BSOD daily, System_Service_Exception

Hammerklau · Sep 21, 2014

Hey All, thankyou for your time to look at this.

I've been getting blue screens of death infrequently, attached to my PC randomly losing power and hard freezes. I used to ignore it (used to get it rarely in BF4 a while ago, and often in Star-Citizen), but with things like LoL or Diablo 3, it doesn't ever happen.

Now i've been playing ArcheAge it's been happening alot, I purged my ATI drivers (was getting an AODDriver registry issue showing up with Event Viewer) with uninstall and the reg-edit clean. Then installed the most recent build and used CC cleaner to clean out a whole lot of issues it found. The random shutdowns and freezes seemed to have stopped, but I've still been getting the System_Service_Exception BSOD a few times a night of constant play.

I have a bad suspicion with the freezes / shutdowns it's a HDD issue or a power supply issue, but after the driver clean i've only been getting BSODs so far (as the oldest parts of my PC is my 5+ year old Corsair 620W and my HDDs that now are sitting loose as my 280x is too wide for the case(getting a 750D and a SSD for boot soon hopefully, then PSU later).

UPDATE:Still getting freezes.

Any help would be appreciated, though i've resigned to putting up with it for a while.

I think the attached ZIP is what i need to attach, I accidentally ran it twice not realising the folder where it put the dump.

usasma · Sep 22, 2014

Your missing some of the needed reports. Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done).

HotSpotShield is known to cause BSOD's in some Windows systems (it's driver is hssdrv6.sys). Please uninstall it immediately.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.

NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.

Click to expand...

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Sun Sep 21 09:26:07.869 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092214-115984-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 2:34:45.568[/B]
Probably caused by :[B]WdFilter.sys ( WdFilter!MpRefreshProcessNotifications+de47 )[/B]
BugCheck [B]3B, {c0000005, fffff802ac701040, ffffd0017a97b4b0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff802ac701040, Address of the instruction which caused the bugcheck
Arg3: ffffd0017a97b4b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  CCleaner64.exe
FAILURE_BUCKET_ID: [B]0x3B_WdFilter!MpRefreshProcessNotifications[/B]
  BIOS Version                  1604
  BIOS Release Date             10/16/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 19 10:28:58.460 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092014-28046-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 6:41:26.159[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiSwapThread+152 )[/B]
BugCheck [B]A, {c8, 2, 0, fffff803c5449c72}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments: 
Arg1: 00000000000000c8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803c5449c72, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  ts3client_win6
FAILURE_BUCKET_ID: [B]AV_nt!KiSwapThread[/B]
  BIOS Version                  1604
  BIOS Release Date             10/16/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 19 02:19:53.224 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091914-31078-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 1:31:29.922[/B]
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!DXGADAPTER::AcquireCoreResourceShared+62 )[/B]
BugCheck [B]3B, {c0000005, fffff8010f164040, ffffd000221deef0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8010f164040, Address of the instruction which caused the bugcheck
Arg3: ffffd000221deef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]0x3B_dxgkrnl!DXGADAPTER::AcquireCoreResourceShared[/B]
  BIOS Version                  1604
  BIOS Release Date             10/16/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 17 05:14:25.456 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091714-61437-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 5:33:55.156[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )[/B]
BugCheck [B]3B, {c0000005, fffff8015d31a682, ffffd00154257d90, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8015d31a682, Address of the instruction which caused the bugcheck
Arg3: ffffd00154257d90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!KxWaitForLockOwnerShip[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Sun Sep 21 09:26:07.869 2014 (UTC - 4:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
DUKEMS.sys                  Wed Aug 15 23:47:03 2012 (502C6D37)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
amd_sata.sys                Mon Sep 17 04:40:39 2012 (5056E207)
amd_xata.sys                Mon Sep 17 04:40:43 2012 (5056E20B)
Rtenic64.sys                Thu Sep 12 03:53:43 2013 (52317307)
wachidrouter.sys            Mon Nov 11 19:15:44 2013 (52817330)
wacomrouterfilter.sys       Mon Nov 11 19:15:51 2013 (52817337)
SCDEmu.SYS                  Mon Dec 16 07:32:22 2013 (52AEF2D6)
[COLOR=RED][B]AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)[/B][/COLOR]
AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
atikmpag.sys                Thu Apr 17 21:07:07 2014 (53507ABB)
atikmdag.sys                Thu Apr 17 22:13:16 2014 (53508A3C)
[COLOR=RED][B]hssdrv6.sys                 Fri May 16 22:34:57 2014 (5376CAD1)[/B][/COLOR]
EagleX64.sys                Thu Jun  5 01:23:01 2014 (538FFEB5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 19 10:28:58.460 2014 (UTC - 4:00)**************************
usbfilter.sys               Mon Feb 17 01:23:43 2014 (5301AAEF)
atikmpag.sys                Wed Jul  9 11:19:51 2014 (53BD5D97)
atikmdag.sys                Wed Jul  9 11:34:34 2014 (53BD610A)
[/FONT]

BSOD daily, System_Service_Exception

Hammerklau

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One