be87c
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A05
      BIOS Release Date             05/18/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3421
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Sep 19 03:06:34.680 2014 (UTC - 4:00)**************************
    evolve.sys                  Sat Aug  7 00:47:00 2010 (4C5CE544)
    rtcrfilt64.sys              Thu Dec  1 04:43:09 2011 (4ED74C2D)
    TurboB.sys                  Wed May 30 16:10:44 2012 (4FC67EC4)
    cykbfltr.sys                Fri Jun 15 03:55:24 2012 (4FDAEA6C)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
    dump_iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    btfilter.sys                Tue Feb 19 01:05:34 2013 (5123162E)
    btath_flt.sys               Tue Feb 19 01:09:51 2013 (5123172F)
    athw8x.sys                  Wed Feb 20 22:50:31 2013 (51259987)
    btath_avdt.sys              Tue Mar 19 09:29:49 2013 (5148684D)
    btath_rcp.sys               Tue Mar 19 09:30:43 2013 (51486883)
    btath_a2dp.sys              Tue Mar 19 09:31:02 2013 (51486896)
    SynTP.sys                   Tue Apr 23 15:13:43 2013 (5176DD67)
    eudskacs.sys                Fri May 10 00:04:29 2013 (518C71CD)
    eubakup.sys                 Fri May 10 00:04:36 2013 (518C71D4)
    EUBKMON.sys                 Fri May 10 00:05:00 2013 (518C71EC)
    EuFdDisk.sys                Fri May 10 00:05:05 2013 (518C71F1)
    dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)
    Smb_driver_Intel.sys        Tue Jul  2 21:33:42 2013 (51D37F76)
    IntcDAud.sys                Thu Aug 29 10:42:53 2013 (521F5DED)
    Rt630x64.sys                Mon Sep  9 02:47:07 2013 (522D6EEB)
    igdkmd64.sys                Mon Oct  7 18:56:37 2013 (52533C25)
    
    
    nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
    nvpciflt.sys                Wed Oct 23 02:22:31 2013 (52676B27)
    RTKVHD64.sys                Tue Oct 29 06:18:58 2013 (526F8B92)
    aswHwid.sys                 Thu Jun 26 07:31:26 2014 (53AC048E)
    aswMonFlt.sys               Thu Jun 26 07:32:51 2014 (53AC04E3)
    aswRdr2.sys                 Thu Jun 26 07:33:28 2014 (53AC0508)
    aswSnx.sys                  Thu Jun 26 07:34:44 2014 (53AC0554)
    aswRvrt.sys                 Thu Jun 26 07:35:39 2014 (53AC058B)
    aswVmm.sys                  Thu Jun 26 07:35:49 2014 (53AC0595)
    aswStm.sys                  Thu Jun 26 07:47:09 2014 (53AC083D)
    aswSP.sys                   Wed Jul  2 13:38:12 2014 (53B44384)
    Hamdrv.sys                  Mon Jul 21 12:08:13 2014 (53CD3AED)
    
    http://www.carrona.org/drivers/driver.php?id=evolve.sys
    http://www.carrona.org/drivers/driver.php?id=rtcrfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys
    http://www.carrona.org/drivers/driver.php?id=cykbfltr.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=eudskacs.sys
    http://www.carrona.org/drivers/driver.php?id=eubakup.sys
    http://www.carrona.org/drivers/driver.php?id=EUBKMON.sys
    http://www.carrona.org/drivers/driver.php?id=EuFdDisk.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
      My System SpecsSystem Spec

BSOD when connecting to broadband internet
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