Windows 8 and 8.1 Forums


KERNEL_DATA_INPAGE_ERROR Win32k.SYS

  1. #1


    Egypt
    Posts : 8
    8.1 Pro

    KERNEL_DATA_INPAGE_ERROR Win32k.SYS


    OS : WIN 8.1

    Problem : my windows 8.1 last 2 days show up with the blue screen
    KERNEL_DATA_INPAGE_ERROR Win32k.SYS

    Test done :
    Memory check : passed
    SMART check : passed
    Long DST : failed
    Failure id : qLHU83 - 6J9788 - MFPXOK - 61CU03

    Product id : C6K69EA #ABV

    my PC specifications :
    http://speccy.piriform.com/results/y...4fH3AyThrGH7je

    Any help?

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Failure of the Long DST suggests to me that the hard drive is dying.
    What test did you use? If it failed the HP test and it's still under warranty, have HP fix it for you.

    First, backup your data! If the hard drive is dying you only have a limited amount of time to save your stuff - so the sooner that you do it, the better it is for you.
    Second is to make sure that you have the recovery disks/drive for your system. Even though the hard drive is dying, you still may be able to make them on your system.

    If it's not under warranty, then you can:
    Then, depending on how technically able you are, you can replace the HDD yourself, or you can have a shop do it for you.
    Then you can reinstall Windows (or have the shop do it)
    Then you can import the data that you saved in the beginning and you'll be up and running again!
      My System SpecsSystem Spec

  3. #3


    Egypt
    Posts : 8
    8.1 Pro


    thanks a lot usasma

    unfortunately
    it's not under warranty and i need to backup my data :/

      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    HP has a good warranty program - so if it's only a short while out of warranty (less than 2 months or so), contact them to see if they will still cover it. It won't hurt to ask.

    Because it's dying, you may only have a limited time to recovery it (so now isn't the time to experiment with it - as each time you access the drive it'll tend to shorten it's remaining lifespan)
    The easiest way to do this is to boot from a bootable disk to recover the data that way, or to "slave" your hard drive to another computer and see if you can copy the "Users" folder
    1) Copy it to the Documents folder so it doesn't get itself confused with the Users folder on the working computer
    2) Make sure that you set the working computer to view system and hidden files (this'll let you capture the AppData folder which may have bookmarks and email)
    3) Make sure that the working computer has plenty of space, as the User folder is usually quite large.

    There are different levels of data recovery.
    Should you choose to take this to a pro, here's what it may cost:
    - Level 1 (what I described above) $100 to $250 (US)
    - Level 2 (using recovery software) about $500 (US)
    - Level 3 (taking the disk apart and putting the platters into a new drive) $1700 to $2000 or more (US)

    Once that's done, if it's not under warranty, you can do it yourself, but you'll need a new hard drive and the recovery media (and the skills to open up the system and replace the hard drive).

    Good luck!
      My System SpecsSystem Spec

  5. #5


    Egypt
    Posts : 8
    8.1 Pro


    i will make backup to my desktop pc using ethernet cable
    is it an efficient way ?
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm uncertain of how to do it over ethernet.
    But as long as you ensure the viewing of System and Hidden files, and that you copy the entire Users folder over - then you should be able to save all of your data.
      My System SpecsSystem Spec

  7. #7


    Egypt
    Posts : 8
    8.1 Pro


    through sharing i will get all my important data
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Good luck!
      My System SpecsSystem Spec

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