Windows 8 and 8.1 Forums

Random Black Screen/Crash - I have a minidump +!

  1. #11

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Rerun chkdsk and let it run for a couple of hours. You shouldn't have to run it for 24+ hours.
    This tests the file system on the hard drive - not the hard drive itself.
    The right click on the C: drive thing is only predictive, it isn't an actual diagnosis.

    Also, run a hard drive diagnostic - follow the suggestions here: Hard Drive Diagnostic Procedure

    Black screens are difficult problems to troubleshoot. There are no simple answers for them.
    First run these hardware diagnostics: Hardware Diagnostics

    The uploaded Admin Log File shows a number of problems.
    It shows problems with the system firmware - so please update the BIOS/UEFI from the manufacturer's website. Use the builtin Live Update utility if possible - it's safer than manually updating it.

    It shows problems with AMD OverDrive, so please follow these suggestions:
    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    To address the rest of the problems we'll need a full set of reports. Even though you're not reporting BSOD's, please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

      My System SpecsSystem Spec

  2. #12

    I ran ddu again and uninstalled all amd components in device manager and control panel. I haven't had a crash in a week.

    Solution: Uninstalled all AMD software and only installed the graphics driver. I did this by deselecting everything else in the AMD driver installer.

    So happy to finally have a working computer!
      My System SpecsSystem Spec

  3. #13

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Glad to hear that the issue has been solved ^_^
      My System SpecsSystem Spec

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Random Black Screen/Crash - I have a minidump +!
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